Page 2133 – 8theme.com

Forum Replies Created

Viewing 30 posts - 63,961 through 63,990 (of 68,226 total)

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Rose Tyler

Support staff

July 6, 2017 at 07:45

Hello,

Go to Theme Options > General > Show loader icon until site loading.

Regards,
Rose Tyler.

#167189 Copied In reply to: Website opening page

Rose Tyler

Support staff

July 6, 2017 at 07:41

Hello,

Sorry, but this is outside the scope of our support.
Please note we provide support only to the issues that are strictly related to our theme.

Regards,
Rose Tyler.

#167188 Copied In reply to: Travel Demo install wont work

Rose Tyler

Support staff

July 6, 2017 at 07:32

Hello,

FTP credentials are incorrect. Please check them, so I could check your translation files.

You need to upload product images with bigger dimensions http://prntscr.com/fs8e6i
This article can be useful https://docs.woocommerce.com/document/fixing-blurry-product-images/

Regards,
Rose Tyler

#167187 Copied In reply to: Translate buttons, cart en checkout

Rose Tyler

Support staff

July 5, 2017 at 15:46

Hello,

Please check menu now http://prntscr.com/fryrj9
Please check the screen options http://prntscr.com/frysam – there is all that you can add in the menu.

Regards,
Rose Tyler.

#167152 Copied In reply to: No Image in Mega Menu and how about widgets

Rose Tyler

Support staff

July 5, 2017 at 15:18

Hello,

I disabled Screets Live Chat plugin.

Regards,
Rose Tyler.

#167150 Copied In reply to: Visual Composer Banner Images missing

Rose Tyler

Support staff

July 5, 2017 at 15:03

https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade)
https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Requirements for Legenda)
https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
Theme version 3.2 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

Regards,
Rose Tyler.

#167148 Copied In reply to: Translation problems in Legenda theme

Rose Tyler

Support staff

July 5, 2017 at 15:02

Hello,

Please update WordPress, the theme, woocommerce ( https://en-gb.wordpress.org/plugins/woocommerce/advanced/ – http://prntscr.com/fplpj2 The new theme version will be compatible with the latest woocommerce version. Our developers are working on the update.) and update all required plugins https://www.8theme.com/download-plugins/.
Then install Loco Translate plugin and let me know.

Regards,
Rose Tyler.

#167147 Copied In reply to: Translation problems in Legenda theme

Rose Tyler

Support staff

July 5, 2017 at 14:35

Hello,

Please note that before uploading theme files you need delete “woocommerce” folder, which is located in wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package (to avoid problems with old files).

Regards,
Rose Tyler.

#167143 Copied In reply to: Blanco 3.6 with Woo 3.0.8

Rose Tyler

Support staff

July 5, 2017 at 14:33

Hello,

The next theme update should be in 2 weeks.

Regards,
Rose Tyler.

#167142 Copied In reply to: Blanco 3.6 with Woo 3.1.0

Rose Tyler

Support staff

July 5, 2017 at 14:30

Hello,

Connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/
https://www.8theme.com/faq/

Regards,
Rose Tyler.

#167141 Copied In reply to: Responsive Pages

Rose Tyler

Support staff

July 5, 2017 at 14:26

Hello,

You can edit images sizes in WooCommerce > Settings > Product > Display. Don’t use hard crop if you don’t want to crop images. Regenerate thumbnails after that https://wordpress.org/plugins/regenerate-thumbnails/.
These settings we use on demo http://prntscr.com/frxo4j

Regards,
Rose Tyler.

#167140 Copied In reply to: Problem with images in woocommerce

Rose Tyler

Support staff

July 5, 2017 at 14:09

Hello,

You’re welcome!

Regards,
Rose Tyler.

#167137 Copied In reply to: Remove the “sorting” product dropdown

Rose Tyler

Support staff

July 5, 2017 at 13:58

Hello,

I’ve removed this line http://prntscr.com/frx98w because jquery already included by WordPress.

Regards,
Rose Tyler.

#167132 Copied In reply to: How to activate Product Quick View from a blog page text link

Rose Tyler

Support staff

July 5, 2017 at 13:44

Hello,

Go to Edit Home page > Page Layout > http://prntscr.com/frx32v
Is your issue solved? http://prntscr.com/frx3fh

Regards,
Rose Tyler.

#167129 Copied In reply to: Footer Problem

Rose Tyler

Support staff

July 5, 2017 at 13:36

Hello,

To change logo please check the page editor in Pages section and look at “Logo image for this page” field in Page Layout box on the right side of the editor http://prntscr.com/frwzr4

Regards,
Rose Tyler.

