Forum Replies Created

Viewing 30 posts - 6,511 through 6,540 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 07:39

    Hello irfan makwana,

    This issue is independent of the theme, it comes from the Elementor plugin https://prnt.sc/nQFdBub9lGRf We would recommend you contact their support https://wordpress.org/support/plugin/elementor/
    Or disable debug to temporarily hide texts of warnings https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 07:35

    Hello Bagwani,

    Please close the header editor https://prnt.sc/9vxZ3Ci6Bff0 and we will make changes for you.
    Or try to edit this Width option for every menu item to see how it works https://prnt.sc/A1-RDeTlv78F

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 07:32

    Hi @Bumaa,

    You’re welcome!

    Here is an example – https://prnt.sc/z6l_rgDtQQFG

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 07:25

    Hello,

    WooCommerce Stripe Gateway plugin.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 07:21

    Hello MAHDAR,

    We hope this message finds you well.

    We kindly request that you review the video content you submitted, as it appears to contain only one line of text and no additional information https://prnt.sc/61UkJ2xSgIU8

    Furthermore, we would appreciate it if you could clarify whether you have implemented any custom code that might be causing issues, as we are currently unable to determine the specifics of the problem.

    Please note that while we strive to provide comprehensive support, we are unable to assume responsibility for issues arising from custom code implemented by our users.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 07:15

    Hello, @ahmed,

    We at 8Theme’s Team are eager to assist you. Could you please provide us with the necessary access so that we can promptly investigate and resolve the issue?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 07:05

    Hello Smargasy,

    Thank you for reaching out to us with your concern. We understand the importance of a smooth checkout process.

    Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

    If the problem is independent of the theme, contact the support of the WooPayment plugin.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 06:57

    Hello Alzain,

    Thank you for reaching out to us.

    Do you have this problem when another theme is activated, for example – Storefront?
    Go to Appearance> Themes > Install and activate Storefront (default WooCommerce theme) to test this.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 06:57

    Hello keengoo,

    Thank you for reaching out to us with your queries.

    Could you please provide temporary wp-admin access? We need to check your current settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:59

    Hello Mankanwar,

    By default, there is no such option.
    Could you describe the desired result in more detail?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:55

    Hello Salman,

    We appreciate your prompt response.
    We kindly request that you add the following code in the Theme Options under Theme Custom CSS > Global:

    .single-product .woocommerce-product-rating .woocommerce-review-link {
        color: #333;
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:52

    Hello Manish Shah,

    We are pleased to hear that you have found a workaround.

    Please be advised that our support extends to the basic functionality of our theme. Should you choose to use a third-party plugin or custom code to add your own custom post type, we regret to inform you that our support does not cover these modifications. We hope for your understanding in this matter.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:48

    Hello JS7319,

    Thank you for reaching out to us with your concern.

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:47

    Hello,

    Thank you for reaching out to us with your request.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:46

    Hello,

    Thank you for reaching out to us with your request.

    Edit the Checkout page using Elementor > settings of the element > https://prnt.sc/Yjaye5R7fHw6

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:42

    Hello,

    Thank you for reaching out to us with your query.

    It appears that the button you mentioned may have been added by a third-party plugin. As such, we are unable to assume responsibility for its functionality. However, we are committed to assisting you. Please provide us with a more detailed description of the outcome you are seeking, along with any relevant links. This will enable us to better understand the situation and explore possible solutions.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:40

    Hello,

    Thank you for reaching out to us with your query.

    Could you please clarify if you would like to modify styles or text as well? We would appreciate it if you could provide a screenshot of the desired styles to assist us better.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:33

    Hello Mark,

    Thank you for contacting us and for using XStore.

    Upon initial review, it appears that your query falls outside the scope of our support services. Additionally, we are unable to log in using the credentials you have provided. Please note that issues related to the licensing of the Elementor plugin are not within the theme support area of responsibility.

    Should you have any other questions or require further assistance on topics within our purview, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:27

    Hello nirvana5,

    Thank you for reaching out to us with your concern.

    What browser do you use? Please test how it works in different browsers and different devices. Here is what we see on your site (Chrome browser) – https://prnt.sc/tC771g0Y99Oe

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:24

    Hello,

    Thank you for reaching out to us.

    Do you have this problem when another theme is activated, for example – Storefront?
    Go to Appearance> Themes > Install and activate Storefront (default WooCommerce theme) to test this.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:17

    Hello Asmit Kumar Sah,

    Thank you for reaching out to us.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:16

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?
    Also, describe the desired result in more detail.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 17:14

    Hello Brunos,

    We would like to inform you that the tab is a separate element from the others, as illustrated in the screenshot [https://prnt.sc/fvtdxYZVt6RT]. Consequently, the account and other elements are positioned below the tabs and cannot be toggled based on the active tab. They will either always be visible or always be disabled.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 15:55

    Hello, @Controln,

    We appreciate your prompt response.

    Please edit the revolution slider and either choose the other arrows type https://prnt.sc/191gvqd or change the thumbnail images https://prnt.sc/191gtb4

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 15:46

    Hello Roobinda,

    Thank you for reaching out to us with your request.

    Please watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 15:44

    Hello Brunos,

    Thank you for reaching out to us with your query.

    Theme Options > Header Builder > Mobile menu > Elements.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 15:26

    Hello Elgaroe,

    Thank you for reaching out to us with your queries.

    1/ Please check woocommerce plugin settings https://prnt.sc/JUl_4fWW9iO7 , and contact their support to get further assistance https://wordpress.org/support/plugin/woocommerce/

    2/ Please navigate to XStore > Theme Options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 15:16

    Hello Fernando,

    Thank you for reaching out to us.

    We have identified that the Element Pack Pro plugin is affecting the content of the Off-Canvas cart. We recommend either disabling the plugin or reaching out to their support team for assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 14:59

    Hello Salman,

    Thank you for reaching out to us.

    Could you please provide URL of the product from your screenshot and temporary wp-admin access? We need to check your current settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 14:49

    Hello Vijay Singh,

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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    Viewing 6,540 results - 6,511 through 6,540 (of 68,221 total)
Viewing 30 posts - 6,511 through 6,540 (of 68,221 total)
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