Unable to use Live Paste from XStore, also Layout Question

This topic has 14 replies, 3 voices, and was last updated 2 days ago ago by Luca Rossi

  • Avatar: Mankanwar
    Mankanwar
    Participant
    June 22, 2024 at 19:45

    Hello,

    I would like to get the live paste function working as I am trying to copy this slides container from XStore (photo in private content) . Please let me know how the live copy function works.

    ALSO, The layout of elementor is like this (photo in private content), but I want it to display the full website layout during the editing page (photo in private content). How can I get the complete website width to display while editing with elementor xstore theme?

    Please, contact administrator
    for this information.
    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2024 at 07:17

    Hello Mankanwar,

    1/ Thank you for reaching out to us. We understand that you are experiencing an issue with the “Live Paste” feature.

    We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

    In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-YoUtoxQ998 . Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

    We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

    2/ Please change the size of the browser window or zoom – https://prnt.sc/bJW0jumajXu2

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Mankanwar
    Mankanwar
    Participant
    June 25, 2024 at 17:33

    Hello,

    Thanks for your reply. How can I change the size for these images in the Products Carousel element? I would like to make these images landscape (custom ratio). Please let me know how to do this.

    Thanks.

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    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:59

    Hello Mankanwar,

    By default, there is no such option.
    Could you describe the desired result in more detail?

    Best Regards,
    8Theme’s Team

    Avatar: Mankanwar
    Mankanwar
    Participant
    June 25, 2024 at 18:39

    This is the desired result. Instead of having images in a square, I would like to have landscape ratio images (16:9 or something like that). Note the red squares (which is the desired result) and the product title and price shifts up close to the pictures.

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    Avatar: Justin
    Luca Rossi
    Support staff
    June 26, 2024 at 08:18

    Hi @Mankanwar,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-product-grid-image {
        max-height: 200px;
    }
    

    https://prnt.sc/pl3NpJLNBSG5

    Best Regards,
    8Theme’s Team

    Avatar: Mankanwar
    Mankanwar
    Participant
    July 15, 2024 at 04:43

    Hello,

    Thank you for your reply. I am facing another issue, with the “Xstore Products Grid” widget. I have attached images below.

    IMG 1 is how the products grid widget looks when I publish the page from elementor (IMG 2). Please note that these 8 products are the only ones displayed (Setting is to display all products). None others are loaded until I press “APPLY” button from the filters section.

    After I press APPLY, all other products load and are shown in IMG 3. Please note, the elements in the red box also appear after I click APPLY (red arrow).
    When this happens, the URL also changes from “https://website.com/buy” TO “https://website.com/contacts?product_cat=&min_price=0&max_price=5800000&filter_color=&query_type_color=and&rating_filter=”

    The page looks different in elementor, some elements are missing when the page is published.

    Please help and let us know what is the problem, and how to fix it. Thanks for your help!

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    Avatar: Justin
    Luca Rossi
    Support staff
    July 15, 2024 at 06:45

    Hi @Mankanwar,

    Thank you for reaching out to us with your query.

    Please provide temporary wp-admin.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Mankanwar
    Mankanwar
    Participant
    July 15, 2024 at 23:15

    I have attached the credentials and the page. Please let us know what the issue was and how you fixed it. I have two different widgets and trying to get them to work, but unable to. Please delete whichever does not work.

    ALSO, can you please check the single product builder template? We are using an auction plugin, and simple widgets like “Place Bid” button (which is just the add to cart) do not show on the published page, but they are present in Elementor editor. I request you to please fix that issue also since you have the login access.

    Thanks.

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    Avatar: Justin
    Luca Rossi
    Support staff
    July 17, 2024 at 05:52

    Dear @Mankanwar,

    We hope this message finds you well.

    We would like to provide you with some information on how the Product Filter element functions. Upon clicking the apply button, the system will redirect you to the shop page, where it will display all the available products that match your selected filter criteria. For your reference, we have attached an example site for you to review.

    Regarding the auction plugin, please be advised that any issues related to third-party plugins should be directed to the respective plugin’s author. These issues are beyond the scope of our standard support services.

    Thank you for your understanding.

    Best Regards,
    The 8Theme Team

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    Avatar: Mankanwar
    Mankanwar
    Participant
    July 20, 2024 at 18:30

    Thank you for your reply.

    I fixed the above issue. But in the same product builder element, I want to have a landscape image and added custom CSS provided by you. However, on hover the picture changes its size and looks weird. Please let me now how to fix this? See attached pics.

    Also, how can we edit the black hover menu with the 3 buttons? I would like to add corner radius and change padding.

    Thanks!

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    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2024 at 06:44

    Hi @Mankanwar,

    I fixed the above issue. But in the same product builder element, I want to have a landscape image and added custom CSS provided by you. However, on hover the picture changes its size and looks weird. Please let me now how to fix this? See attached pics.

    We couldn’t see the issue. This is how it looks on our end: https://www.awesomescreenshot.com/video/29742936?key=4f0f200c9aa43bf9e12a1a8deed0395c

    Also, how can we edit the black hover menu with the 3 buttons? I would like to add corner radius and change padding.

    The padding you can change under Edit Mobile Menu > Off Canvas/Dropdown: https://tinyurl.com/2c6e9zub

    And here is the custom CSS for border-radius:

    
    .elementor-widget-theme-etheme_mobile_menu .etheme-elementor-off-canvas__main {
        border-radius: 25px;
    }
    

    Best Regards,
    The 8Theme Team

    Avatar: Mankanwar
    Mankanwar
    Participant
    July 22, 2024 at 16:46

    We couldn’t see the issue. This is how it looks on our end: https://www.awesomescreenshot.com/video/29742936?key=4f0f200c9aa43bf9e12a1a8deed0395c

    That is the incorrect page. Please visit the link provided below.
    We are using the Product Builder widget, and it does not show image properly on hover.

    Thank you for custom CSS and border radius, however it does not work. I want to change the Black Menu (with 3 options) that appears on hover, on the link given above.

    Thanks for your help!

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    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 23, 2024 at 04:46

    Hi @Mankanwar,

    That is the incorrect page. Please visit the link provided below.
    We are using the Product Builder widget, and it does not show image properly on hover.

    Please add this custom CSS:

    
    body .etheme-product-grid-image img {
        width: 100%;
        height: auto;
    }
    

    Thank you for custom CSS and border radius, however it does not work. I want to change the Black Menu (with 3 options) that appears on hover, on the link given above.

    Please provide a screenshot what you want to achieve.

    Thank you!

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