Forum Replies Created

Viewing 30 posts - 64,171 through 64,200 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 08:23

    Hello,

    Legenda does not have such possibility by default.
    But you edit files in wp-content/themes/legenda/woocommerce/checkout/ folder. Also, we recommend to use child theme for this https://codex.wordpress.org/Child_Themes.
    If you don’t have necessary skills you may contact WP-Kraken customization team.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 08:07

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 07:58

    Hello,

    Sorry for the long delay.
    I’ve sent theme archive to your email. Please check.
    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 07:43

    Hello,

    Please provide a link to page where you have this text.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 07:38

    Hello, @mschueller,

    You have out of date files http://prntscr.com/fn5d9n. In this case, you need to delete “woocommerce” folder, which is located in wp-content/themes/royal/ and upload a new one from the latest theme archive.

    Please note that before uploading theme files you need delete “woocommerce” folder, which is located in wp-content/themes/royal/ and it’ll be reuploaded from a new theme package (to avoid problems with old files).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 07:24

    Hello,

    Please try this option https://prnt.sc/fn5bil

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 14:11

    Hello,

    Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your pages.
    Did you make any changes in the theme files?
    Also, provide wp-admin and FTP access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 13:01

    Hello,

    Very likely you need change some classes in custom code to make it works.
    Please provide your code and describe what exactly result you want to achieve on site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 11:56

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 10:39

    Hello,

    I’ve checked the issue with parent theme and it works fine, so you need to check your changes in the child theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 10:05

    Hello,

    Please, update the theme to latest version. Keep in mind that new version is compatible with WC 3.0 and higher, that’s why you also need to update WC plugin.
    Before the update don’t forget to make the backup of all your files and DB. Also, do the export of Theme Options (Theme Options > Import/Export).

    After theme update you will need to activate theme using your purchase code. We have added few options for the cart/search/wishlist, so after the update, you will need to choose the position of these elements in Theme Options.
    Also, update all required plugins: https://www.8theme.com/download-plugins/.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 09:46

    Hello,

    Sorry for the delay.
    “Custom Order” related to products IDs. You can type the IDs of the products which you want to show.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 09:43

    Hello,

    Could you provide me screenshots?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 09:35

    Hello,

    Sorry for the delay.
    The same result you can see with Storefront theme – official WC theme so works of this shortcode are not related to our theme.
    You can use our Products element https://prnt.sc/fmr2l1 to show sale products on the page.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 09:03

    Hello,

    Unfortunately, legenda does not have such possibility by default.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 09:00

    Hello,

    Please disable all 3-rd party plugins and cache, because I can’t open backend of your site https://prnt.sc/fmqoo7.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:52

    Hello,

    Sorry for the delay.
    To load the popup in the footer, please change this function http://prntscr.com/fmqinw to
    https://gyazo.com/957792b7baffbbc7dae28bc2b203ba76 (framework / theme-functions.php)

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:49

    Hello,

    We’ve sent IP to your email address. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:36

    Hello,

    Unfortunately, can’t connect. Please add our IP address into white list.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:32

    Hello,

    Sorry for the delay.

    On Mobile device view:
    Please add this code in custom css:

    .et-mobile-menu li > a {
        color: white;
    }
    @media only screen and (max-width: 480px) { 
    .copyright .socialmedia-buttons {
     text-align: center;
    }
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    In Desktop view
    – This question is a bit unclear. Could you please clarify us with more details and provide a screenshot?

    In the Shop te Ayoyo page
    – please provide FTP credentials.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:07

    Hello,

    Please check credit card icons now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:01

    Hello,

    I’ve checked registration on your site, and seems it works fine http://prntscr.com/fmq2e9. Is your problem solved?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 07:48

    Hello,

    Sorry for the delay.
    Unfortunately, I can’t open your wp-admin https://prnt.sc/fmpy7w. Please check.
    Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your issue.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 06:58

    Hello,

    We’ve sent IP to your email address. Please check it.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2017 at 09:41

    Hello,

    1. Check your About Company widget and uploaded images.
    2. Thank you for the notice. It will be fixed in new theme update, by that time, you can add this code in custom.css:

    .top-bar .shopping-cart-link {
        display: none;
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.
    3. This phrase appears only if are you logged in as administrator.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2017 at 09:23

    Hello,

    This function is activated by default, you need simply have reviews on product page http://prntscr.com/fmbmpi to see stars.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2017 at 08:15
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2017 at 08:12

    Hello,

    Sorry for the inconvenience.
    Could you please provide FTP access in Private Content? One of our experts will check your problem.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2017 at 07:42

    Hello,

    Thank you for using our theme!
    Please go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, the problem appears only with our theme provide wp-admin and FTP credentials in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2017 at 15:38

    Hello,

    Please update Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

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    Viewing 64,200 results - 64,171 through 64,200 (of 68,221 total)
Viewing 30 posts - 64,171 through 64,200 (of 68,221 total)
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