Page 2054 – 8theme.com

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Viewing 30 posts - 61,591 through 61,620 (of 68,187 total)

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Rose Tyler

Support staff

October 13, 2017 at 14:15

Hello,

Please describe, what exactly tools do you use to test? We checked our test site via google webmaster tools and didn’t find such problems. Could you please check the same when default theme (Storefront) is activated on your site?
On your site in console, I do not see problems that relate to our theme, only Mixed content errors, that relate to Visual composer https://prnt.sc/gwxq9g

Regards

#175075 Copied In reply to: Structured data: problem with categories

Rose Tyler

Support staff

October 13, 2017 at 13:31

Please, https://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 log in with your Envato account credentials and free download latest version in Downloads section (this version is not compatible with latest woocommerce version, but if you change your current woocommerce folder in theme folder to woocommerce folder from this archive, most of your problems will be solved, if you did not make changes in other files of course). Please ignore the message about outdated files, the new theme update will be released within 1 week.
Feel free to ask if you have any other questions.

Regards

#175072 Copied In reply to: Fixed outdated templates but product page now messed-up

Rose Tyler

Support staff

October 13, 2017 at 13:04

Hello,

1. Here you may find changelog – https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050?s_rank=5
2. Visual Composer plugin is required plugin and it should be activated, this is page builder that you use to create the page content.
If you want to update Visual Composer or any other premium plugin included in our theme do this manually https://www.8theme.com/documentation/xstore/plugins/plugins-update/ using the latest archives that you can find here https://www.8theme.com/download-plugins/

All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

Regards

#175070 Copied In reply to: versions of the theme

Rose Tyler

Support staff

October 13, 2017 at 12:59

You’re welcome!
Thank you for being our customer.

Regards

#175068 Copied In reply to: Is it safe to update WooCommerce 3.2.0 using Legenda 2.8.1 ?

Rose Tyler

Support staff

October 13, 2017 at 12:58

Hello,

Please, make sure you have checked all the server requirements – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Also, try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/) and then check. Let me know result.
Could you please provide wp-admin access in Private Content?

Regards

#175067 Copied In reply to: I can not create or edit menus in Admin area

Rose Tyler

Support staff

October 13, 2017 at 12:19

Hello,

You’re welcome!
Add your custom code in Theme Options > Styling > Custom css.

Regards

#175064 Copied In reply to: red circles with sale

Rose Tyler

Support staff

October 13, 2017 at 12:18

Hello,

Please check http://prntscr.com/gwwekj
You may edit “Popup transparent” stick block http://prntscr.com/gwweys

Regards

#175063 Copied In reply to: Newsletter POP UP

Rose Tyler

Support staff

October 13, 2017 at 12:10

Hello,

Soon will be released new theme version 3.4 that will be compatible with the latest woocomerce version. Then you will be able to update all plugins and theme. Our developers say that update will be available within 3-4 days.

Regards

#175062 Copied In reply to: Is it safe to update WooCommerce 3.2.0 using Legenda 2.8.1 ?

Rose Tyler

Support staff

October 13, 2017 at 10:55

You’re welcome!

Regards

#175054 Copied In reply to: Mega Menu Picture not changing

Rose Tyler

Support staff

October 13, 2017 at 10:10

You’re welcome!

Regards

#175044 Copied In reply to: how i can change Choose an option in single product page

Rose Tyler

Support staff

October 13, 2017 at 10:09

Hello,

Done. Upload images into wp-content/plugins/et-menu-image/assets/images folder.
Image should have title like this http://prntscr.com/gwuvbm where _6796 is item ID http://prntscr.com/gwuw9z

Regards

#175043 Copied In reply to: Mega Menu Picture not changing

Rose Tyler

Support staff

October 13, 2017 at 09:28

Hello,

You see this text in quick view if product is variable, it is default text.
You may use Loco Translate plugin to change the string in English translation to what you need.

Regards

#175037 Copied In reply to: Product Variation images not changing

Rose Tyler

Support staff

October 13, 2017 at 09:01

Hello,

I see latest woocommerce plugin version on your site, but our theme, as you may see on ThemeForest in changelog, is not compatible with the latest woocommerce version http://prntscr.com/gwtzh8 Also I do not see outdated files in Woocommerce > Status, seems you tried to fix these files and something goes wrong. I would recommend you revert your changes back, if you made changes only in files of woocommerce folder in our theme, you may simply delete this folder and upload woocommerce folder from latest theme archive (find it on ThemeForest).
Also, note that we recommend making changes in the child theme https://codex.wordpress.org/Child_Themes because you’ll lose all modifications after each theme update.
Soon will be released new theme version that will be compatible with the latest woocommerce version, and after theme update, all outdated files will be fixed.

