Hello Asmit Kumar Sah,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Hello Brunos,

We would like to inform you that the tab is a separate element from the others, as illustrated in the screenshot [https://prnt.sc/fvtdxYZVt6RT]. Consequently, the account and other elements are positioned below the tabs and cannot be toggled based on the active tab. They will either always be visible or always be disabled.

Best Regards,
8Theme’s Team

Hello Roobinda,

Thank you for reaching out to us with your request.

Please watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

Best Regards,
8Theme’s Team

Hello Elgaroe,

Thank you for reaching out to us with your queries.

1/ Please check woocommerce plugin settings https://prnt.sc/JUl_4fWW9iO7 , and contact their support to get further assistance https://wordpress.org/support/plugin/woocommerce/

2/ Please navigate to XStore > Theme Options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Salman,

Thank you for reaching out to us.

Could you please provide URL of the product from your screenshot and temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello Bagwani,

We’ve changed the settings at your request – https://prnt.sc/A1-RDeTlv78F Please check the result.

Best Regards,
8Theme’s Team

Hello goong,

We appreciate your prompt response.

Could you please provide us with the URL of the page where the point loader is visible?

Warm Regards,
The 8Theme Team

Dear @veryvivid20,

We appreciate your prompt response.

There is a critical error on your site. Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Also, contact your hosting provider and ask to downgrade the PHP version to 8.1 or 8.2.

Best Regards,
8Theme’s Team

Hello Ameer,

We hope this message finds you well. We are currently in need of the wp-admin and possibly FTP access credentials to proceed with our services. We do not require CPanel access at this time.

We kindly request you provide us with the data we already asked for. We have noticed a delay in response to our previous requests, and it is unfortunate that without these details, we are unable to assist you further.

We appreciate your prompt attention to this matter and look forward to your cooperation.

Best Regards,
8Theme’s Team

Hello Qilah,

Thank you for reaching out to us with your concerns. We appreciate your patience and are here to assist you with the issues you’re experiencing.

1) Please provide the URL of the page, because right now, we can not see the border-radius on your site for the mobile panel.

2) Add he next code in Theme Options > Theme custom CSS > Global:

@media (min-width: 768px) {
    .header-main .et-container {
        max-width: 100%;
    }
}

Best Regards,
8Theme’s Team

Hi @Bumaa,

Please check the footer now. We’ve replaced the container by section.

Please update the theme – https://prnt.sc/oQEdDU-x8Bg7 and do not update the Core plugin before the theme update next time, the theme should be updated first.

Best Regards,
8Theme’s Team

Hello FK Graphics,

Thank you for reaching out to us with your query.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best Regards,
The 8Theme Team

Hello Racert25,

Thank you for reaching out to us with your queries.

Could you please provide temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your query.

Currently, we can only offer Portfolio like this https://xstore.8theme.com/elementor/portfolio/

We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hi @Ankit Khandelwal,

We hope this message finds you well. We would like to inform you that the presence of the green mark does not indicate an error.

Please update the theme and Core plugin and it will disappear https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Warm Regards,
The 8Theme Team