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Topic: Images Not Loading

Katie2005

Participant

May 15, 2017 5:08 pm

I just did all the most recent updates and now some of the images arent loading and I can’t get them to load no matter what I do.
https://arnoldjewelers.com/about-us-3/
https://arnoldjewelers.com/
Site URL: hidden
Theme version: 3.2
WooCommerce version: 3.0.6

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Rose Tyler

Support staff

May 16, 2017 8:10 am

Hello,

Try to re-upload such images.

Regards,
Rose Tyler.

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Katie2005

Participant

May 17, 2017 3:26 pm

There is no way I can re-upload all the pics. The thumbnails in the search feature aren’t working either. Try searching Art Deco from the search bar on the homepage and you will see what I’m talking about.

Katie

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Rose Tyler

Support staff

May 18, 2017 8:51 am

Hello,

Try to disable all the third-party plugins that do not come bundled with our theme and check images.

Regards,
Rose Tyler.

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Katie2005

Participant

May 31, 2017 8:14 pm

Hi Rose,

I tried that and it didn’t work.

Thank You,
Katie

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Rose Tyler

Support staff

June 1, 2017 7:45 am

Hello,

I’ve disabled Wufoo Shortcode Plugin. Please clear browser cache and check your images now.

Regards,
Rose Tyler.

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Katie2005

Participant

June 5, 2017 7:26 pm

Its not wufoo. Its the Live Chat plugin that comes with the theme. I logged in and both the live chat and wufoo were deactivated. I activated live chat and the problem came back. I deactivated live chat and activated wufoo and the problem was fixed. This is why when I deactivated all non-bundled apps nothing helped. Please fix so I can use Live Chat again.

Katie

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Rose Tyler

Support staff

June 6, 2017 8:19 am

Hello,

Oh I see, to correct work, you need to configure the plugin. So please check your settings.

Regards,
Rose Tyler.

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