Forum Replies Created

Viewing 30 posts - 64,771 through 64,800 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2017 at 10:25

    Hello,

    I’ve added some code in Theme Options > Custom css. Please check now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2017 at 09:55

    Hello,

    I’m glad that you sorted out.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2017 at 09:52

    Hello,

    I’ve checked your menu and seems it works fine http://prntscr.com/f9ljcf
    Is your problem solved?
    If you have a lot of menu items and can’t save changes then you need to increase PHP Max Input Vars. By default it is 1000, try to set 5000 or 8000 for example. http://sevenspark.com/wordpress/menu-item-limit

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2017 at 09:40

    Hello,

    Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issues.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2017 at 09:30

    Hello,

    This is our Eight Theme element – http://prntscr.com/f9lb2f. Make sure that you installed all required plugins.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2017 at 09:24

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/royal/#!/4_registration_page

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2017 at 09:20

    Hello,

    The shortcode is [block id= " "]. You can find block id in address url https://prnt.sc/f9l75j

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2017 at 09:15

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 15:09

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 14:41

    Hello,

    Check Ess. Grid > Source and Nav-Filter-Sort > http://prntscr.com/f9ai2e
    Please read more in documentation https://www.themepunch.com/essgrid-doc/essential-grid-documentation/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 13:19

    Hello,

    If you use elements of Ultimate Addons for Visual Composer plugin in footer or sidebar, you need to enable “Include styles from “Ultimate Addons for Visual Composer” on every page” options in Theme Options > General.

    You can disable and delete old plugin versions then upload new via FTP or wp-admin.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 12:54

    Hello,

    You can use this code to put the image into top-bar for all site pages. Also, you can add some contents in Top bar area (Appearance > Widgets).

    We are able to help only if some problems appear only with our theme. Tools section is a default WordPress element, so you need to check the blank page problem with default theme – Storefront.

    Before update you need to make full backup of your site files and database and also export theme settings in Theme Options > Import/Export > Options > Export Options to be able to restore your site to previous state if something goes wrong.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 12:32

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 12:30

    Hello,

    Feel free to ask if you need any other help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 12:22

    Hello,

    This menu was changed in the new theme update.
    You can create menu and mark it as Account menu (Appearance > Menus > Menu Settings > Display location)
    Also, please delete this code https://prnt.sc/f96a3a in /legenda/woocommerce/myaccount/navigation.php file, to display Woocommerce myAccount navigation in sidebar.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 12:16

    Hello,

    Please provide us with FTP credentials.
    Have you made any changes in the theme files?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 11:40

    Hello,

    I’ve disabled Themify Product Filter plugin. Check shop page now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 09:55

    Hello,

    You can update WC to the latest version.
    We didn’t find critical compatibility issues WC with our theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 09:33

    Hello,

    We’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 09:29

    Hello,

    You need to make changes in child theme function.php to avoid problem with next theme update.
    https://www.8theme.com/demo/docs/legenda/#!/child_theme

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 09:20

    Hello,

    Fixed. Please check. It was problem with old styles of Revolution Slider.
    Also update Revolution Slider plugin via FTP. Download the latest version here:
    https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 09:01

    Hello,

    Try to add this code in Custom css:

    @media (max-width: 480px) {
    .et_section.parallax-section {
        background-attachment: fixed !important;
    }
    }
    

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 08:51

    Hello,

    Try to disable all the third-party plugins that do not come bundled with our theme and check images.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 08:27

    Hello,

    Please provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 08:25

    Hello,

    You can check compatibility on ThemeForest https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
    About “There is a new version of Woopress Theme available.” – you need to dismiss this message because you have latest renamed theme version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 08:15

    Hello,

    Sorry for the delay.
    Could you please provide wp-admin and FTP access in Private Content?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 07:35

    Hello,

    You’re welcome!
    We are able to help you only if some problem appears just with our theme.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 07:31

    Hello,

    Go to Theme Options > Color Scheme.
    Or provide wp-admin access in Private Content so we could check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 07:25

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 07:24

    Hello,

    1. Go to Theme Options > Color Scheme > Breadcrumbs background.
    You can edit category and image http://prntscr.com/f95iw1 http://prntscr.com/f95kob
    2. Navigate to Dashboard->Theme Options->Shop->Product Page Banner http://prntscr.com/f95jh8

    Regards,
    Rose Tyler.

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Viewing 30 posts - 64,771 through 64,800 (of 68,221 total)
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