May 17, 2017 at 5:40 pm #163348
I am using the royal theme and would like to know how these 4 products have listed the ones below the slider on one row?(http://preview.themeforest.net/item/royal-multipurpose-wordpress-theme/full_screen_preview/8611976) which element was used and the settings I am trying to achieve this with the products and making it 1 row but my fourth product is underneath the top 3.May 18, 2017 at 7:09 am #163386
Please see screenshot http://prntscr.com/f95h12
Rose Tyler.May 18, 2017 at 7:59 pm #163510
Thank you for the response but just what element is being used here, I am using woo-commerce and what element are you using with for “products”. I see this has the visual composer logo but I don’t see this element.May 19, 2017 at 9:30 am #163557
This is our Eight Theme element – http://prntscr.com/f9lb2f. Make sure that you installed all required plugins.
Rose Tyler.May 19, 2017 at 3:52 pm #163618
I have used the exact same element you are using and with the same exact settings but yet nothing is showing on my page???May 19, 2017 at 3:55 pm #163619
PLease provide us with the link to your page and ftp credentials to let us check the issue.
Max MullinsMay 19, 2017 at 3:57 pm #163621
You need to set your ids of products or clear this field.
Please provide wp-admin access in Private Content.
Rose Tyler.May 19, 2017 at 3:59 pm #163623
can you provide me your email so I can send you a login for the siteMay 19, 2017 at 4:00 pm #163624
You can provide access in Private Content (visible only for our technical support).
Rose Tyler.May 19, 2017 at 4:35 pm #163628
You may create temporary account for 8theme team and post it in private content.
Max MullinsMay 19, 2017 at 5:35 pm #163641
Hey I sent the login did you get a chance to review I was trying to accomplish this on the homepageMay 19, 2017 at 6:21 pm #163642
Unfortunately, we can’t login to your site, please disable popup authentication or provide correct accesses
Rose Tyler.May 20, 2017 at 3:54 am #163662
You need update theme to the latest version (18.104.22.168), find it on ThemeForest where you bought theme https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
Log in to your account and go to the Downloads area.
Then follow the documentation to update theme http://8theme.com/demo/docs/royal/#!/installation_upgrade
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update Ultimate Addons for Visual Composer and all required plugins https://www.8theme.com/download-plugins/.
Rose Tyler.May 24, 2017 at 6:13 pm #164071
Hello, I had purchased the extended version but I am already running the regular license how can I go about uploading the extended version and making sure all of my updates stay the same and updating the theme? is this something you can do for me since I have purchased support?May 24, 2017 at 7:36 pm #164076
PLease move or copy all your midifications to the chil theme.Then save theme options in themeoptions->import/export and update theme to the latest version. The misconfiguration can be caused by outdated theme files or plugins. We may update theme for you confirm in case the backup is created.
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