Page 2154 – 8theme.com

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Viewing 30 posts - 64,591 through 64,620 (of 68,221 total)

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Rose Tyler

Support staff

May 30, 2017 at 10:46

Hello,

Please read our documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ it is for xstore, but for Royal the same.
To prevent losing translation place these files (royal-sv_SE.mo and royal-sv_SE.po) into the languages /wp-content/languages/themes/ folder.

To get new strings you just need to synchronize translation files after theme update.
Button Sync (Loco plugin) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
Also, don’t forget to backup all the files before any update.

Regards,
Rose Tyler.

#164525 Copied In reply to: Infinite Scrolling

Rose Tyler

Support staff

May 30, 2017 at 09:35

Hello,

There is empty portfolio project without Featured Image http://prntscr.com/fdpzd8

Regards

#164515 Copied In reply to: HTTP ERROR 500

Rose Tyler

Support staff

May 30, 2017 at 08:55

Hello, @coffeebeanery,

Please provide wp-admin access in Private Content, because we have no such issue on our test site.

Regards,
Rose Tyler.

#164514 Copied In reply to: BILLING EMAIL ADDRESS IS A REQUIRED FIELD

Rose Tyler

Support staff

May 30, 2017 at 08:53

Hello, @smartwebasia,

Is your problem solved when you activate parent theme?

Regards,
Rose Tyler.

#164513 Copied In reply to: BILLING EMAIL ADDRESS IS A REQUIRED FIELD

Rose Tyler

Support staff

May 30, 2017 at 08:49

Hello,

I’ve checked your Purchase Code and it is registered in our DB and you created account on our site using your purchase code, but Envato doesn’t verify it.
Seems Envato is experiencing some problems with their API to validate purchase codes. Unfortunately, this is outside of our control as it’s related to their servers. We recommend you retry over the next hours, once their API is back up it will validate fine.
Also, please contact Envato support about this.
If there is anything in the meantime I can help you with let me know.

Regards,
Rose Tyler.

#164512 Copied In reply to: I get white page when i finish setup your template

Rose Tyler

Support staff

May 30, 2017 at 08:31

Hello,

Go to Theme Options > General > Layout > Support Chat = OFF

Regards

#164511 Copied In reply to: ranminifashion.com.au Support:

Rose Tyler

Support staff

May 30, 2017 at 08:20

Hello,

Check Screen Options on Products page http://prntscr.com/fdp6uj

Regards

#164509 Copied In reply to: ranminifashion.com.au Support:

Rose Tyler

Support staff

May 30, 2017 at 08:15

Hello,

You’re welcome!

We have checked the version that is available on codecanyon.net and this is 5.4.3.1 only. Plugin authors have not updated plugin version there and we can’t get it to share our customers.
We’ll upload the new version once it will be available on CC.

Regards

#164508 Copied In reply to: Changing website Domain/URL

Rose Tyler

Support staff

May 30, 2017 at 08:09

Hello,

The wp-admin credentials are incorrect.
Please check them.

Regards

#164506 Copied In reply to: Can't add/edit pages with Visual Composer

Rose Tyler

Support staff

May 30, 2017 at 08:07

Hello,

Please provide wp-admin and FTP access in Private Content.
Woocommerce changed this page template https://prnt.sc/fdove8 (Storefront theme – official WC).

Regards,
Rose Tyler.

#164505 Copied In reply to: [woocommerce_my_account] Not showing the address details

Rose Tyler

Support staff

May 30, 2017 at 08:01

Hello,

Please see screenshot http://prntscr.com/fdp0k8

Regards

#164504 Copied In reply to: Footer Logo

Rose Tyler

Support staff

May 30, 2017 at 07:50

Hello,

Please read this topic https://www.8theme.com/topic/show-variations-in-the-cart-page/

Regards,
Rose Tyler.

#164503 Copied In reply to: Display Product Variation Infomation in Cart?

Rose Tyler

Support staff

May 30, 2017 at 07:15

Hello, @Serge2017,

I’ve checked your site http://prntscr.com/fdoma5
Please read our documentation https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards,
Rose Tyler.

#164502 Copied In reply to: Difficult to Translate Royal Theme

Rose Tyler

Support staff

May 30, 2017 at 07:08

Hello,

You need to solve these errors with your server https://prnt.sc/fdorv7
Check this post maybe it helps you https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

Regards,
Rose Tyler.

#164501 Copied In reply to: Menu and slider arrow

Rose Tyler

Support staff

May 30, 2017 at 07:03

Hello,

You need update theme to the latest version (3.0.2.1), find it on ThemeForest where you bought theme https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
Log in to your account and go to the Downloads area.
Then follow the documentation to update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update Ultimate Addons for Visual Composer and all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#164500 Copied In reply to: Product not displaying on homepage

Rose Tyler

Support staff

May 29, 2017 at 15:30

Hello,

Unfortunately, can’t login to your site. Please check previous credentials.