#167128 Copied In reply to: Logo on home page can't be changed

Rose Tyler

Support staff

July 5, 2017 at 13:33

Hello,

The current version is 5.1.1 on codecanyon https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431?s_rank=1. We will update the plugin when a new version appears there.
https://www.8theme.com/download-plugins/page/2/

Regards,
Rose Tyler.

#167126 Copied In reply to: Visual Composer Plugin update

Rose Tyler

Support staff

July 5, 2017 at 10:49

Hello,

Please read this topic https://www.8theme.com/topic/woocommerce-check-out-page/
Some texts were updated in new Woocommerce files, very likely you need to update wc translations. Please read this article http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ (“Updating a .po (and .mo) file”).
Also, don’t forget to backup all the files before any update.

Regards,
Rose Tyler.

#167112 Copied In reply to: Problem with Checkout. "Billing Phone Required Field"

Rose Tyler

Support staff

July 5, 2017 at 10:31

Hello,

https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade)
https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Requirements for Legenda)
https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
Theme version 3.2 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#167111 Copied In reply to: Cannot update theme… Just fails.

Rose Tyler

Support staff

July 5, 2017 at 10:27

Hello,

We can do nothing because your code is not associated with buyer. Please contact Envato support (with your purchase code) to get the buyer.

Regards,
Rose Tyler.

#167110 Copied In reply to: API request call error. Contact your server providers and ask to update OpenSSL

Rose Tyler

Support staff

July 5, 2017 at 10:16

Hello,

Could you please provide FTP credentials?

Regards,
Rose Tyler.

#167109 Copied In reply to: 502 & 504 Errors

Rose Tyler

Support staff

July 5, 2017 at 10:08

Hello,

Thank you for the notice.
Not all of our users use https. I’ve sent your report to our developers. They will add function_exists in a new theme update.

Regards,
Rose Tyler.

#167108 Copied In reply to: Mixed content errors loading google fonts

Rose Tyler

Support staff

July 5, 2017 at 09:56

Hello,

You’re welcome!

Regards

#167107 Copied In reply to: VC Products Widget (Bestsellings) does not show bestselling products

Rose Tyler

Support staff

July 5, 2017 at 09:55

Hello,

Please describe your issue one more time.
To check any problem with translation we need your accesses to wp-admin and FTP.
The latest theme version (3.2) is compatible with woocommerce 3.0.8 v http://prntscr.com/fr2rfx https://en-gb.wordpress.org/plugins/woocommerce/advanced/ – http://prntscr.com/fplpj2

Regards,
Rose Tyler.

#167106 Copied In reply to: Translation problems in Legenda theme

Rose Tyler

Support staff

July 5, 2017 at 09:46

Hello,

Please read this topic https://www.8theme.com/topic/i-cant-install-demo-content-legenda-classic/
https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Requirements for Legenda).

Regards,
Rose Tyler.

#167105 Copied In reply to: Woocommerce out of date

Rose Tyler

Support staff

July 5, 2017 at 09:42

Hello,

You’re welcome!

Regards,
Rose Tyler.

#167103 Copied In reply to: Visual Composer not work

Rose Tyler

Support staff

July 5, 2017 at 09:41

Hello,

You’re welcome!

Regards,
Rose Tyler.

#167101 Copied In reply to: Search box and shop cart position

Rose Tyler

Support staff

July 5, 2017 at 09:35

Hello,

Sorry for the delay.
Please read this topic https://www.8theme.com/topic/change-social-icons/

Regards,
Rose Tyler.

#167100 Copied In reply to: Default Ecommerce 4

Rose Tyler

Support staff

July 5, 2017 at 09:19

Hello,

Do you have this issue with our theme or with Storefront theme too? In case, the problem appears only with our theme provide wp-admin access in Private Content.
Try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check the problem.

Regards,
Rose Tyler.

#167097 Copied In reply to: Shop/Store not working

Rose Tyler

Support staff

July 5, 2017 at 09:16

Hello,

You’re welcome!
Thanks for using our theme!

Regards,
Rose Tyler.

#167095 Copied In reply to: Lpad Child Theme styles, before parent

Rose Tyler

Support staff

July 5, 2017 at 09:16

Hello,

You’re welcome!

Regards,
Rose Tyler.

#167093 Copied In reply to: Custom widget areas – How to create?
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Viewing 63,990 results - 63,961 through 63,990 (of 68,226 total)

Viewing 30 posts - 63,961 through 63,990 (of 68,226 total)

← 1 2 3 … 2,132 2,133 2,134 … 2,273 2,274 2,275 →

Forum Replies Created

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