Return to previous page

Problem with WordPress and Classico Licence

This topic has 8 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

CarolineBoisvert

Participant

July 11, 2017 at 13:05

Hi! I have a problem with my Classico theme installation. Here’s what happened to me:

1- I bought & installed Classico yesterday, but after it was installed I realised that I had some problemes with files on my wordpress and old woocommerce outdated, lots of things were off and so I ”destroyed” my wordpress account to start anew, that’s what I was told to do.

2-After nuking my old account, I created a new account and I tried to install my Classico theme there (same site, same url, but new account on wordpress because I destroyed the old one.) And it’s like it does not grant me access no more (I open it… and white screen + no access to wp).

I would like to get access to it again, I bought it yesterday and never even got to use it and now I cant open it, and I really need help, is it possible to just sent it to me again, the theme, I really don’t know what to do and I need this theme to make my website.

Thanks for helping me.

#167601 Copied

7 Answers

Rose Tyler

Support staff

July 11, 2017 at 14:04

Hello,

Please provide wp-admin and FTP access in Private Content.

Regards,
Rose Tyler.

#167608 Copied

CarolineBoisvert

Participant

July 12, 2017 at 17:20

Hi, thanks for answering I will give you the info in private content

Please, contact administrator
for this information.

#167768 Copied Theme version: classico

Rose Tyler

Support staff

July 13, 2017 at 08:41

Hello,

Please, provide also FTP access.

Regards

#167803 Copied

CarolineBoisvert

Participant

July 13, 2017 at 13:45

I don’t have FTP.

#167841 Copied

Rose Tyler

Support staff

July 13, 2017 at 13:51

Hello,

Ask your hosting provider support to create FTP account to your site files and give us the credentials.

Regards

#167843 Copied

CarolineBoisvert

Participant

July 13, 2017 at 15:26

Thanks so much for your help, we checked some of the requirements and things were off, I did not know and as soon as the hosting tech fixed them I got finaly access to the theme! Everything seems to be going fine, thanks again ans sorry to have bothered you 😉

#167857 Copied

Rose Tyler

Support staff

July 13, 2017 at 15:29

You’re welcome!
Feel free to ask if you need any other help.

Regards

#167859 Copied
Viewing 8 results - 1 through 8 (of 8 total)

The issue related to '‘Problem with WordPress and Classico Licence’' has been successfully resolved, and the topic is now closed for further responses

Problem with WordPress and Classico Licence

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection