View cart intermittently appearing on product pages

This topic has 9 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

  • Avatar: andreataylor
    andreataylor
    Participant
    April 29, 2017 at 16:50

    Hi there,

    We have an issue that only appears sometimes… The ‘View Cart’ button appears on a product page, in-between the product title and the product information. We have set the options so that this should not happen. I have a screen grab if that would help.

    Please can you advise,

    Best wishes, Andrea

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 10:39

    Hello,

    Sorry for the delay.
    Please provide the screenshot.

    Regards,
    Rose Tyler.

    Avatar: andreataylor
    andreataylor
    Participant
    May 5, 2017 at 09:54

    Thanks Rose,

    Sorry, I can’t find the screen grab now..

    The issue only happens sometime, so I will need to wait until I see it again and take another screen grab.

    Many thanks, Andrea

    Avatar: andreataylor
    andreataylor
    Participant
    May 5, 2017 at 09:57

    Hi Rose,

    The issue with the View Cart button appearing at the top of the product page just happened again – I have a screen grab, please can you let me know how to send it to you?

    Many thanks, Andrea

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 15:09

    Hello,

    Please try Lightshot program:
    http://app.prntscr.com/en/download.html

    Regards,
    Rose Tyler.

    Avatar: andreataylor
    andreataylor
    Participant
    May 6, 2017 at 17:00

    Hi Rose,

    I have the screen grab. My question was how do I get the screen grab to you? I.e. there does not appear to be the facility using this contact form to send you a screen grab?

    Many thanks, Andrea

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 14:43

    Hello,

    Sorry for the delay.
    Please use Lightshot to make re-screenshot and provide me link, for example, http://prntscr.com/f5gu0t

    Regards,
    Rose Tyler.

    Avatar: andreataylor
    andreataylor
    Participant
    May 8, 2017 at 15:54

    Hi Rose,

    I have provided a link to the screen grab in private content.

    Many thanks, Andrea

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2017 at 12:05

    Hello,

    Please check this topic https://www.8theme.com/topic/add-to-bag-button-issue/

    Regards,
    Rose Tyler.

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