Issue with Image Path in Purchased Template

This topic has 9 replies, 4 voices, and was last updated 4 weeks ago ago by Andrew Mitchell

  • Avatar: ahmed
    ahmed
    Participant
    June 24, 2024 at 01:34

    I recently purchased a template and encountered an issue with the image path in my project. The images are not displaying correctly, and I believe it is due to incorrect paths in the template.

    Details:

    Description of Issue: The images in the template are not displaying as expected. I believe the issue lies with the image paths configured in the template files.

    Screenshot: (Attach the screenshot showing the image path issue)

    Project Path Details:

    Expected Path: srcset=”https://terfer.online/wp-content/uploads/2023/11/slide01.jpeg”
    Current Path: srcset=”\"https://terfer.online/wp-content/uploads/2023/11/slide01.jpeg”
    Example of Incorrect Path in Code:
    html
    Copy code
    \"\"
    Could you please provide guidance on how to correct the image paths in the template files or update the template to reference the correct paths? Any assistance in resolving this issue would be greatly appreciated.

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    support staff only.
    8 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2024 at 06:09

    Hello, @ahmed,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Upon a thorough review of your website, we have identified that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder (Elementor) at any given time.

    We appreciate your cooperation.

    We hope this information is helpful to you.

    2/ We have checked your site and found Failed to load resource: the server responded with a status of 404 () https://paste.pics/R8I8E

    Please contact your hosting provider and ask them to fix it.

    3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: ahmed
    ahmed
    Participant
    June 25, 2024 at 17:56

    Hello Tony,

    Thank you for your prompt response and suggestions.

    I have disabled WPBakery and am now only using Elementor as advised.

    Regarding the 404 error, I have contacted my hosting provider. They confirmed that the URL is incorrect and suggested re-uploading the photos. However, this has not resolved the issue.

    I have also disabled all third-party plugins not bundled with XStore, cleared the browser cache, and checked again, but the issue persists.

    Additionally, my hosting provider mentioned there might be coding issues with my website, which are beyond their support scope. They provided some guides on common SVG issues (CSS-Tricks guide and WordPress support topic), but these have not resolved the problem either.

    Could you please provide more specific guidance or assistance to resolve these issues? Your help is greatly appreciated.

    Thank you.

    Best Regards,
    Ahmed

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2024 at 06:06

    Hello, @ahmed,

    Thank you for your response.

    Please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 07:15

    Hello, @ahmed,

    We at 8Theme’s Team are eager to assist you. Could you please provide us with the necessary access so that we can promptly investigate and resolve the issue?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: ahmed
    ahmed
    Participant
    June 26, 2024 at 12:05

    Hello Rose Tyler and 8Theme’s Team,

    Thank you for your continued assistance.

    I have deactivated all third-party plugins on my site as requested. Please proceed with your debugging process. Additionally, I have taken a complete backup of my site to ensure all data is secure.

    Thank you for your cooperation. Please let me know if there is any further information or assistance you need from my side.

    Best Regards,
    Ahmed

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 12:16

    Hello, @ahmed,

    We’ve imported demo content on your site. Please check.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: ahmed
    ahmed
    Participant
    June 26, 2024 at 15:08

    Hello 8Theme’s Team,

    Thank you very much for importing the demo content on my site. Everything looks great!

    I appreciate your prompt assistance and support. If I have any additional questions or concerns, I will definitely reach out.

    Thanks a lot!

    Best Regards,
    Ahmed

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 26, 2024 at 15:08

    Dear ahmed,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

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