Forum Replies Created

Viewing 30 posts - 65,461 through 65,490 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:36

    Hello,

    Please provide screenshots, for better understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:28

    Hello,

    Please provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:24

    Hello,

    Seems you did not replaced all the necessary fields in DB. Did everything work fine before moving? I think it would be better if you contact hosting provider and ask admins to help you and check if all the necessary urls were replaced by the new one.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:13

    Hello,

    Please add this code in Theme Options > Custom css:

    .woocommerce-page form .form-row-wide{
          width: 100%;
          display: inline-block;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:03

    Hello,

    You can download the previous plugin version here https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 10:50

    Hello,

    The problem is related to new WooCommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it. Thank you for understanding.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 10:22

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me correct admin panel and FTP access to your site.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 10:03

    Hello,

    Also, provide FTP access please.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 09:33

    Hello,

    I’ve checked it and seems brands are working fine now.
    Is your problem solved?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 09:26

    Hello,

    Please provide link to page with the problem and wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 09:24

    Hello,

    Yes, it is not compatible with WC 3.0.3. It will be added in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 09:13

    Hello,

    1. You need to add class=”widget-title” http://prntscr.com/eylnsw and this code in Custom css:

    .main-footer .widget-title, .main-footer .wpb_heading {
        border-bottom: 1px solid #555 !important;
    }

    2. Check it now http://prntscr.com/eylpbm
    3. I’ve added custom class http://prntscr.com/eylql2

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:53

    Hello,

    These problems related to schat plugin and woocommerce.
    Do you have this problem with official WC theme Storefront?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:43

    Hello,

    I had sent your request to our developers. They are working on theme update.
    I think new version will be released very soon.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:29

    Hello,

    Please http://prnt.sc/eyl9pq
    Find more in documentation https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:25

    Hello,

    Is your problem solved? http://prntscr.com/eyl8rs

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:15

    Hello,

    I’ve sent form-billing.php file to your registration email. Please reupload it in royal/woocommerce/checkout/folder.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:00

    Hello,

    Unfortunately, it is not possible because the drop-down list is a standard element.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:45

    Hello,

    You’re welcome!
    Compatibility with woocommerce 3.0.3 will be added in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:40

    Hello,

    I don’t see a problem with thumbnail on your site http://prntscr.com/eyktt8
    Please go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:36

    Hello,

    Please, don’t forget to create backup of your files and database before starting update process.
    Please see screenshots http://prntscr.com/eykrx4 http://prntscr.com/eyksdi, clear all cache on server, site, browser, and then check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:27

    Hello,

    Thank you for using our theme!
    Could you please provide wp-admin access in Private Content so we could check it?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:23

    Hello,

    You can try to disable the WooComposer module(deprecated) from Ultimate setting.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:18

    Hello,

    Please see screenshot http://prntscr.com/eykofm

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:15

    Hello,

    You need to edit product description and remove this – http://prntscr.com/eykn7f

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:08

    Hello,

    Please make the same in your wp-content/themes/royal/js/etheme.js file: http://prntscr.com/eyklyn

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:03

    Hello,

    Thank you for being our customer.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 19, 2017 at 15:51

    Hello,

    Please add this code in Theme Options > Custom css:

    .woocommerce-checkout .step-title:after {
        display: none;
    }
    .woocommerce-shipping-fields {
        margin-top: 20%;
    }

    Did you face compatibility issues on your site or just notices about out of date files?
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 19, 2017 at 15:46

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 19, 2017 at 15:45

    Hello,

    Very likely, problem related to WooCommerce 3.0.3, so please wait theme update.
    Also, you need to update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

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    Viewing 65,490 results - 65,461 through 65,490 (of 68,220 total)
Viewing 30 posts - 65,461 through 65,490 (of 68,220 total)
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