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Topic: The installation doesn´t work

alegomez

Participant

May 6, 2017 2:03 am

So, I just bought this theme and I can´t install it.
Fresh server, with the latest wordpress. Uploaded the theme, and activated… it shows a few steps to follow, great. I select the required plugins… installed, ok…. then it starts to upload a DEMO content… and stays there. 2 minutes… 2 hours…
If I refresh the page, error 500.

I tried without the plugins, and the woocommerce files. It works… I download the latest woocommerce.. it works..
When I try to install the VC, crashes. I don´t know what to do.
It´s like the 10th time I try to install this theme.

And the docummentation that comes with the zip (themeforest) is not updated about the instalation. So I´m really lost here.
Theme version: 3.0.1
WooCommerce version: 3.0.5

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alegomez

Participant

May 6, 2017 2:34 am

Just tried one more time, and installed:
– wordpress 4.74
– woopress theme 3.0.0.1
– woocommerce 3.0.5

The rest of the plugins I didn´t try.
I´m sending you the access on private message.

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Rose Tyler

Support staff

May 8, 2017 11:41 am

Hello,

Sorry for the delay.
Please provide FTP access in Private Content area.

Regards,
Rose Tyler.

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alegomez

Participant

May 8, 2017 1:07 pm

Hi Rose!
There you go.

Please, let me know what I was doing wrong. 🙂

Thanks!

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alegomez

Participant

May 9, 2017 8:00 pm

Anyone?

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Rose Tyler

Support staff

May 10, 2017 11:20 am

Hello,

Sorry, but FTP credentials are incorrect.
Please check them.

Regards,
Rose Tyler.

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alegomez

Participant

May 10, 2017 12:56 pm

Ops! Sorry about that.
Here is the right one!

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Rose Tyler

Support staff

May 11, 2017 9:01 am

Hello,

I’ve installed required plugins.

Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M.
http://www.8theme.com/demo/docs/woopress/#!/general_information (1.1 Before you start)
Then please follow our documentation http://www.8theme.com/demo/docs/woopress/#!/demo_data_installation

Regards,
Rose Tyler.

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Topic: The installation doesn´t work

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