Forum Replies Created

Viewing 30 posts - 63,721 through 63,750 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2017 at 08:42

    Hello,

    I’m glad that you sorted out.
    Feel free to ask if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2017 at 08:20

    Hello,

    1. You can delete Product Images/Thumbnails Width and Height in Theme Option, then go to Woocommerce > Settings > Products > Display and change Product Image settings. Use hard crop if you want to crop images. Then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/
    Read more about image size – https://docs.woocommerce.com/document/fixing-blurry-product-images/
    2. Zoom shows the real size of images, so please try to add images with the bigger dimensions.
    3. On our demo we use – http://prntscr.com/fvj41h
    4. Please see screenshot http://prntscr.com/fvj5lf
    5. Please provide screenshot.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2017 at 08:09

    Hello,

    You’re welcome! Please update WPBakery Visual Composer plugin https://www.8theme.com/download-plugins/page/2/, make sure that you activated http://prntscr.com/fvj1gc and provide link to one of your variable products.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2017 at 08:02

    Hello,

    I’m glad that you sorted out.
    Feel free to ask if you need any help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2017 at 07:55

    Hello,

    I’m glad that you sorted out.
    I close this topic.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2017 at 07:45

    Hello,

    The credentials are incorrect. Please check them.
    Do you face this problem with default theme – Storefront?
    Try to disable 3-rd party plugins and then check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 16:11

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 16:09

    Hello,

    Please try to change your code to http://prntscr.com/fv98r0
    position: absolute;
    left: 50%;
    top: 25px;
    transform: translateX(-50%);

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 16:00

    Hello,

    I’ve changed filter settings of slides https://prnt.sc/fv9456 Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 15:49

    You’re welcome! The next theme update should be in 1-2 weeks.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 15:44

    Hello,

    The wp-admin credentials are incorrect. Please check them.
    Please ignore message about outdated files. It will be fixed in a new theme update. This won’t make an effect on work of your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 15:35

    Hello,

    I’m glad that you sorted out.
    Feel free to ask if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 15:32

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 15:29

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 15:28

    Hello,

    You are right, this problem relates to some slider effect, not to theme configuration. Please provide wp-admin access in Private Content, so I could check slider settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 15:12

    Hello,

    If you install some version, without install base demo content, the demo content (products/categories/blog posts) won’t be installed, only your Theme Options will be changed according to version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 15:02

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 15:02

    Hello,

    I’ve checked your site in IE and the slider is showing https://prnt.sc/fv886p
    What browser version do you use? The problem with background image, very likely caused by some effect, so you need check slider setting because it is not related to theme and you will have with default theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 14:52

    Hello,

    The previous hook won’t work in our theme.
    You need to edit legenda/woocommerce/content-single-product.php file.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 14:36

    Hello,

    Thanks for being our customer.

    Is this plugin working fine with default theme – Storefront on your site?
    Did you try the plugin with parent theme?

    The registration on my account page is default and you can disable it http://prntscr.com/fv7vlk.

    Unfortunately, I can’t recommend any such plugin, because we didn’t test these with our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 13:55

    Hello,

    I’ve activated your parent theme. Please check products now.
    So you need check all the changes you made in the child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 13:51

    Hello,

    Ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 13:38

    Hello,

    When I try to disable 3-rd party plugins: “Sorry, you are not allowed to access this page.”
    Please try to check the problem with your parent theme and disable 3-rd party plugins.
    Do you face such problem with default theme too (Storefront)?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 13:26

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 13:13

    Hello,

    Please update theme to the latest version 4.3 https://www.8theme.com/demo/docs/idstore/#!/upgrade
    Don’t forget to create backup of your files and database before starting update process!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 13:06

    Hello,

    If you want to create multilingual site you should use either WPML plugin (paid plugin) or one of free plugins – Polylang, qTranslate. Then you’ll be able to add language switcher and create products, categories, pages for both languages.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 13:02

    Hello,

    I’ve checked your test post and published – http://prntscr.com/fv6lno http://prntscr.com/fv6lrz
    Is your problem solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 12:52

    Hello,

    We can send you previous theme version if it is needed.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 12:47

    Hello,

    Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
    If you need help with additional customization contact WP-Kraken team because it’s not included in our support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 12:32

    You’re welcome!

    Regards

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    Viewing 63,750 results - 63,721 through 63,750 (of 68,187 total)
Viewing 30 posts - 63,721 through 63,750 (of 68,187 total)
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