Hello, @sophie,

Unfortunately, I can’t open your screenshots, try to use Lightshot program:
http://app.prntscr.com/en/download.html
Go to this page https://en-gb.wordpress.org/plugins/woocommerce/advanced/, scroll to the bottom where it says previous versions, download 3.0.4 to you PC and FTP to your web / plugins folder.
Also, disable 3-rd party plugins and let me know the result.

Regards,
Rose Tyler.

Hello,

Sorry for the delay.
You need to change links in your footer, delete this part http://prntscr.com/f41g1m.
Please provide a screenshot of your portfolio problem.

Regards,
Rose Tyler.

Hello,

I’ve sent the new theme version to your registration emails.
So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
Also update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

Hello,

3.2 theme version will be available soon on Themeforest, we are waiting for approvement from Envato.

I’ve sent the new theme version to your registration emails.
So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
Also update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

Hello,

Please check footer logo now http://prntscr.com/f40ysq http://prntscr.com/f40yvb

Regards,
Rose Tyler.

Hello,

I’ve sent the new theme version to your registration emails.
So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
Also, update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

Hello,

Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issues.
Also, provide a link to the page with the error and temporary wp-admin credentials in private content, because we haven’t this error on our side.

Regards,
Rose Tyler.

Hello,

What registration are you using on site, woocommerce or our theme registration?
The page that you provided is a site page, isn’t letter.
Please provide us with wp-admin and FTP credentials in private content area.

Regards,
Rose Tyler.

Hello,

I’ve sent the new theme version to your registration emails.
So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
Also update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

Hello, @sophie,

I’ve sent the new theme version to your registration emails.
So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
Also update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

Hello,

Sorry for the delay.
I’ve checked your cart page and didn’t find issue http://prnt.sc/f3ygt1
Could you please clarify us with more details and provide a screenshot?

Regards,
Rose Tyler.

Hello, @voddie,

1. Our latest theme version works fine with WC 3.0.4. But we haven’t tested compatibility with WC 3.0.5.
2. 3.2 theme version will be available soon on Themeforest, we are waiting for approvement from Envato.

Regards,
Rose Tyler.

Hello,

Please take my apologies for the delay.
I’m glad that you sorted out.
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

Hello,

Sorry for the delay.
As I see you are using old theme and Woocommerce version. New theme version is compatible with Woocommerce 3.0.4. If you give your consent, we will update plugin and theme for you.

Regards,
Rose Tyler.

Hello,

You can edit one custom tab in Theme Option > Single Product Page > http://prntscr.com/f3xzwx.
To add more, please read the Woocommerce article:
https://docs.woothemes.com/document/editing-product-data-tabs/

Regards,
Rose Tyler.