Regards,
Rose Tyler.

#164455 Copied In reply to: Checkout page not working – Urgent

Rose Tyler

Support staff

May 29, 2017 at 14:59

Hello,

Please provide your Purchase Code in Private Content and screenshot of the error.

Regards,
Rose Tyler.

#164451 Copied In reply to: I get white page when i finish setup your template

Rose Tyler

Support staff

May 29, 2017 at 13:59

Hello,

Oh, I understand you, after theme update you need to skip Setup Wizard.

As described in our documentation https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade it is correct way to update the theme – upload extracted legenda folder to /wp-content/themes/ folder on your server with overwriting. Also, before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.

Also, you can use another way of theme update, export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options, then activate default theme, rename legenda folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme, then import your theme options. Check your site, if all fine, you can delete the old theme.

Yes, you can restore your site from the backup.

Regards,
Rose Tyler.

#164438 Copied In reply to: Checkout page not working – Urgent

Rose Tyler

Support staff

May 29, 2017 at 13:48

Hello,

You’re welcome!

Regards,
Rose Tyler.

#164434 Copied In reply to: Check out page field titles out of place

Rose Tyler

Support staff

May 29, 2017 at 13:45

Hello,

It is strange, maybe you made something else, not simply change the theme to another?
You can restore the site from backup, but it isn’t guaranteed to restore your settings if you didn’t make Export Options.
In this case, very likely, you need to recreate your setting manually.

Regards,
Rose Tyler.

#164433 Copied In reply to: Checkout page not working – Urgent

Rose Tyler

Support staff

May 29, 2017 at 13:16

Hello,

Please clear all cache and check your site, try to add products to cart and delete, then describe me your issue, maybe provide screenshots.

Regards,
Rose Tyler.

#164425 Copied In reply to: Checkout page not working – Urgent
Rose Tyler

Support staff

May 29, 2017 at 13:04
Hello,

Please try to add this code in custom.css:

.woocommerce-page form .form-row-wide{ width: 100%; display: inline-block; }

How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

Regards,
Rose Tyler.
#164418 Copied In reply to: Check out page field titles out of place
Rose Tyler

Support staff

May 29, 2017 at 12:59

Hello,

If you simply change themes in Appearance > Themes, you won’t lose settings. Please enable Custom css in Theme Options http://prntscr.com/fdd8vv.
Also, you can export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options to be able to restore it to previous state if something goes wrong.

Regards,
Rose Tyler.

#164415 Copied In reply to: Checkout page not working – Urgent

Rose Tyler

Support staff

May 29, 2017 at 12:54

Hello,

This filter based on Javascript and according to the rules it uploads after content on the page.

Regards,
Rose Tyler.

#164413 Copied In reply to: Display all products on one page but CSS for sidebar widget load at the end

Rose Tyler

Support staff

May 29, 2017 at 12:42

Hello,

Feel free to ask if you need any other help.

Regards,
Rose Tyler.

#164410 Copied In reply to: Add to cart from homepage not working

Rose Tyler

Support staff

May 29, 2017 at 12:35

Hello,

Go to Settings > Reading > Front page displays and select Front page.

Regards,
Rose Tyler.

#164406 Copied In reply to: How to change theme variant

Rose Tyler

Support staff

May 29, 2017 at 12:20

Hello,

Sorry for the delay.

Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, the problem appears only with our theme try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issue.

Regards,
Rose Tyler.

#164402 Copied In reply to: Checkout page not working – Urgent

Rose Tyler

Support staff

May 29, 2017 at 12:15

Hello,

Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issue.

Please provide wp-admin access in Private Content.

Regards,
Rose Tyler.

#164401 Copied In reply to: BILLING EMAIL ADDRESS IS A REQUIRED FIELD

Rose Tyler

Support staff

May 29, 2017 at 12:13

Hello,

Sorry for the delay.

Make sure that you use the latest theme and plugin versions. Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check the issue.

Please provide wp-admin access in Private Content.

Regards,
Rose Tyler.

#164400 Copied In reply to: Spacebar Functionality Issue – Dissable the Spacebar Scroll Feature

Rose Tyler

Support staff

May 29, 2017 at 12:09

Hello,

Please read this topic https://www.8theme.com/topic/woocommerce-myaccount-navigation-gone/#post-163494

Regards,
Rose Tyler.

#164399 Copied In reply to: [woocommerce_my_account] Not showing the address details
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Viewing 64,620 results - 64,591 through 64,620 (of 68,221 total)

Viewing 30 posts - 64,591 through 64,620 (of 68,221 total)

← 1 2 3 … 2,153 2,154 2,155 … 2,273 2,274 2,275 →

Forum Replies Created

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