jaimefuertes PURCHASED SUPPORTED
about 15 hours ago Flag
Hello, I have another problem: after filling the checkout fields, there is an error, with the message “We were unable to process your order…” But if I’m logged in WordPress all is fine. Please, try with any product in exprilo.com Thanks
Rose_Tyler AUTHOR TEAM
about 1 hour ago Flag
Unfortunately, we can’t test because you have this error on site http://prntscr.com/fmas14
Please, go to Appearance > Themes > install and activate official WC theme Storefront. Check if your problem persists with default WC theme. In case, the problem appears only with our theme, please create a topic on our support https://www.8theme.com/forums/ with your details in Private content.
I activated another theme and there was no problem, so the problem is in Xstore Theme
Sorry for the delay.
Unfortunately, I can’t open your wp-admin https://prnt.sc/fmpy7w. Please check.
Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your issue.
Please, update the theme to latest version. Keep in mind that new version is compatible with WC 3.0 and higher, that’s why you also need to update WC plugin.
Before the update don’t forget to make the backup of all your files and DB. Also, do the export of Theme Options (Theme Options > Import/Export).
After theme update you will need to activate theme using your purchase code. We have added few options for the cart/search/wishlist, so after the update, you will need to choose the position of these elements in Theme Options.
Also, update all required plugins: https://www.8theme.com/download-plugins/.
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