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Problem with update - by Doggys Market - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

Doggys Market

Participant

June 23, 2018 at 06:07

hello good morning, I just updated the theme to its latest version, but my page does not work, I’m blank (WSOD) I would like to know how to fix it and uninstall the add-ons, but the problem is the theta. I am attentive to your answers, thanks.

#195430 Copied Theme version: 4.27

6 Answers

Rose Tyler

Support staff

June 25, 2018 at 06:47

Hello,

Sorry for the delay due to the weekends.
I do not see the problem on your site. Is it solved?
If you face the white screen or similar problem, try to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what needs to be fixed. Also, do not forget to disable 3rd-party plugins in Dashboard > Plugins to be sure that problem relates to our theme.

Regards

#195463 Copied

Doggys Market

Participant

June 27, 2018 at 20:53

Hello I have not been able to solve it, I went back to the previous version that I can no longer stay on the web page, every time I try to update the blank screen appears, uninstall the pluggins and it still does not work, change the theme and perfect charge then I’m sure it’s a problem with the theme, I’m very attentive to your comments thank you very much.

#195669 Copied Theme version: 4.28

Doggys Market

Participant

June 27, 2018 at 20:57

Another thing that I would like to know is to help me with the link to update the WPBakery page, Thank you very much.

Please, contact administrator
for this information.

#195670 Copied

Rose Tyler

Support staff

June 29, 2018 at 07:25

Hello,

We can help you with the theme update. Please create a full backup of your files and DB then provide us with temporary wp-admin and FTP access.
If you made changes in template files, move them to child theme to prevent losing.
We’ve sent the latest version of WPBakery plugin to your registration email.

Regards

#195709 Copied

Doggys Market

Participant

June 29, 2018 at 17:24

hello good morning, thank you very much for your help, I sent the information requested in the private content section, thank you very much.

Please, contact administrator
for this information.

#195781 Copied

Rose Tyler

Support staff

July 2, 2018 at 07:53

Hello,

Thanks for the reply. Unfortunately, we can’t connect http://prntscr.com/k1h5cc Please check FTP access.

Regards

#195816 Copied
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