Forum Replies Created

Viewing 30 posts - 62,581 through 62,610 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 09:56

    Hello, @bobo_kbg,

    We are glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 09:54

    Also please read our documentation https://www.8theme.com/demo/docs/royal/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 09:53

    Hello,

    You may change logo in Theme Options > Header > Logo image and in Page Layout > Logo image for this page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 09:49

    Hello,

    Please read this topic https://www.8theme.com/topic/currency-switcher-2/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 09:43

    Hello,

    Images size for the blog posts you can adjust in Theme Options > Blog & Portfolio > Blog > Images sizes for blog. If you are using Blog elements don’t forget to set image size in element settings
    http://prntscr.com/gjp6lx in another case, it will use medium size.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 09:36

    Yes, there is no such option.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 09:35

    Hello,

    It is a bad practice to copy full css file into child theme, so it would be better inspect code on your site and write only needed code in style.css of child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 09:29

    Hello,

    Best Selling products set automatically, but you may set Featured products http://prntscr.com/gjp0p9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 09:21

    Hello,

    Is your problem solved http://prntscr.com/gjox8p ? Also update Ultimate Addons for Visual Composer to 3.16.16 version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 09:06

    Hello,

    Please check account page now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 08:51

    Hello,

    I’ve added custom class http://prntscr.com/gjokwu Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 08:40

    Hello, @Bleausard,

    It may be fixed in next theme update, but unfortunately, we do not have a ready solution now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 08:35

    Hello,

    Very likely you just need to synchronize translation files.
    Before this make sure that you placed translation files into wp-content/languages/themes folder with correct name https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for classsico theme).
    Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 08:33

    Hello,

    Sorry for the delay. Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 08:31

    Hello,

    Please rename “woocommerce” folder, which is located in wp-content/themes/legenda/ and upload woocommerce folder from the latest theme archive that you may download on ThemeForest, then replace /legenda/woocommerce/single-product/up-sells.php and /legenda/framework/theme-functions.php (I’ve sent new files on your email). If your problem will be solved, simply delete the old renamed woocommerce folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 08:20

    Hello,

    I’ve sent your request to our developers. It will be fixed in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 08:07

    Hello,

    You need to use appropriate woocommerce and theme versions http://prntscr.com/gi5s1b so please update theme to latest version
    https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 08:05

    Hello,

    Please close media query in your custom css https://prnt.sc/gjo3iq https://prnt.sc/gjo3qk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 07:59

    Hello, @JP McWaters,

    You need to use appropriate woocommerce and theme versions http://prntscr.com/gi5s1b so please update theme to latest version
    https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 07:55

    Hello,

    Yes, you may upload placeholder image, for example, https://prnt.sc/gjo0cv, as featured image for portfolio project.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 07:51

    Hello,

    Before using WooPress theme you need to be sure that your server and WordPress meets theme requirements https://www.8theme.com/demo/docs/woopress/#!/documenter_cover
    Did you install base demo content? Then please try to import the Handtools template in Theme Options->Import/Export.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 07:27

    Hello,

    Please go to Appearance > Widgets > Footer Copyright area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 07:24

    Hello,

    Very likely you just need to synchronize translation files.
    Before this make sure that you placed translation files into wp-content/languages/themes folder with correct name https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for royal theme).
    Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 07:19

    Hello,

    You’re welcome! It was our settings issue and it will be fixed in next theme update also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 16:40

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 14:59

    Hello,

    Sorry, but your question is bit unclear. Could you specify in details, please?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 14:38

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 14:38

    It was bit strange problem, we simply re-upload theme files to solve this problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 14:35

    Please try to connect to FTP with access that you provided because, as you may see on screenshot from previous message, there is not public_html folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 14:27

    Please check now.

    Regards

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    Viewing 62,610 results - 62,581 through 62,610 (of 68,221 total)
Viewing 30 posts - 62,581 through 62,610 (of 68,221 total)
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