Hello,
I’ve checked registration on your site, and seems it works fine http://prntscr.com/fmq2e9. Is your problem solved?
Regards,
Rose Tyler.
Hello,
I’ve checked registration on your site, and seems it works fine http://prntscr.com/fmq2e9. Is your problem solved?
Regards,
Rose Tyler.
Hello,
Sorry for the delay.
Unfortunately, I can’t open your wp-admin https://prnt.sc/fmpy7w. Please check.
Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your issue.
Regards
Hello,
We’ve sent IP to your email address. Please check it.
Regards,
Rose Tyler.
Hello,
1. Check your About Company widget and uploaded images.
2. Thank you for the notice. It will be fixed in new theme update, by that time, you can add this code in custom.css:
.top-bar .shopping-cart-link {
display: none;
}
How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.
3. This phrase appears only if are you logged in as administrator.
Regards,
Rose Tyler.
Hello,
This function is activated by default, you need simply have reviews on product page http://prntscr.com/fmbmpi to see stars.
Regards,
Rose Tyler.
Hello,
Please read this topic https://www.8theme.com/topic/error-on-my-account-page-for-logged-in-users-after-update-to-3-2/
Regards,
Rose Tyler.
Hello,
Sorry for the inconvenience.
Could you please provide FTP access in Private Content? One of our experts will check your problem.
Regards,
Rose Tyler.
Hello,
Thank you for using our theme!
Please go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, the problem appears only with our theme provide wp-admin and FTP credentials in Private Content.
Regards,
Rose Tyler.
Hello,
Please update Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/page/2/
Regards,
Rose Tyler.
Hello,
Please provide wp-admin credentials.
Regards,
Rose Tyler.
Hello,
Please provide wp-admin credentials.
Regards,
Rose Tyler.
Hello,
We fixed the problem in your files of the checkout folder. You do not need to change or copy anything. It will be fixed also in the new theme update.
Regards,
Rose Tyler.
Hello,
This code related to your Custom css http://prntscr.com/flwyrl. Please check.
Regards,
Rose Tyler.
Hello,
You’re welcome!
Feel free to ask if you need any other help.
Regards,
Rose Tyler.
Hello,
You can find requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).
Yes, please update theme to the latest version.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/.
In case, if the problem persists, please provide wp-admin and FTP access in Private Content.
Regards,
Rose Tyler.
Hello,
Oh I see, thank you for explaining.
403 error is related to server configuration. Please contact your hosting provider support and ask them to increase PHP settings https://www.8theme.com/demo/docs/woopress/#!/general_information (1.1 Before you start).
Also, try to disable 3-rd party plugins and then check coupon.
Regards,
Rose Tyler.
Hello,
Thank you for being our customer.
The problem is related to your server. Please contact your hosting provider support and ask them to check this issue. Perhaps some PHP values should be increased.
Regards,
Rose Tyler.
Hello,
Please update WPBakery Visual Composer plugin https://www.8theme.com/download-plugins/page/2/ and try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your issue.
Regards,
Rose Tyler.
Hello,
You need to add the code http://prntscr.com/flw22u into function.php file of your child theme.
Read more about child theme https://codex.wordpress.org/Child_Themes
Regards,
Rose Tyler.
Hello,
Please try this code:
.product-category .mask-container .block-mask .mask-content a i, .product-category .mask-container .block-mask .mask-content a:after {
display: none;
}
.product-category .mask-container .block-mask .mask-content a, .product-category .mask-container .block-mask .mask-content a:hover {
background-color: transparent;
}
Regards,
Rose Tyler.
Hello,
I’ve checked your FTP access, but without success.
Try to change the line to:
<li><a href="#" data-filter=".sort-<?php echo $category->slug; ?>" class="btn big"><?php echo $category->name; ?></a></li>
Also, please provide wp-admin credentials.
Regards,
Rose Tyler.
Hello,
You’re welcome!
I’m glad that problem was solved.
Regards,
Rose Tyler.
Hello,
Please see our demo example https://www.8theme.com/demo/legenda/product-category/food-and-wine/
Regards,
Rose Tyler.
Hello,
Please check the issue with Storefront theme – official WC theme. Let us know the result and provide wp-admin credentials.
Regards,
Rose Tyler.
Hello,
You can find promo popup content in String Translation section of WPML plugin.
Regards,
Rose Tyler.
Hello,
I’ve checked the issue with Storefront theme – official WC theme, and there is the same situation on product category page, so you need contact Woocommerce support.
Regards,
Rose Tyler.
Hello,
Unfortunately, variable products won’t have Ajax add to cart.
If the problem persists only with the child theme, you need to check the customizations you’ve made in child theme files.
Regards,
Rose Tyler.
Hello,
Please provide link to your site and wp-admin credentials.
Regards,
Rose Tyler.
Hello,
I sent your request to our developers.
You can change “Newsletter” text in /royal/framework/theme-functions.php https://prnt.sc/fllivt
Regards,
Rose Tyler.
Hello,
You’re welcome!
Regards,
Rose Tyler.