This topic has 4 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler
Welcome
If I want to buy a product… after completing the payment, an error page appears to me. Sorry, your session has expired. Back to the store
https://prnt.sc/L5pIQ_xhQvf9
Welcome
If I want to buy a product… after completing the payment, an error page appears to me. Sorry, your session has expired. Back to the store
But if I deactivate the Mentor add-on, it works fine
I tried to solve the problem but I couldn’t
I hope you can help me solve the problem
Please state the reason
It should show me the order receipt page (thank page).
But if I deactivate the Elementor plugin, it works fine
I tried to solve the problem but I couldn’t
I hope you can help me solve the problem
Please state the reason
Hello Alzain,
Thank you for reaching out to us.
Do you have this problem when another theme is activated, for example – Storefront?
Go to Appearance> Themes > Install and activate Storefront (default WooCommerce theme) to test this.
Best Regards,
8Theme’s Team
Hello Rose,
I Install and activate a Storefront theme
I tried buying a product that I had in the cart
The following message appeared to me:
There was an error processing your request. Please check your payment method for any charges and review your order history before placing an order again.
In Storefront theme
Having difficulty adding the product to the cart (I did not find an Add to cart button).
Hello Alzain,
Upon reviewing the results of the testing you conducted, it is evident that the issue persists across various themes. This suggests that there is a factor independent of the themes that is affecting the functionality. We recommend that you contact the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
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