Forum Replies Created

Viewing 30 posts - 57,241 through 57,270 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 15:43

    Hello,

    If you use latest theme version and all your plugins are up-to-date + you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ Theme Options should work fine. Yes, your problems can be caused by the cache, try to clear all cache and temporary disable it at all.
    Also, your custom css code needs to be added in Theme Options > Styling > Custom css or in style.css file of child theme (do not edit style.css file of parent theme).
    To explore your problems more deeply, we need to check your site, so contact us once you move your site to live server and we’ll help you in no time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 15:32

    Hello,

    Please update WPBakery Page Builder and Massive Addons for WPBakery Page Builder plugins to latest versions – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 14:34

    Hello,

    You can remove default open graph code in the theme file wp-content/themes/legenda/framework/theme-functions.php https://prnt.sc/iq41xl
    Make changes via child theme https://codex.wordpress.org/Child_Themes

    In next theme update, these outdated files will be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 14:28

    Hello,

    Sorry but our theme inherit WC functionality, so we can do nothing in this case. You need to wait for the reply from the plugin author.
    Let us know if you need any other assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 14:20

    Hello,

    1. Copy content-single-product.php file from legenda/woocommerce folder to legenda-child/woocommerce folder and edit the file – http://prntscr.com/iq3scy http://prntscr.com/iq3sih
    2. Please use this code:

    .single-product-page .product-info .price, .single-product-page .product-info .short-description {
        float:  none;
        text-align:  center;
        display:  block;
    }
    .single-product-page .product-info .short-description h6 {
        text-align:  center !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 14:15

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 14:01

    Hello,

    To disable the sidebar on the page, go to edit cart page > Page Layout > Sidebar Position > Without.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 13:48

    You can use such screenshot maker as Lightshot and provide links of screenshots.
    Or use this form – https://www.8theme.com/contact-us/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 13:34

    Hello,

    1. This is the effect of your custom css https://prnt.sc/iq34kr
    2. This carousel is a default VC element (our theme does not affect it). You can use some another element.
    3. Remove or edit this custom css – https://prnt.sc/iq34p0
    4-5. Could you please provide temporary wp-admin access in Private Content so we can take a closer look?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 13:18

    Hello,

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 13:17

    Hello,

    First of all, Customize > Woocommerce > Product Catalog > Products per row.
    We would recommend to use graphics editor and prepare product images (make them the same size) before uploading it to your media gallery, then your grid will look much better.
    For now, try to add this custom css code in Theme Options > Styling > Custom css:

    .content-product .product-content-image {
        min-width: 1px;
        width: auto;
        max-height: 195px;
    }
    .content-product .product-title {
        min-height: 70px;
        line-height: 1.3rem;
    }

    Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 13:02

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 12:59

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:57

    Hello,

    Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope.
    If you provide wp-admin and FTP access in Private Content we will check what can to done to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:52

    Hello,

    Please provide link to page with the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:50

    You need to sort out what plugins are used to create these fields on the checkout page and then translate required strings – Loco Translate > Plugins (our theme does not affect it).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:44

    Hello,

    Code of this shortcode was removed from our theme because VC plugin added own element http://prntscr.com/iq1mj0. I would recommend you to use the new element. In case, you have a lot of products and this is difficult to edit the content of them, we can help you with the shortcode. You need to have a child theme https://www.8theme.com/demo/docs/woopress/#!/3_child_theme and provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:29

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Please provide some screenshots for better understanding. You can use such screenshot maker as Lightshot and provide links of screenshots.
    Could you please provide temporary wp-admin access in Private Content so we can take a closer look?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:27

    Hello,

    Please use this custom css code:

    .et-mobile-menu li > a:hover {
        color: #9fbe42;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:21

    Hello,

    Please wait to realize a new theme version (3.7). If after the parent theme update the problem won’t be solved, you just need to compare 2 files and add the missing code to your child theme file (WooCommerce > System Status > scroll to the end of the page).
    Don’t forget to create backup of your files and database before starting update process!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:11

    Hello,

    Looks like all is fine – http://prntscr.com/iq17cg
    Please provide link to page with the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:08

    Hello,

    Please explain your question in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:05
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 11:00

    Hello,

    Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
    If you need help with additional customization contact WP-Kraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 10:52

    http://prntscr.com/iq0y9t
    I use Chrome browser. To access the DevTools, open a web page or web app in Google Chrome. Either:
    -Select the Chrome menu Chrome Menu at the top-right of your browser window, then select Tools > Developer Tools.
    -Right-click on any page element and select Inspect Element.
    The DevTools window will open at the bottom of your Chrome browser.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 10:40

    Please try to re-upload VC plugin files via FTP.
    Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 10:34

    First of all, please increase the memory limit do at least 128M (256M is recommended).
    Then, please make sure that your server is not using mod_security or FastCGI handler for PHP. If it is, you need to contact with your hosting provide and ask to increase the maximum body length value.
    Please let us know if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 10:29

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 10:28

    Hello,

    Please read our documentation https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/
    also, check Theme options > General > HEader setting.
    You can edit header structure file (xstore/headers/ folder) depending on header type that you use. I would recommend using a child theme to make such changes https://www.8theme.com/documentation/docs/child-theme/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 10:24

    Hello,

    Dashboard > Products > Screen Options.

    Regards

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    Viewing 57,270 results - 57,241 through 57,270 (of 68,187 total)
Viewing 30 posts - 57,241 through 57,270 (of 68,187 total)
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