Please wait to realize a new theme version (3.7). If after the parent theme update the problem won’t be solved, you just need to compare 2 files and add the missing code to your child theme file (WooCommerce > System Status > scroll to the end of the page).
Don’t forget to create backup of your files and database before starting update process!
Feel free to ask if you have any other questions.
Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
If you need help with additional customization contact WP-Kraken team.
Regards
Rose Tyler
Support staff
March 12, 2018 at 10:52
http://prntscr.com/iq0y9t
I use Chrome browser. To access the DevTools, open a web page or web app in Google Chrome. Either:
-Select the Chrome menu Chrome Menu at the top-right of your browser window, then select Tools > Developer Tools.
-Right-click on any page element and select Inspect Element.
The DevTools window will open at the bottom of your Chrome browser.
Regards
Rose Tyler
Support staff
March 12, 2018 at 10:40
Please try to re-upload VC plugin files via FTP.
Let me know result.
Regards
Rose Tyler
Support staff
March 12, 2018 at 10:34
First of all, please increase the memory limit do at least 128M (256M is recommended).
Then, please make sure that your server is not using mod_security or FastCGI handler for PHP. If it is, you need to contact with your hosting provide and ask to increase the maximum body length value.
Please let us know if you have any other questions.
You need to edit the static block using VC > add one more row > add required content.
Regards
Rose Tyler
Support staff
March 12, 2018 at 10:14
Hello,
Contact WC plugin support to solve this situation, our theme does not affect it.
Regards
Rose Tyler
Support staff
March 12, 2018 at 10:07
Hello @jmann909
You can add content in one of Footer Copyrights areas and use custom css code to center it.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
March 12, 2018 at 10:02
Hello,
Simply edit the description content using VC.
Regards
Rose Tyler
Support staff
March 12, 2018 at 10:01
Hello,
We are glad that the problem was solved.
Regards
Rose Tyler
Support staff
March 12, 2018 at 09:59
Hello,
I hope you are well today and thank you for your question.
Please provide temporary wp-admin access in Private Content and we will help you to fix this.
You can edit header structure file depending on header type that you use, in your case, it is xstore/headers/advanced.php. Do all the changes in child theme files.
Regards
Rose Tyler
Support staff
March 12, 2018 at 09:48
Hello,
Please explain the problem in more details.
Regards
Rose Tyler
Support staff
March 12, 2018 at 09:45
Hello,
These changes are related to WooCommerce plugin 3.3.3 update. Before 3.3 version WooCommerce had options for every type of image – single product, catalog and gallery image. In version 3.3 WC developers changed options and moved them to the customizer. In version 3.3.3 they removed image settings at all even from customizer.
We keep the previous version of their settings http://prntscr.com/ik093w But 8theme product widgets and gallery images use WP thumbnails size (Settings > Media) because WC customizer does not have the individual settings for this because of 3.3 update. So, if you don’t want to crop thumbnails images disable crop in WP settings and regenerate thumbnails.
Great. Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
March 12, 2018 at 09:40
You’re welcome!
If you love WooPress and have something nice to say don’t hesitate to tell about this!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Have a nice day too.
Regards
Rose Tyler
Support staff
March 12, 2018 at 09:39
Hello,
Could you please provide temporary wp-admin access in Private Content so we can take a closer look?
Regards
Rose Tyler
Support staff
March 12, 2018 at 09:37
Hello,
Could you please provide temporary wp-admin access in Private Content so we can take a closer look?
Regards
Rose Tyler
Support staff
March 12, 2018 at 09:30
Hello,
It would be hugely helpful to us if you are able to indicate all problems in details. Simply stating something ‘many things are wrong’ isn’t helpful, and tells us nothing. PLEASE, be as specific as possible.
Thanks in advance.
Regards
Rose Tyler
Support staff
March 12, 2018 at 09:26
Hello,
Unfortunately, there is no option to change the order.
Feel free to ask if you have any other questions.
