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Viewing 30 posts - 54,061 through 54,090 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 07:43

    Hello,

    Please provide us with your site URL and temporary wp-admin access in Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 15:33

    Please see screenshot – https://prnt.sc/k1n254

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 15:21

    Hello,

    Wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 15:18

    If you use latest versions of xstore and WC plugin and get the message about outdated files, you need to compare files of your child theme and files of the parent theme. You can use, for example, https://text-compare.com/ to compare files.
    If you provide us with temporary wp-admin access we will be able to say which exactly files need to be changed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 15:14

    Hello,

    1. Please try to add code from this article in functions.php file of child theme http://www.laplacef.com/2014/05/24/how-to-defer-parsing-javascript-in-wordpress/ to fix Defer parsing of JavaScript.
    2. Please read these articles https://www.mvestormedia.com/blog/leverage-browser-caching-w3-total-cache/ https://technumero.com/how-to-leverage-browser-caching-wordpress/
    + https://technumero.com/minify-javascript-and-css/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 14:50

    Hello,

    As I can see, the code should be changed inside the plugin http://prntscr.com/k1meij
    maybe it will work great without additional changes in theme.
    To check if some changes are required from our side, you need to check if the code that was provided by the plugin works in the way you expected.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 14:20

    Dear @Luz Maxwell,

    We are theme support, so we can’t help you with editing files of the 3rd part plugin, sorry.
    As I said before, we can try to help you only in case if something works fine with Storefront and doesn’t work with XStore.
    If you do not want to edit files of the plugin by yourself, I would recommend you to contact the plugin support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 14:08

    Hello,

    Please try this code:

    @media only screen and (max-width: 1200px) and (min-width: 1010px){ 
    .header .container {
       width: 100%; 
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 13:31

    You’re welcome.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 13:10

    Do you have this problem also?
    I do not see add to cart button http://prntscr.com/k1l0hn What page should I visit to be able to see the problem?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 12:54

    Hello,

    We’ve sent Legenda 3.8.1 version to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 12:39

    Hello,

    Do you use latest theme version? What version of WC do you use? Have you tried to disable all 3rd-party plugins?
    Please provide me link to single product page where the problem can be found and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 12:34

    This works in such way to guaranty correct functionality of shortcodes in Short descriptions area. If you do not plane to use shortcodes here, please copy content-product.php and content-product-slider.php from xstore/woocommerce folder to child theme (create there empty woocoomerce folder) and change do_shortcode(get_the_excerpt()) to get_the_excerpt() https://prnt.sc/k1kc14 and https://prnt.sc/k1kcwq > https://prnt.sc/k1kcdv
    or you can use <br> in the content of the description.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 12:19

    You’re welcome!
    Please kindly open up new topics for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 12:04

    Hello,

    You need to compare 2 files and add the missing code to your child theme file.
    Names of required files you can find in Woocommerce > Status > Templates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 11:01

    You can use this custom css code:

    @media (max-width: 480px) {
    .products-grid .product {
        width:  50% !important;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 10:27

    Hello,

    Please provide me link to the page where you have 1 product per row on mobile.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 10:21

    Hello,

    We are able to help you only with issues related strictly to our theme, so you need to check how this works with Storefront (default WC theme).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 09:40

    Hello,

    You’re welcome.

    .et-mobile-menu li.over > a {
        color: #e42871;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 09:33

    Hello,

    1.

    @media (max-width: 480px) {
    .products-grid.product-count-4 .product:nth-child(n) {
        width: 50%;
    }
    }

    2. Please describe the desired result in more details.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 09:26

    You’re welcome.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 09:25

    Hello,

    Please add this code in Theme Options > Custom css:

    .footer-top .widget-title:after {
        display:  none;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 09:10

    Hello,

    We will update the plugin on the Downloads page within this week.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 09:05

    Hello,

    We have 3 types of buttons – light (for example http://prntscr.com/hdcwhy), dark (for example http://prntscr.com/hdcwxi), active (for example http://prntscr.com/hdcx3r).
    Please try to change settings in Theme Options > Styling -> Content > Customize buttons. If this won’t help, provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 09:01

    Hello,

    Thanks for the topic.
    Please add this code in Theme Options > Styling > Custom css, as a temporary solution:

    .fixed-header .menu-wrapper .menu>li.current-menu-item>a {
        color: white;
    }

    the problem will be fixed in next theme update and you will be able to delete the code.

    Body font color works fine. Please clear cache and check one more time. Also, you can use such screenshot maker as Lightshot to provide screenshot of the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:47

    Thanks for the reply.
    Please provide FTP access (FTP hostname, FTP username, FTP password) also.
    Also, in the console, we can see an error that relates to WP Live Chat Support plugin. Please temporarily disable the plugin, clear cache and check if speed of site changed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:43

    Hello,

    Sorry for the inconvenience. Our content manager is on vacation. New versions of plugins will be uploaded on the Downloads page within this week.
    Provide us with temporary wp-admin and FTP access and we will update plugins on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:41

    Hello,

    Wp-admin credentials are incorrect. Please check them.
    Also, you can use such screenshot maker as Lightshot.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:35
    .single-product .product-information .stock.in-stock {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:31

    Hello,

    Thanks for the topic.
    Please, provide us with link to the page that doesn’t work and temporary wp-admin access so we can take a closer look.

    Regards

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    Viewing 54,090 results - 54,061 through 54,090 (of 68,227 total)
Viewing 30 posts - 54,061 through 54,090 (of 68,227 total)
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