Forum Replies Created

Viewing 30 posts - 61,591 through 61,620 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 12:43

    Hello,

    You’re welcome! Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 12:42

    Hello,

    1. Please try to add

    function et_insert_fb_in_head() {
    	return;
    } 

    in functions.php of child theme
    and in header.php of child theme add <?php do_action( ‘add_head_attributes’ ); ?> https://prnt.sc/gy1bjv
    2. Could you explain what exactly code do you mean?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 10:56

    Hello,

    Please update theme https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade and all required plugins https://www.8theme.com/download-plugins/
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    3. Try to use Insert Footers and Headers plugin to add the code.
    4. It is not possible by default.
    5. It is default VC Image Gallery element, so the problem doesn’t relate to our theme, very likely after plugin update it will be solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 10:37

    Hello,

    Sorry for the delay.
    A new theme version will be released within 3-4 days, this version will be compatible with latest woocommerce version, so very likely the problem will be solved after update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 10:30

    Hello,

    Please check newsletter now http://prntscr.com/gxzxfk.
    Seems there was a conflict of id’s. We created a duplicate of your form and set this new form in Popup Subscribe static block.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 10:13

    Our developers already gave me a solution, please provide FTP access, because previous one is incorrect, and I will fix the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 09:42

    Hello,

    Sorry for the delay and inconvenience. I’ve checked our list of tasks, the problem is planned to be solved in 3.4 theme version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 09:30

    Hello,

    Please add this code in Theme Options > Styling > Custom css:

    .header-color-dark .menu-wrapper .menu > li.current-menu-item > a:after {
        background-color: #657891;
    }
    .header-color-dark .menu-wrapper .menu > li.current-menu-item > a {
        color: #657891;
    }
    ::selection {
        background: #B0C4DE;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 09:15

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 09:13

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 09:12

    Hello,

    Thank you for the notice, seems it is our bug. It will be fixed in next theme update that will be available soon.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 09:10

    Hello,

    Problems relate to outdated files and should be fixed after update theme to latest version, 4.9 version fully compatible with latest woocommerce version. Please update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Don’t forget to create backup of your files and database before starting update process.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 09:03

    Hello,

    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:58

    Hello,

    The theme is 100% clean.
    To solve the problem, please update theme to latest version that fully compatible with latest woocommerce version.

    Regard

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:54

    Hello,

    I am glad that you sorted out.
    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:49

    Hello,

    Please provide link to your site and wp-admin access in Private Content. I will be glad to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:48

    Hello,

    Please provide link to your site and wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:45

    Hello,

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:34

    Hello,

    It is also requested additional customization in files. Customizations are not covered under our Support Policy.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:25

    Hello,

    Please Contact your hosting provider support and ask them to increase the following PHP settings:
    – memory_limit to 128M;
    – post_max_size to 64M;
    – upload_max_filesize to 64M;
    then try to install needed version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:20

    Hello,

    Please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:18

    Hello,

    You may change logo in Theme Options > Header > Logo image and in Page Layout > Logo image for this page. If you do not want to use logo at all, you may add custom css code in Theme Options > Custom css, for example,

    .header-logo {
        opacity: 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:09

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:05

    Hello,

    On ThemeForest already available a new theme version 3.4 that fully compatible with latest woocommerce version. So you may update theme https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade and all required plugins https://www.8theme.com/download-plugins/ to solve your problem.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2017 at 08:01

    Hello,

    Sorry for the delay.
    Our developer of legenda theme said that did not face problems from your post on our test site via google webmaster tool, so I asked you checked with the default theme. If the same problem persists not only with our theme but with default theme too, it means that the problem does not depend on theme functionality. We will be able to help you only with issues related strictly to our theme or plugins that come bundled with our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2017 at 16:30

    I can’t check your Home page, because of http://prntscr.com/gwzxi7
    By the way, you need to update theme https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2017 at 16:24

    On ThemeForest you may see theme version 1.1, on your site current theme version is 1.0, so please update theme, also here latest plugin versions – http://prntscr.com/gwzu6z
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2017 at 16:14

    Hello,

    The wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2017 at 15:48

    Also, please update theme to 3.3 version https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2017 at 15:46

    Hello,

    Please see screenshot http://prntscr.com/gwzazf

    Regards

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    Viewing 61,620 results - 61,591 through 61,620 (of 68,227 total)
Viewing 30 posts - 61,591 through 61,620 (of 68,227 total)
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