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Problems with js - by atdavie - on WordPress WooCommerce support

This topic has 15 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

atdavie

Participant

October 12, 2017 at 08:45

I have a problem with your theme. I am getting told many different reasons by my developers, so I really don’t know what to do here.

They are telling me VC is causing a conflict, but we have updated VC and WordPress files, and still problem exists.

I have paid and renewed my support with you so you can help, because I am at my wits end here.

The client has their website live, but we are updating it. So it is temporarily on a sub-domain where we are trying to make the client edit requests. Once this demo site is completely fixed, it will be swapped out onto the live domain for the company.

So I will give you all the logins you require to get this task done, ok!

The issue I have is this.

We want to make the home page slider a different function to what it is now.

Currently when you hover over the top big slider, the image zooms in. But the client does not want that. What they want is when we hover over the big top slider image, a NEW image appears – and people can click on that NEW image and it will take them to another page.

My developers are telling me this can’t be done due a site error in JS. It is a conflict and they believe it is a conflict with VC.

Please help as you are my last resort to resolve this issue.

Please, contact administrator
for this information.

#174898 Copied Theme version: Royal 3.1 with child WooCommerce version: Latest

14 Answers

atdavie

Participant

October 12, 2017 at 08:48

My developer just said to me:

There’s no slider. It is just 5 images. When I trying to edit using the visual editor VC, we can not make edits due to the presence of a js error.

#174899 Copied

Rose Tyler

Support staff

October 12, 2017 at 10:08

Hello,

Wp-admin credentials are incorrect. Please check them and provide correct one.
Also, I see this error in console of your site http://prntscr.com/gwf35m, if you do not use Chat plugin please disable it.

Regards

#174920 Copied

atdavie

Participant

October 12, 2017 at 11:37

hello there

I have deactivated that plugin you said, We don’t need that at the moment.

thanks

Please, contact administrator
for this information.

#174942 Copied

Rose Tyler

Support staff

October 12, 2017 at 12:32

As I see you updated WooCommerce to the latest version but current theme version is not compatible with WC 3.2.0, a new theme update will be released within 2-3 days, so don’t forget to update theme.

(Please follow instructions and update theme via FTP
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk)

When I disabled all 3rd-party plugins, VC page editor got working without any errors in console https://prnt.sc/gwgqok Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.
Sorry, but we don’t provide support for 3rd-party plugins.
I do not see slider on your page the first row of the page contains images, as you may see on previous screenshot. If you want to show slider on home page, simply create one https://www.themepunch.com/revslider-doc/slider-revolution-documentation/ and set on page using VC element http://prntscr.com/gwgtjb.

Regards

#174947 Copied

atdavie

Participant

October 12, 2017 at 13:04

Are you saying there IS an error with the plugins when they are turned on?

and you say woocommerce is NOT compatible, but it appears to be working for us.
So we will do the update in 2-3 days when you get your update done. But in the meantime is it working ok?

#174952 Copied

Rose Tyler

Support staff

October 12, 2017 at 13:25

One of your 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) creates the problem. Please, try to disable all 3-rd party plugins and then check.

You are right it works, but in admin panel, you may see http://prntscr.com/gwhj60, to solve this simply update the theme when the new update will be available.

Regards

#174956 Copied

atdavie

Participant

October 12, 2017 at 13:33

Yes I know what a plugin is. My question is if you found an error when the plugins were turned on? or no problem? I know you said there was a problem when the plugins were turned off, but I wondered whether you found the error when the plugins were turned on?

re: updates – yes that is fine. As long as it is working I’m not worried about that.

thanks

#174958 Copied

Rose Tyler

Support staff

October 12, 2017 at 13:37

When I checked your Home page content at first there was no content displayed and it couldn’t be edited, so I tried to disable plugins, after that the problem was solved.

You’re welcome!

Regards

#174960 Copied

atdavie

Participant

October 12, 2017 at 22:12

Yep ok, that’s what I thought.

Why my developer couldn’t tell me that, when I asked him over and over to disable the plugins to find the cause, is beyond me.

Anyway, it appears we are making progress now.

thank you 🙂

#175007 Copied

Rose Tyler

Support staff

October 13, 2017 at 07:35

You’re welcome!
Thank you for being our customer.

Regards

#175022 Copied

atdavie

Participant

October 28, 2017 at 12:55

Hi I’m having problem again with the website.

please see below logins to help fix the problem with visual composer again.

Please, contact administrator
for this information.

#176298 Copied Theme version: 3.1 WooCommerce version: 2.1.2

Rose Tyler

Support staff

October 30, 2017 at 08:44

Hello,

Please provide correct wp-admin access in Private Content.

Regards

#176335 Copied

atdavie

Participant

October 30, 2017 at 22:32

thank you

My developer is trying to get this to work – with no success and this is urgent!

Please, contact administrator
for this information.

#176426 Copied

Rose Tyler

Support staff

October 31, 2017 at 08:39

Hello,

Sorry but I do not see problem http://prntscr.com/h48ehm Please explain it in details.
Also, you need update WPBakery Visual Composer and Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/ (To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/.)

Regards

#176437 Copied
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