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Urgent! Problem about install plugin and demo data

This topic has 11 replies, 3 voices, and was last updated 6 years, 6 months ago ago by Olga Barlow

baiiyoke3

Participant

October 12, 2017 at 14:29

Hello,

When I installed Massive Addons for Visual plugin (Include your Theme), I can’t to add new anything such as Post, Page, Product… and more.

If I un installed Massive Addons I can add new.

Please help me to fix?

Thanks

Please, contact administrator
for this information.

#174966 Copied Theme version: 4.8 WooCommerce version: 3.2.0

10 Answers

Rose Tyler

Support staff

October 12, 2017 at 14:34

Hello,

Unfortunately, I can’t log in. Please check.
Please, make sure you have checked all the server requirements before the installation http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

Regards

#174968 Copied

baiiyoke3

Participant

October 12, 2017 at 14:45

Please see my data

Please, contact administrator
for this information.

#174969 Copied

Rose Tyler

Support staff

October 12, 2017 at 15:00

In this case, we need to check backend of your site, but I can’t log in, seems there is some redirect to page 404. Please check.

Regards

#174971 Copied

baiiyoke3

Participant

October 12, 2017 at 15:04

Please try again

Please, contact administrator
for this information.

#174974 Copied

baiiyoke3

Participant

October 12, 2017 at 15:28

Hello,

I

Please, contact administrator
for this information.

#174982 Copied

Olga Barlow

Support staff

October 12, 2017 at 15:34

Hello,

No, we still can’t login because we are redirected to the main site http://prntscr.com/gwjdix
Go to WooCommerce > Status > Tools tab > Press install WC pages. Then My account page will be installed and maybe we’ll be able to login via my account page.

About your problem. We faced the users with similar problem, follow the link to find the plugin author response https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143

Unfortunately, we did not get any other answer from plugin author what could be the reason of such issue, so try to do what he suggested. Also, check the server error logs, do you have any errors there?

Regards

#174983 Copied

baiiyoke3

Participant

October 12, 2017 at 16:28

I knew about this my problem,
Because PHP version is 5.3.18
When I test move my site to new host as PHP Version: 5.6.30 — > It’s Work, I can add post, page, product and more

But I have a problem about the new site is showing a “You have reached activation number limit.” how do I fix this?
Thank
Baiiyoke

#174990 Copied

Olga Barlow

Support staff

October 12, 2017 at 17:53

Hello,

Try now, please.

Regards

#174999 Copied

baiiyoke3

Participant

October 13, 2017 at 04:38

Hello,

Now I want to install demo to subdomain : http://www.mydomain.com/sub
If my site is successfully, and When I move to main domain > http://www.mydomain.com, Will I have to Activate again?

Thanks
Baiiyoke

#175017 Copied

Olga Barlow

Support staff

October 13, 2017 at 10:37

Hello,

After transfer, you will need to deactivate theme and activate again. Because in another case you will get problems with autoupdate option.

Regards

#175051 Copied
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