If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
June 26, 2024 at 08:14
Hello Bagwani,
Thank you for reaching out to us with your concern.
We kindly request that you select the primary category for your products and review the results https://prnt.sc/lzGJmJhHHVfu
Should you require further assistance, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 26, 2024 at 07:55
Hello IT-Spectrum,
Thank you for reaching out to us with your request.
To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
We kindly request that you review the video content you submitted, as it appears to contain only one line of text and no additional information https://prnt.sc/61UkJ2xSgIU8
Furthermore, we would appreciate it if you could clarify whether you have implemented any custom code that might be causing issues, as we are currently unable to determine the specifics of the problem.
Please note that while we strive to provide comprehensive support, we are unable to assume responsibility for issues arising from custom code implemented by our users.
Thank you for your attention to this matter. We look forward to your prompt response.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 26, 2024 at 07:15
Hello, @ahmed,
We at 8Theme’s Team are eager to assist you. Could you please provide us with the necessary access so that we can promptly investigate and resolve the issue?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 26, 2024 at 07:05
Hello Smargasy,
Thank you for reaching out to us with your concern. We understand the importance of a smooth checkout process.
Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.
If the problem is independent of the theme, contact the support of the WooPayment plugin.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Kind Regards,
8theme team
Rose Tyler
Support staff
June 26, 2024 at 06:57
Hello Alzain,
Thank you for reaching out to us.
Do you have this problem when another theme is activated, for example – Storefront?
Go to Appearance> Themes > Install and activate Storefront (default WooCommerce theme) to test this.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 26, 2024 at 06:57
Hello keengoo,
Thank you for reaching out to us with your queries.
Could you please provide temporary wp-admin access? We need to check your current settings first.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
June 25, 2024 at 17:59
Hello Mankanwar,
By default, there is no such option.
Could you describe the desired result in more detail?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 25, 2024 at 17:55
Hello Salman,
We appreciate your prompt response.
We kindly request that you add the following code in the Theme Options under Theme Custom CSS > Global:
We are pleased to hear that you have found a workaround.
Please be advised that our support extends to the basic functionality of our theme. Should you choose to use a third-party plugin or custom code to add your own custom post type, we regret to inform you that our support does not cover these modifications. We hope for your understanding in this matter.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
June 25, 2024 at 17:48
Hello JS7319,
Thank you for reaching out to us with your concern.
It appears that the button you mentioned may have been added by a third-party plugin. As such, we are unable to assume responsibility for its functionality. However, we are committed to assisting you. Please provide us with a more detailed description of the outcome you are seeking, along with any relevant links. This will enable us to better understand the situation and explore possible solutions.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 25, 2024 at 17:40
Hello,
Thank you for reaching out to us with your query.
Could you please clarify if you would like to modify styles or text as well? We would appreciate it if you could provide a screenshot of the desired styles to assist us better.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 25, 2024 at 17:33
Hello Mark,
Thank you for contacting us and for using XStore.
Upon initial review, it appears that your query falls outside the scope of our support services. Additionally, we are unable to log in using the credentials you have provided. Please note that issues related to the licensing of the Elementor plugin are not within the theme support area of responsibility.
Should you have any other questions or require further assistance on topics within our purview, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 25, 2024 at 17:27
Hello nirvana5,
Thank you for reaching out to us with your concern.
What browser do you use? Please test how it works in different browsers and different devices. Here is what we see on your site (Chrome browser) – https://prnt.sc/tC771g0Y99Oe
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 25, 2024 at 17:24
Hello,
Thank you for reaching out to us.
Do you have this problem when another theme is activated, for example – Storefront?
Go to Appearance> Themes > Install and activate Storefront (default WooCommerce theme) to test this.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 25, 2024 at 17:17
Hello Asmit Kumar Sah,
Thank you for reaching out to us.
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
June 25, 2024 at 17:16
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
Also, describe the desired result in more detail.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
June 25, 2024 at 17:14
Hello Brunos,
We would like to inform you that the tab is a separate element from the others, as illustrated in the screenshot [https://prnt.sc/fvtdxYZVt6RT]. Consequently, the account and other elements are positioned below the tabs and cannot be toggled based on the active tab. They will either always be visible or always be disabled.
