Hello, @mschueller,

You have out of date files http://prntscr.com/fn5d9n. In this case, you need to delete “woocommerce” folder, which is located in wp-content/themes/royal/ and upload a new one from the latest theme archive.

Please note that before uploading theme files you need delete “woocommerce” folder, which is located in wp-content/themes/royal/ and it’ll be reuploaded from a new theme package (to avoid problems with old files).

Regards,
Rose Tyler.

Hello,

Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your pages.
Did you make any changes in the theme files?
Also, provide wp-admin and FTP access in Private Content.

Regards,
Rose Tyler.

Hello,

You’re welcome!

Regards,
Rose Tyler.

Hello,

Please, update the theme to latest version. Keep in mind that new version is compatible with WC 3.0 and higher, that’s why you also need to update WC plugin.
Before the update don’t forget to make the backup of all your files and DB. Also, do the export of Theme Options (Theme Options > Import/Export).

After theme update you will need to activate theme using your purchase code. We have added few options for the cart/search/wishlist, so after the update, you will need to choose the position of these elements in Theme Options.
Also, update all required plugins: https://www.8theme.com/download-plugins/.

Regards

Hello,

Could you provide me screenshots?

Regards,
Rose Tyler.

Hello,

Unfortunately, legenda does not have such possibility by default.

Regards,
Rose Tyler.

Hello,

Sorry for the delay.
To load the popup in the footer, please change this function http://prntscr.com/fmqinw to
https://gyazo.com/957792b7baffbbc7dae28bc2b203ba76 (framework / theme-functions.php)

Regards,
Rose Tyler.

Hello,

Unfortunately, can’t connect. Please add our IP address into white list.

Regards

Hello,

Please check credit card icons now.

Regards,
Rose Tyler.

Hello,

Sorry for the delay.
Unfortunately, I can’t open your wp-admin https://prnt.sc/fmpy7w. Please check.
Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your issue.

Regards

Hello,

1. Check your About Company widget and uploaded images.
2. Thank you for the notice. It will be fixed in new theme update, by that time, you can add this code in custom.css:

.top-bar .shopping-cart-link {
    display: none;
}

How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.
3. This phrase appears only if are you logged in as administrator.

Regards,
Rose Tyler.

Hello,

Please read this topic https://www.8theme.com/topic/error-on-my-account-page-for-logged-in-users-after-update-to-3-2/

Regards,
Rose Tyler.

Hello,

Thank you for using our theme!
Please go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, the problem appears only with our theme provide wp-admin and FTP credentials in Private Content.

Regards,
Rose Tyler.

Hello,

Please provide wp-admin credentials.

Regards,
Rose Tyler.

Hello,

We fixed the problem in your files of the checkout folder. You do not need to change or copy anything. It will be fixed also in the new theme update.

Regards,
Rose Tyler.