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Issues With Mobile Version On Safari - by lkendrick22

This topic has 9 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Max Mullins

lkendrick22

Participant

May 8, 2017 at 17:24

Hey EightTheme Team,

I have been getting reports from customers that my website is not displaying correctly when accessed from Safari. Since the majority of my customers are shopping from their iPhones using the default browser, Safari, this is definitely a problem I want to address quickly. Do you have any suggestions for how to fix this? Everything works fine from Chrome and the home page works on Safari most of the time; however, when you click links in Safari, that’s when the website starts having issues displaying correctly. Here are links to screenshots of the same webpage (https://sassybiscuit.com/product-tag/bracelet/) on Chrome and Safari to show you the issue I am having. Chrome: http://i64.tinypic.com/2yoohsz.png Safari: http://tinypic.com/r/6r1xzq/9.

I appreciate your help. Thank you in advance!

Lauren

Please, contact administrator
for this information.

#162573 Copied Theme version: 3.2 WooCommerce version: 3.0.5

8 Answers

Rose Tyler

Support staff

May 10, 2017 at 13:07

Hello,

Sorry for the delay.
I’ve checked your site. The page works fine.
It is not some error, you need simply wait for full styles upload.

Regards,
Rose Tyler.

#162700 Copied

lkendrick22

Participant

May 10, 2017 at 16:50

Rose,

For many of my customers and myself, the page never loads. It never loads the full styles and this occurs on every page. Surely there is a solution.

#162736 Copied

Rose Tyler

Support staff

May 11, 2017 at 10:23

Hello,

What exactly model of iPhone you are using to check?

Regards,
Rose Tyler.

#162806 Copied

lkendrick22

Participant

May 15, 2017 at 21:55

Rose,

This issue has occurred on multiple iPhone models ranging from the 5 to the newest 7.

#163164 Copied

Rose Tyler

Support staff

May 16, 2017 at 12:52

Hello,

It is very strange, when I check your page on iPhone 5 or 7 – https://prnt.sc/f8fuoc.

Regards,
Rose Tyler.

#163245 Copied

lkendrick22

Participant

May 16, 2017 at 19:42

Very odd. Glad it’s working for someone. Now my website isn’t displaying properly no matter what browser, mobile or desktop. I’m seeing code in place of pictures and graphics. What do I need to do? It’s not a plugin conflict because I haven’t updated anything.

#163272 Copied

lkendrick22

Participant

May 16, 2017 at 19:44

I thought I fixed it by disabling and reenabling visual composer, but CSS is still not loading properly. Now my entire website is loading in plain HTML.

#163273 Copied

Max Mullins

Participant

May 17, 2017 at 14:29

Hello

We don’t see following issue on default theme enabled on clean wordpress installation. Let us check the isssue with our theme enabled. PLease reply us

Regards
Max Mullins

#163328 Copied
Tagged: issues, mobile, safari, themes, woocommerce
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