Regards

#175035 Copied In reply to: Fixed outdated templates but product page now messed-up

Rose Tyler

Support staff

October 13, 2017 at 08:45

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this situation with our theme only or even with official theme too. Let me know result.

Regards

#175033 Copied In reply to: Filter By Product Category on Product Catalog Back End

Rose Tyler

Support staff

October 13, 2017 at 08:34

Hello,

Do you use a child theme? Please try to activate parent theme, seems problem on your site caused by some changes in template files.

Regards

#175032 Copied In reply to: How to add Cart on page ?
Rose Tyler

Support staff

October 13, 2017 at 08:31
Hello,

1. I see only default cart icon. Could you please provide wp-admin access in Private Content?
2. You may use custom css code, for example:

.et-search-trigger .fa-search { background-color: transparent; color: grey; font-size: 14px; }

3.

@media only screen and (max-width: 992px){ .et-search-trigger.search-dropdown form .form-group.form-button .btn-black { padding: 12px 15px !important; } }

Regards
#175031 Copied In reply to: Icons for Royal theme
Rose Tyler

Support staff

October 13, 2017 at 08:12

Hello,

I’ve added row example with video http://prntscr.com/gwtkxb and custom code http://prntscr.com/gwtkox Please check Home page now.

Regards

#175030 Copied In reply to: Questions of Pages And Customizations

Rose Tyler

Support staff

October 13, 2017 at 08:04

Hello,

I do not see these problems on your site http://prntscr.com/gwthwp http://prntscr.com/gwthzi

Regards

#175027 Copied In reply to: Product Variation images not changing

Rose Tyler

Support staff

October 13, 2017 at 08:01

Hello, @WebVideoKs,

Please try now.

Regards

#175026 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

October 13, 2017 at 08:00

Hello,

This text relates to woocommerce plugin.
Please read this article https://techglimpse.com/customize-woocommerce-variation-attribute-menu/
We recommend you to make changes in a child theme.

Regards

#175025 Copied In reply to: how i can change Choose an option in single product page

Rose Tyler

Support staff

October 13, 2017 at 07:50

Hello,

Could you please provide link to your site and wp-admin access in Private Content?

Regards

#175024 Copied In reply to: How i can make clickable this area

Rose Tyler

Support staff

October 13, 2017 at 07:48

Hello,

Here you may find latest versions of all required plugins – https://www.8theme.com/download-plugins/ xhttp://prntscr.com/gwtc6h
As I see, you already updated woocommerce plugin to latest version, so please wait for next theme update that will be released within 1-2 days very likely after theme update the problem will be solved and the new theme version will be compatible with WC 3.2.0.

Regards

#175023 Copied In reply to: Problems with Visual Composer

Rose Tyler

Support staff

October 13, 2017 at 07:35

You’re welcome!
Thank you for being our customer.

Regards

#175022 Copied In reply to: problems with js
Rose Tyler

Support staff

October 12, 2017 at 16:04
1. Please try to add this code in Custom css:

article.post-grid .read-more { margin-top: 6px; margin-left: 10px; }

2.

.single-post .author-info { margin-bottom: 0px; margin-top: 0px; }

Regards
#174988 Copied In reply to: Show Author Name of Blog Posts?
Rose Tyler

Support staff

October 12, 2017 at 15:18

Could you please provide wp-admin access in Private Content?

Regards

#174979 Copied In reply to: Show Author Name of Blog Posts?

Rose Tyler

Support staff

October 12, 2017 at 15:01

You’re welcome!
Feel free to ask if you have any other questions.

Regards

#174972 Copied In reply to: VISUAL COMPOSER

Rose Tyler

Support staff

October 12, 2017 at 15:00

In this case, we need to check backend of your site, but I can’t log in, seems there is some redirect to page 404. Please check.

Regards

#174971 Copied In reply to: Urgent! Problem about install plugin and demo data

Rose Tyler

Support staff

October 12, 2017 at 14:34

Hello,

Unfortunately, I can’t log in. Please check.
Please, make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#174968 Copied In reply to: Urgent! Problem about install plugin and demo data

Rose Tyler

Support staff

October 12, 2017 at 14:30

Hello,

You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.
Feel free to ask if you have any other questions.

Regards

#174967 Copied In reply to: Licensing of Xstore

Rose Tyler

Support staff

October 12, 2017 at 13:57

Hello,

To change Newsletter go to Theme Options > E-Commerce > Promo Popup, there you may see shortcode [block id="4632"] where id is your static block id.
https://www.8theme.com/documentation/xstore/support/static-blocks/

Regards

#174964 Copied In reply to: Newsletter POP UP
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Viewing 61,620 results - 61,591 through 61,620 (of 68,187 total)

Viewing 30 posts - 61,591 through 61,620 (of 68,187 total)

← 1 2 3 … 2,053 2,054 2,055 … 2,271 2,272 2,273 →

Forum Replies Created

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