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Viewing 30 posts - 64,951 through 64,980 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:46

    Hello,

    Sorry for the delay.
    Please read our documentation https://www.8theme.com/demo/docs/classico/
    Do you have VC on your page http://prntscr.com/f6jdo2?
    Please provide wp-admin access in Private Content, so we could check your page editor.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:39

    Hello,

    Try to change this your custom css code http://prnt.sc/f6j8up to

    @media only screen and (min-width: 768px){
    .single-product .wishlist-btn-container.with-styles .yith-wcwl-add-to-wishlist {
        margin-top: -4px !important;
    }
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:32

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:30

    Hello,

    Sorry for the delay.
    The wp-admin credentials are incorrect. Please check them.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:27

    Hello, @ElitaSharpe,

    Please check theme changelog on ThemeForest http://prnt.sc/f6j5ra
    Try to use WooCommerce 3.0.5 version (https://en-gb.wordpress.org/plugins/woocommerce/advanced/http://prntscr.com/f6j0xj)

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:23

    Hello,

    What exactly model of iPhone you are using to check?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:19

    Hello,

    I’ve changed the logo in page editor. Please check.

    Regards,
    Rose Tyler.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:15

    Hello,

    Sorry for the delay.

    38.

    .menu .menu-full-width .nav-sublist-dropdown ul > li.menu-item-has-children .nav-sublist ul li a {
        padding: 5px 0;
    }

    39. You’re welcome!

    40. I can only suggest you add this code in Custom css:
    .wc_payment_method.payment_method_mollie_wc_gateway_ideal {
        display: inline-block;
        width: 100%;
    }
    .payment_box.payment_method_mollie_wc_gateway_ideal {
        display: inline-block;
        width: 63%;
    }
    .payment_box.payment_method_mollie_wc_gateway_ideal select {
        width: 100%;
    }
    #shipping_method button {
        margin-bottom: 10px;
    }

    42.

    .type-label-2 {
        background-color: red;
    }

    43.

    #product-pager .owl-item .video-thumbnail span {
        height: 71px;
    }

    44. Unfortunately, there is no such option. You may try to use some plugin.
    45. You can delete widget title http://prntscr.com/f6is9t and add in your footer static block Blogs Custom Heading with the link.
    46. You can try to use posts widgets in Appearance > Widgets and add it in some your sidebars.
    47. Change these strings in woocommerce translation

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:14

    Hello,

    Please update theme to latest version https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade) https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
    Theme version 3.2 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section) and WooCommerce plugin to 3.0.5 version (https://en-gb.wordpress.org/plugins/woocommerce/advanced/http://prntscr.com/f6j0xj)
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:05

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 10:05

    Hello,

    Sorry, but wp-admin credentials are incorrect. Please check them.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 09:29

    Hello,

    You’re welcome!
    I’m glad that you sorted out.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 09:27

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 09:27

    Hello,

    Sorry for the delay.
    Please make full backup of the site and we’ll update the files for you.
    Also, provide us with FTP credentials in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 09:23

    Hello,

    Please clarify what exactly changes do you mean.
    If you need help with additional customization you can contact WP-Kraken team.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 09:16

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 09:14

    Hello,

    You can open console in a browser and see problems with Mixed Content, so, at first, you need to resolve these. Please, re-add the mentioned images to fix the issue. Also, you can use this plugin https://wordpress.org/plugins/wp-force-ssl/.
    Please provide us with wp-admin and FTP credentials in case this will not help you.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 09:04

    Hello,

    You’re welcome!
    I’ve deleted Product Images Width and Height in Theme Options > Products Page Layout.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 09:01

    Hello,

    I’ve installed required plugins.

    Please contact your hosting provider support and ask them to increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M.
    https://www.8theme.com/demo/docs/woopress/#!/general_information (1.1 Before you start)
    Then please follow our documentation https://www.8theme.com/demo/docs/woopress/#!/demo_data_installation

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 08:53

    Hello,

    Then try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.
    Please provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 08:46

    Hello,

    Please use this code in Custom css:

    .menu-main-container .nav-sublist-dropdown .menu-item.item-level-1 a{
        color: red;
    }
    .menu-main-container .nav-sublist-dropdown .menu-item-961 a{
        color: red !important;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 08:29

    Hello,

    Please check menu now http://prntscr.com/f6hxrn

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 08:17

    Hello,

    The credentials are incorrect.
    Please check them.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 08:15

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 08:14

    Hello,

    Go to Home page > Edit page http://prntscr.com/f6hr2y > http://prntscr.com/f6hrxa. You can set Parent ID or Number of categories (reorder categories in Products > Categories and drag categories in order you need).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 08:03

    Hello,

    Our default icon you can find in /royal/images/favicon.ico, to change it you can change this image or go to Appearance > Customize > http://prntscr.com/f6hoq3

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 07:54

    Hello,

    Sorry for the delay.
    Could you please provide wp-admin access in Private Content?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 07:52

    Hello,

    To get VC editor shown for static blocks go to wp dashboard > Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 07:51

    Hello,

    You can find the latest version of the Royal theme (3.0.2.1) on ThemeForest where you bought it https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
    Please see screenshot http://prntscr.com/f6hjzn.
    Log in to your account and go to the Downloads area.
    You can find WC 3.0.4 – https://en-gb.wordpress.org/plugins/woocommerce/advanced/http://prntscr.com/f6hl2d
    Then follow the documentation to update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    Don’t forget to create backup of your files and database before starting update process!
    After update go to Theme Options and use your TF purchase code to activate theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2017 at 07:43

    Hello,

    Please check your topics now.

    Regards,
    Rose Tyler.

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    Viewing 64,980 results - 64,951 through 64,980 (of 68,221 total)
Viewing 30 posts - 64,951 through 64,980 (of 68,221 total)
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