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Images Not Loading - by Katie2005 - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

Katie2005

Participant

May 15, 2017 at 17:08

I just did all the most recent updates and now some of the images arent loading and I can’t get them to load no matter what I do.
https://arnoldjewelers.com/about-us-3/
https://arnoldjewelers.com/

#163132 Copied Theme version: 3.2 WooCommerce version: 3.0.6

7 Answers

Rose Tyler

Support staff

May 16, 2017 at 08:10

Hello,

Try to re-upload such images.

Regards,
Rose Tyler.

#163193 Copied

Katie2005

Participant

May 17, 2017 at 15:26

There is no way I can re-upload all the pics. The thumbnails in the search feature aren’t working either. Try searching Art Deco from the search bar on the homepage and you will see what I’m talking about.

Katie

#163336 Copied

Rose Tyler

Support staff

May 18, 2017 at 08:51

Hello,

Try to disable all the third-party plugins that do not come bundled with our theme and check images.

Regards,
Rose Tyler.

#163407 Copied

Katie2005

Participant

May 31, 2017 at 20:14

Hi Rose,

I tried that and it didn’t work.

Thank You,
Katie

#164716 Copied

Rose Tyler

Support staff

June 1, 2017 at 07:45

Hello,

I’ve disabled Wufoo Shortcode Plugin. Please clear browser cache and check your images now.

Regards,
Rose Tyler.

#164740 Copied

Katie2005

Participant

June 5, 2017 at 19:26

Its not wufoo. Its the Live Chat plugin that comes with the theme. I logged in and both the live chat and wufoo were deactivated. I activated live chat and the problem came back. I deactivated live chat and activated wufoo and the problem was fixed. This is why when I deactivated all non-bundled apps nothing helped. Please fix so I can use Live Chat again.

Katie

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Rose Tyler

Support staff

June 6, 2017 at 08:19

Hello,

Oh I see, to correct work, you need to configure the plugin. So please check your settings.

Regards,
Rose Tyler.

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