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Woocommerce problem in payment - by jaimefuertes

This topic has 15 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

jaimefuertes

Participant

June 21, 2017 at 09:29

jaimefuertes
jaimefuertes PURCHASED SUPPORTED
about 15 hours ago Flag
Hello, I have another problem: after filling the checkout fields, there is an error, with the message “We were unable to process your order…” But if I’m logged in WordPress all is fine. Please, try with any product in exprilo.com Thanks

Rose_Tyler
Rose_Tyler AUTHOR TEAM
about 1 hour ago Flag
Hello,

Unfortunately, we can’t test because you have this error on site http://prntscr.com/fmas14
Please, go to Appearance > Themes > install and activate official WC theme Storefront. Check if your problem persists with default WC theme. In case, the problem appears only with our theme, please create a topic on our support https://www.8theme.com/forums/ with your details in Private content.

Regards

jaimefuertes:
I activated another theme and there was no problem, so the problem is in Xstore Theme

Please, contact administrator
for this information.

#166126 Copied Theme version: 3.16 WooCommerce version: 3.0.5

14 Answers

Rose Tyler

Support staff

June 22, 2017 at 07:48

Hello,

Sorry for the delay.
Unfortunately, I can’t open your wp-admin https://prnt.sc/fmpy7w. Please check.
Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your issue.

Regards

#166178 Copied

jaimefuertes

Participant

June 22, 2017 at 08:12

In which country are you?

#166182 Copied

jaimefuertes

Participant

June 22, 2017 at 08:17

I added USA, please, try again.
I did a test with the official WC theme Storefront, and worked fine. The problem is Xstore theme.
Thanks.

#166183 Copied

Rose Tyler

Support staff

June 22, 2017 at 08:36

Hello,

Unfortunately, can’t connect. Please add our IP address into white list.

Regards

#166185 Copied

jaimefuertes

Participant

June 22, 2017 at 08:42

Please, tell me your IP

#166186 Copied

Rose Tyler

Support staff

June 22, 2017 at 08:49

Hello,

We’ve sent IP to your email address. Please check.

Regards

#166187 Copied

jaimefuertes

Participant

June 22, 2017 at 08:51

Ok, I`ve done.

#166188 Copied

Rose Tyler

Support staff

June 22, 2017 at 09:00

Hello,

Please disable all 3-rd party plugins and cache, because I can’t open backend of your site https://prnt.sc/fmqoo7.

Regards

#166191 Copied

jaimefuertes

Participant

June 22, 2017 at 09:05

Ok, done

#166193 Copied

Rose Tyler

Support staff

June 22, 2017 at 10:05

Hello,

Please, update the theme to latest version. Keep in mind that new version is compatible with WC 3.0 and higher, that’s why you also need to update WC plugin.
Before the update don’t forget to make the backup of all your files and DB. Also, do the export of Theme Options (Theme Options > Import/Export).

After theme update you will need to activate theme using your purchase code. We have added few options for the cart/search/wishlist, so after the update, you will need to choose the position of these elements in Theme Options.
Also, update all required plugins: https://www.8theme.com/download-plugins/.

Regards

#166200 Copied

jaimefuertes

Participant

June 22, 2017 at 11:35

Ok, it works!! But now my custom css doesn’t work, is diferent in some things (the position of the price and short descriptions in thumbnails). I don’t know why.
Thanks

#166204 Copied

Rose Tyler

Support staff

June 22, 2017 at 13:01

Hello,

Very likely you need change some classes in custom code to make it works.
Please provide your code and describe what exactly result you want to achieve on site.

Regards

#166206 Copied

jaimefuertes

Participant

June 24, 2017 at 10:30

Hello, all the css is fine, but now I’ve got another problem: I can’t insert the discount coupon at the end of payment. I can insert it in the cart page, but not in the checkout page. Thanks.

#166324 Copied

Rose Tyler

Support staff

June 26, 2017 at 09:12

Hello,

Please, install and enable default WC theme Storefront and check if this issue persists. We’ll be able to help you in case problem appears with our theme only.

Regards

#166404 Copied
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