Responsive Pages - by cleverideas - on WordPress WooCommerce support

This topic has 16 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

  • Avatar: cleverideas
    cleverideas
    Participant
    July 1, 2017 at 14:33

    How do I make my product pages and category pages responsive. The theme settings aren’t applying to those for some reason.

    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2017 at 09:24

    Hello,

    Sorry for the delay.
    What exactly settings do you mean? Please provide screenshots of your problem for better understanding and wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: cleverideas
    cleverideas
    Participant
    July 5, 2017 at 09:05

    Not sure how to provide screenshots to show what I mean

    but my website is not responsive at all on mobile phones, you can’t scroll left or right to see categories

    Also revslider that came with the theme is corrupted, how do I update it?

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 09:15

    Hello,

    Please go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary plugins.
    Do you have this issue with our theme or with Storefront theme too?
    Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check the problem.

    Regards,
    Rose Tyler.

    Avatar: cleverideas
    cleverideas
    Participant
    July 5, 2017 at 11:47

    How do I update the RevSlipder without losing my slides?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2017 at 14:30

    Hello,

    Connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/
    https://www.8theme.com/faq/

    Regards,
    Rose Tyler.

    Avatar: cleverideas
    cleverideas
    Participant
    July 7, 2017 at 02:41

    I have the issue with this theme

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2017 at 08:35

    Hello,

    The problem is caused by one of your 3rd-party plugins. When I disabled them all there was no responsive problem. Try to check it yourself. You can deactivate the plugins one by one to find out what is causing the issue.
    Sorry, but we don’t provide support for 3rd-party plugins.

    Regards,
    Rose Tyler.

    Avatar: cleverideas
    cleverideas
    Participant
    July 7, 2017 at 11:26

    Hi

    I also disabled the plugins, and still cant get it to work via my mobile phone

    Avatar: cleverideas
    cleverideas
    Participant
    July 7, 2017 at 12:55

    How do I update the templates for the website?

    Avatar: cleverideas
    cleverideas
    Participant
    July 7, 2017 at 14:17

    I uninstalled the theme then re-installed it but still can’t get my site to be responsive on my mobile and the templates wont update

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2017 at 14:31

    Hello,

    The wp-admin credentials are incorrect now. Please check them.
    What exactly template do you want to update?

    Regards,
    Rose Tyler.

    Avatar: cleverideas
    cleverideas
    Participant
    July 7, 2017 at 14:42

    I also uninstalled woocommerce, then uninstalled the theme

    then re-installed the theme, and still the templates didn’t update

    What else do I need to do to get them to update?

    Avatar: cleverideas
    cleverideas
    Participant
    July 7, 2017 at 14:43

    idstore/woocommerce/archive-product.php,
    idstore/woocommerce/cart/cart-empty.php version 2.0.0 is out of date. The core version is 3.1.0,
    idstore/woocommerce/cart/cart.php version 3.0.3 is out of date. The core version is 3.1.0,
    idstore/woocommerce/cart/cross-sells.php,
    idstore/woocommerce/cart/mini-cart.php version 2.5.0 is out of date. The core version is 3.1.0,
    idstore/woocommerce/checkout/form-billing.php version 3.0.0 is out of date. The core version is 3.0.9,
    idstore/woocommerce/checkout/form-checkout.php,
    idstore/woocommerce/checkout/form-login.php,
    idstore/woocommerce/checkout/review-order.php,
    idstore/woocommerce/content-product.php,
    idstore/woocommerce/content-product_cat.php,
    idstore/woocommerce/content-single-product.php,
    idstore/woocommerce/content-widget-product.php,
    idstore/woocommerce/global/quantity-input.php,
    idstore/woocommerce/global/wrapper-end.php,
    idstore/woocommerce/global/wrapper-start.php,
    idstore/woocommerce/loop/add-to-cart.php,
    idstore/woocommerce/loop/pagination.php,
    idstore/woocommerce/loop/sale-flash.php,
    idstore/woocommerce/myaccount/form-login.php,
    idstore/woocommerce/myaccount/my-account.php,
    idstore/woocommerce/myaccount/my-address.php,
    idstore/woocommerce/myaccount/my-orders.php,
    idstore/woocommerce/order/form-tracking.php,
    idstore/woocommerce/order/tracking.php,
    idstore/woocommerce/single-product/add-to-cart/external.php,
    idstore/woocommerce/single-product/add-to-cart/simple.php,
    idstore/woocommerce/single-product/price.php,
    idstore/woocommerce/single-product/product-image.php version 3.0.2 is out of date. The core version is 3.1.0,
    idstore/woocommerce/single-product/product-thumbnails.php version 3.0.2 is out of date. The core version is 3.1.0,
    idstore/woocommerce/single-product/related.php,
    idstore/woocommerce/single-product/sale-flash.php,
    idstore/woocommerce/single-product/short-description.php,
    idstore/woocommerce/single-product/tabs/additional-information.php,
    idstore/woocommerce/single-product/tabs/description.php,
    idstore/woocommerce/single-product/tabs/tabs.php,
    idstore/woocommerce/single-product/title.php,
    idstore/woocommerce/single-product/up-sells.php,
    idstore/woocommerce/single-product-reviews.php,
    idstore/woocommerce/single-product.php

    Avatar: cleverideas
    cleverideas
    Participant
    July 7, 2017 at 14:46

    Login details in private content

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2017 at 16:34

    Hello,

    Please ignore the message about outdated files http://prntscr.com/fsujkp, it will be fixed in new theme update.
    Try to disable all of your plugins except than woocommerce, clear cache and check the site on mobile.

    Regards,
    Rose Tyler.

  • Viewing 16 results - 1 through 16 (of 16 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.