Forum Replies Created

Viewing 30 posts - 65,431 through 65,460 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:17

    Hello,

    The problem is related to new WooCommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it or revert back to old WC version. Thank you for understanding.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:01

    Hello,

    Did you change access? Please check, because I can’t login to see your site.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 11:58

    Hello,

    You’re welcome!
    Please see screenshot http://prnt.sc/ez2uh8
    Also, you need to update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 11:47

    Hello,

    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 10:18

    Hello,

    You can open a console in a browser and see problems with Mixed Content http://prntscr.com/ez1pjz, so you need to resolve these. Please, re-add the mentioned images to fix the issue.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 10:04

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 10:02

    Hello,

    Sorry, but wp-admin credentials are incorrect. Please check them.
    Also, go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 09:57

    Hello,

    Very likely, the problem relate to WooCommerce 3.0.4, so please wait for theme update or revert back to 3.0.1 version.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 09:51

    Hello,

    Unfortunately, I can’t connect to your FTP.
    But when I’ve checked the file in browser console http://prntscr.com/ez1fw6, so you need to delete this string.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 09:44

    Hello,

    Try to clear cache and then check.
    What browser and browser version do you use?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 09:43

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 09:36

    Hello, @thorth219,

    1, 2. It is related to WooCommerce: 3.0.3, so please revert back to 3.0.1 version, as we haven’t released compatible theme update yet, or wait for new theme update.
    3. Please provide a link to your site.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 16:02

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 15:14

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 15:01

    Hello,

    No, I didn’t.
    Glad to hear the problem was resolved.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 14:49

    Hello,

    In console, you have this error with plugin http://prntscr.com/eypt5j but in dashboard > plugins it is inactive seems you have some problem with cache, so you need to clear all cache.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 14:36

    Hello,

    Please add this code in Custom css for mobile:

    .product-content-image .label-product {
        display: block;
    }

    landscape (text slightly in the wrong position) : https://snag.gy/r7KSya.jpg

    Unfortunately, I can’t recreate the issue, please clarify with more detail. What device do you use to test it?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 14:18

    Hello,

    Please provide wp-admin access in Private Content and make sure that you are using latest versions Visual Composer, Revolution Slider and Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 14:11

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 14:11

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 14:09

    Hello,

    Please, contact plugin author to get help with this.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 14:03

    Hello,

    Please provide FTP access in Private Content, so we could check it.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:57

    Hello,

    I’ve checked it and saw the same situation with official WooCommerce theme – Storefront. We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:47

    Hello,

    We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
    You can try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues then.
    As I see, fixed header works fine http://prnt.sc/eyowlx

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:34

    Hello,

    As I see Smush option is available on the last image http://prntscr.com/eyor3z. Or you mean something else, please explain.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:21

    Hello,

    I’m glad that problem was solved.
    Have a nice day.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:20

    Hello,

    1. Use VC to change position of elements in row and col http://prntscr.com/eyodo1 and http://prntscr.com/eyodz0
    https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=4030510
    2. You need to update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/
    Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.
    3, 5, 6. Please use this code in Theme Options > Custom css:

    .home .header-type-2.header-overlap .menu li a {
        color: #767676;
    }
    .single-post .meta-post {
        display: none;
    }
    .share-post .menu-social-icons i {
        color: #63b339;
    }

    4. Add this code in Custom css for page:

    .vc_btn3-style-flat {
        background-color: #63b339 !important;
    }

    7. You need to have Ultimate Addons for Visual Composer v 3.16.10.
    8. Please read documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:50

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:48

    Hello,

    I’ve reuploaded checkout folder.
    Please check checkout page now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:44

    Hello,

    Please provide FTP and WP Dashboard credentials.

    Regards,
    Rose Tyler.

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    Viewing 65,460 results - 65,431 through 65,460 (of 68,221 total)
Viewing 30 posts - 65,431 through 65,460 (of 68,221 total)
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