Forum Replies Created

Viewing 30 posts - 57,331 through 57,360 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 09:07

    Hello,

    You can disable the fixed header in Theme Options > General > Header Settings.
    Or add this code in Theme Options > Styling > Custom css:

    .fixed-header {
        display: none;
    }

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 09:04

    Hello,

    Please change the color – http://prntscr.com/ipzjyh

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 09:03

    Hello,

    Done. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:57

    Hello,

    Have you sorted out http://prntscr.com/ipzh71 ? Is there anything else I can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:55

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:54

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:54

    Hello,

    Theme Options > General > Header Settings > Enable Sign In link, Theme Options > E-commerce > Promo Popup.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:52

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:48

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Could you please provide temporary wp-admin access in Private Content so we can take a closer look?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:45

    Hello,

    You may use this custom css code:

    .sidebar-position-right >  .row .content, .sidebar-position-right > .row .content {
        -webkit-box-ordinal-group: 3;
        -webkit-order: 2;
        -ms-flex-order: 2;
        order: 2;
        width: 100%;
    }
    .sidebar-position-right >  .row .sidebar, .sidebar-position-left > .row .sidebar {
        -webkit-box-ordinal-group: 2;
        -webkit-order: 1;
        -ms-flex-order: 1;
        order: 1;
        margin-top: 0;
    }
    .sidebar-position-right > .row, .sidebar-position-left > .row {
        display: -webkit-box;
        display: -webkit-flex;
        display: -ms-flexbox;
        display: flex;
        -webkit-flex-wrap: wrap;
        -ms-flex-wrap: wrap;
        flex-wrap: wrap;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:43

    Hello,

    Do you use default VC element or GMAPS for VC? The last one has API key field http://prntscr.com/czidd2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:42

    Hello,

    Please provide your purchase code in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:40

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:38

    Hello,

    Please try to activate xstore now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:36

    4. Unfortunately, we can’t connect to FTP.
    We’ve sent woo.php file to your registration email, you need to replace the file in xstore/framework folder.
    5. Please add this code in custom css:

    .content-product .product-content-image {
        min-width: 1px;
        width: auto;
        max-height: 117px;
    }

    Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:29

    Hello @tonimeisel,

    You’re welcome!
    Simply translate required strings via Loco Translate –
    https://prnt.sc/ipz6ej > http://prntscr.com/ipz6rx

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:23
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:21

    Hello,

    Could you please provide temporary wp-admin access in Private Content so we can take a closer look?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 08:11

    Hello,

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 15:10

    Great. You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 15:10

    To solve the problem you need to change any option and save Theme Options settings and repeat these steps.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 14:52

    Hello,

    There is only “Sidebar position for mobile” option (Theme Options > E-commerce) for Products Page Layout (Shop, categories pages). But I’ve sent your request to our developers, maybe such option will be added for other pages also. Follow our changelog.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 14:39

    If you use the child theme you need to create dynamic.css file via FTP > http://prntscr.com/iowdld
    If you do not use the child theme, you can download it here https://www.8theme.com/download-plugins/ and upload it to /wp-content/themes/ folder of your server (WordPress child theme is a theme that inherits the functionality of the parent theme. With child theme you can make modification or add additional functionality to parent theme. A child theme is the safest and easiest way to modify an existing theme, whether you want to make a few tiny changes or extensive changes.)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 14:33

    1. Delete this css code http://prntscr.com/iow6sm from Theme Options > Styling > Custom css
    2. Delete this code from Custom css http://prntscr.com/iowa9t
    if you need to enable fixed header go to Theme Options > General > Header Settings > Fixed header type > Fixed.
    3. Update all required plugins to latest versions https://www.8theme.com/documentation/xstore/plugins/plugins-update/ if the problem won’t be solved, try to disable all 3-rd party plugins and then check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 14:12

    Hello,

    1. Backup files and database
    2. Update theme (delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files)
    3. Update plugins
    4. Create an empty dynamic.css file in woopress-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in woopress-child/functions.php file. Then go to Theme Options and re-save them

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 14:09

    Hello,

    I do not see the problem with breadcrumbs text color. Please clear cache and check one more time, if this won’t help, please describe the problem in more details.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 14:03

    9. Give 777 root on really-simple-captcha folder (wp-content/themes/royal/framework/inc) and for all files and folders in it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 13:58

    Hello,

    We do not have specific coupons functionality in our theme, so I would recommend you to contact woocommerce plugin support about this.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 13:55

    Hello,

    .header-type-3 .cart-summ {
        margin-top: 3px;
    }
    .top-links .logout-link::before, .top-links .my-account-link::before, .top-links .login-link::before, .top-bar .wishlist-link span{
        display:none;
    }
    .top-links .logout-link a, .top-links .my-account-link a, .top-links .login-link a{
        font-size:0 !important;
        color: transparent;
    }
    .top-links .logout-link a:hover, .top-links .my-account-link a:hover, .top-links .login-link a:hover{
        color: transparent;
    }
    .top-links .logout-link a:before, .top-links .my-account-link a:before, .top-links .login-link a:before{
        font-size: 14px;
        line-height: 10px;
        font-family: "arrows";
        margin-right: 8px;
        color: #8e8e8e;
        position: relative;
        top: 1px;
    }
    .top-links .logout-link a:before, .top-links .login-link a:before {
         content: "\e61c";
    }
    .top-links .my-account-link a:before {
        content: "\e61b";
    }
    .my-account-link:hover .submenu-dropdown {
        right: 10px;
    }
    .my-account-link:hover .submenu-dropdown:after {
        left: 35px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 13:44

    Hello,

    This is wp-admin access, but we need FTP access (FTP hostname, FTP username, FTP password). Ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Regards

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    Viewing 57,360 results - 57,331 through 57,360 (of 68,223 total)
Viewing 30 posts - 57,331 through 57,360 (of 68,223 total)
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