sometimes, the product images are not loaded completely, I’ve added a screenshot in private content. Whenever this happens, I’ve got this error message in firebug console:
TypeError: d.dp is undefined – zoom.js (Line 24, Column 262)
When I refresh the page, the image loads fine and the error is gone, but this happens over and over again. I am having this bug for many months but I noticed just now that there is this error message which might help with fixing it.
Any idea how to fix this would be really appreciated.
Please dont post any screenshots of my page in public content, thank you.
We don’t face such error on our test site and I can’t re-create the problem on your site. How can we recreate the problem on your site? What browser do you use? Did you try to disable 3-rd party plugins and check the page?
I checked and got this problem only with Royal theme, also with all other plugins disabled. I am sure that it comes from zoom.js because everytime it happens, there is this error in console:
TypeError: d.dp is undefined zoom.js (line 24, col 262)
I am sure that fixing this would solve my problem but as I am not a developer, I dont know what to do now. As said, it happens coincidentally…
Just checked with version 3.1 – the error message and the problem with half loaded images is still there :/ As said, it happens without any system – sometimes it works but sometimes not.
I’ve uploaded a video to show the bug in private content.
Just updated to version 3.3. By now, it seams that images load completely but there are still these errors:
The Type error appears only at variable products.
Please find credentials in private content.
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