A problem after completing the payment ..

This topic has 4 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Alzain
    Alzain
    Participant
    June 26, 2024 at 01:17

    Welcome
    If I want to buy a product… after completing the payment, an error page appears to me. Sorry, your session has expired. Back to the store
    https://prnt.sc/L5pIQ_xhQvf9

    Welcome
    If I want to buy a product… after completing the payment, an error page appears to me. Sorry, your session has expired. Back to the store
    But if I deactivate the Mentor add-on, it works fine

    I tried to solve the problem but I couldn’t

    I hope you can help me solve the problem
    Please state the reason

    It should show me the order receipt page (thank page).
    But if I deactivate the Elementor plugin, it works fine

    I tried to solve the problem but I couldn’t

    I hope you can help me solve the problem
    Please state the reason

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 06:57

    Hello Alzain,

    Thank you for reaching out to us.

    Do you have this problem when another theme is activated, for example – Storefront?
    Go to Appearance> Themes > Install and activate Storefront (default WooCommerce theme) to test this.

    Best Regards,
    8Theme’s Team

    Avatar: Alzain
    Alzain
    Participant
    June 26, 2024 at 11:34

    Hello Rose,

    I Install and activate a Storefront theme

    I tried buying a product that I had in the cart
    The following message appeared to me:

    There was an error processing your request. Please check your payment method for any charges and review your order history before placing an order again.

    In Storefront theme
    Having difficulty adding the product to the cart (I did not find an Add to cart button).

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 12:06

    Hello Alzain,

    Upon reviewing the results of the testing you conducted, it is evident that the issue persists across various themes. This suggests that there is a factor independent of the themes that is affecting the functionality. We recommend that you contact the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

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