Forum Replies Created

Viewing 30 posts - 63,991 through 64,020 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 09:35

    Hello,

    Sorry for the delay.
    Please read this topic https://www.8theme.com/topic/change-social-icons/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 09:19

    Hello,

    Do you have this issue with our theme or with Storefront theme too? In case, the problem appears only with our theme provide wp-admin access in Private Content.
    Try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check the problem.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 09:16

    Hello,

    You’re welcome!
    Thanks for using our theme!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 09:16

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 09:15

    Hello,

    Please go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary plugins.
    Do you have this issue with our theme or with Storefront theme too?
    Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check the problem.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 09:09

    Hello,

    In this case, please check these settings http://prntscr.com/frtqoj
    You can add this code in Theme Options > Custom css to disable “Ship to a different address?” text:

    #ship-to-different-address .checkbox {
        display: none;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 09:02

    Hello,

    Go to Theme Options > Shop > Product Page Banner.

    Try to add this code in Theme Options > Custom css:

    .menu .nav-sublist-dropdown ul > li a:hover {
        color: #505050;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 08:53

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 08:53

    Hello,

    The current version is 5.1.1 on codecanyon https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431?s_rank=1. We will update plugin when a new version appears there.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 16:28

    Hello,

    Please check the page now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 16:17

    Hello,

    Please check error log on your server (ask hosting provider support to help you with it) if there are any errors.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 15:39

    Hello,

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 15:33

    Hello,

    Please check now http://prntscr.com/frj9bw

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 15:27

    Hello,

    I’ve added code in your Theme Options > Custom css. Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 15:17

    Hello,

    We are glad that you sorted out!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 15:13

    Hello, @holidaytime,

    Sorry, but wp-admin credentials are incorrect. Please check them.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 15:07

    Hello,

    Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.
    Seems you have the price but it is hidden https://prnt.sc/friuye.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 14:22

    Hello,

    Please add this code in custom.css:

    .post-single > img {
        display: none;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 14:19

    Hello,

    You need to allow comments http://prntscr.com/fri8j0

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 12:52

    Hello, @samuraischwert,

    Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, the problem appears only with our theme provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 12:47

    Hello, @davenh,

    Please, install and enable default WC theme Storefront and check if this issue persists. We’ll be able to help you in case problem appears with our theme only.

    Please update theme to the latest version 3.2 https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade) https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
    Theme version 3.2 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 12:43

    Hello,

    Please add this code in custom.css file:

    .archive .woocommerce-product-rating {
        text-align: center;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 12:20

    Hello,

    Please use PHP 5.6 or 7.0 because the current themes version isn’t fully compatible with http://prntscr.com/frgnz6.
    After change PHP version check shop page.
    Please wait for theme update, the new theme version will be compatible with WC 3.10.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 10:59

    Hello,

    The new theme version will be compatible with the latest woocommerce version and these files will be fixed.
    Our developers are working on the update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 10:53

    Hello,

    Please see screenshot https://prnt.sc/frfmkn
    You need contact Envato support to get the buyer.
    Please read these topics:
    https://www.8theme.com/topic/cant-install-royal-theme-because-of-openssl-version-thats-the-right-one/
    https://www.8theme.com/topic/openssl-error-on-activation/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 10:46

    Hello,

    Sorry for the inconvenience.
    Please use Add Custom Sidebar button http://prntscr.com/frfkff

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 10:43

    Hello,

    I’m glad that problem was solved.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 10:42

    Hello,

    Sorry for the delay.
    Could you please provide wp-admin access in Private Content?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 10:37

    Hello,

    Please see screenshot https://prnt.sc/frfel5
    If you use the child theme you can disable custom css and write all your custom code in style.css of your child theme. We include custom.css file in the parent theme because not all of our customers want to overwrite or modify parent theme files and use the child theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 10:23

    Hello,

    Sorry for the delay.
    This product http://prntscr.com/frf7y6 is simple http://prntscr.com/frf8ac so information on the cart page and variations are created by some plugin. Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope.
    To display attributes for standard variations products on cart page you need to make described changes in the cart.php file and add custom css code to stylize these attributes in needed color on the page.

    Regards,
    Rose Tyler.

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    Viewing 64,020 results - 63,991 through 64,020 (of 68,230 total)
Viewing 30 posts - 63,991 through 64,020 (of 68,230 total)
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