Forum Replies Created

Viewing 30 posts - 53,521 through 53,550 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 12:05

    Hello,

    Please delete this code from Theme Options > Styling > Custom css:

    .onsale,.product-images .sale-value {
        background:#00acc1;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 10:59

    Hello,

    Changes were done in woopress/framework/inc/really-simple-captcha/really-simple-captcha.php
    https://prnt.sc/kafawd
    In result of fixing the problem, old files will be deleted from the tmp folder and you won’t face previous PHP Warnings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 09:59

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 09:23

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 08:59

    Hello,

    You can edit content-single-product.php file (legenda/woocommerce folder) via child theme (copy the file from parent theme into the same folder in your child theme) and change position of this string https://prnt.sc/kb6ho0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 08:28

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 08:10

    Hello,

    Please describe the desired result in more details.
    Search view you can change in Theme Options > Header Settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 07:38

    Hello,

    Please provide some screenshots for better understanding the desired result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 07:34

    Hello,

    You need to use MailChimp plugin. The Newsletter means Promo Popup. Go to Theme Options > Promo Popup settings. Read more in our documentation – https://www.8theme.com/demo/docs/woopress/#!/1_newsletters
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 07:30

    Hello,

    Please read about promo popup in our documentation https://www.8theme.com/demo/docs/woopress/#1_newsletters
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 07:26

    Hello,

    1. I do not see this custom css code http://prntscr.com/kb5g4m on your site. Where did you add it?
    If I add the code via console it works in this way – http://prntscr.com/kb5g9j
    2. I am not sure how it looked before, but now – http://prntscr.com/kb5gnp Is it ok?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 07:10

    Hello @Refu,

    To activate the theme on new site, you need to deactivate it on old site (via Theme Options https://prnt.sc/kb5bcy).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2018 at 07:07

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 16:00

    Hello,

    As a rule, such problem occurs with windows hosting.
    In your case, I would recommend you to install the theme via Dashboard https://www.8theme.com/documentation/docs/theme-installation/ or contact your hosting provider.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 13:59

    Thanks for the reply. Please let me know which slider and where exactly should be exported/imported to recreate the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 13:44

    Hello,

    1,2. It relates to woocommerce http://prntscr.com/katx7p
    3. Because you did not make any changes, there is no what to save. Translate something, then “Save” button will be active.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 12:58

    Hello,

    Please provide the screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 12:43

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 12:06

    Do you use the latest version of Slider plugin?
    Please provide us with temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 08:21

    Hello,

    1.2. Please delete .top-bar class here http://prntscr.com/kapbzm
    and use this custom css code:

    .top-bar {
        border-color: red !important;
    }

    2. I do not see the problem http://prntscr.com/kapdn2 http://prntscr.com/kapdyi Is it solved?
    3. Please see screenshots from our demo http://prntscr.com/kapet6 http://prntscr.com/kapex4
    E-mail: <span class="top-bar-color">Support@xstore.com</span>
    Phone: <span class="top-bar-color">+48 735 52 728 78</span>
    http://prntscr.com/kapf9w
    + Theme Options > General > Header Settings > Sign In link position > Top bar right.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 07:58

    Hello,

    If this error occurs, it seems like the zip file is corrupted. Please make sure that you can open it normaly on your PC and if not, please export again.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 07:54

    Hello,

    Please change the previous code to:

    .product-category .mask-container .block-mask .mask-content, .post-images .blog-mask .mask-content {
        position:  absolute;
        width: 95%;
        height: 100%;
        left: 10%;
    }
    .product-category .mask-container .block-mask .mask-content a, .post-images .blog-mask .mask-content a {
        width: 100%;
        height: 100%;
    }
    .product-category .mask-container .block-mask .mask-content a i, .product-category .mask-container .block-mask .mask-content a:after, .post-images .blog-mask .mask-content a i, .post-images .blog-mask .mask-content a:after {
        display:  none;
    }
    .product-category .mask-container .block-mask .mask-content a, .product-category .mask-container .block-mask .mask-content a:hover, .post-images .blog-mask .mask-content a, .post-images .blog-mask .mask-content a:hover {
        background-color:  transparent;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 07:45

    The previous code does not make any effect on the content of your footer.
    Please add this code also:

    .main-footer iframe#tfcwidget {
        min-height: 240px;
    }

    then clear cache and let me know if it what you are looking for.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 07:30

    Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 07:29

    Hello,

    Unfortunately, I can’t check your site http://prntscr.com/kaovh0
    Do you have any errors in browser console?
    Please try to re-upload files of the plugin via FTP https://www.8theme.com/download-plugins/
    Also, temporarily disable all the third-party plugins that do not come bundled with our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 07:24

    Hello @essejyanti,

    Your site under maintenance mode, so I can’t check it. Please provide temporary wp-admin access and screenshot of the problem in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 07:18

    Thanks for letting us know.
    I am glad that your problem was solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 07:15

    Hello,

    You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only. Read more – https://themeforest.net/licenses/standard
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2018 at 16:14

    Hello,

    We’ve fixed the problem.
    Please let us know within 2-3 days if any errors appear. Files should be deleted automatically from themes/woopress/framework/inc/really-simple-captcha/tmp excerpt files of current day and .htaccess.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2018 at 15:03

    Hello,

    Do you have this problem with our theme only or with a default theme too? We are theme support and we are able to help you only with issues related strictly to our theme.
    If the problem occurs with our only with our theme, provide us with temporary wp-admin access, please.

    Regards

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    Viewing 53,550 results - 53,521 through 53,550 (of 68,227 total)
Viewing 30 posts - 53,521 through 53,550 (of 68,227 total)
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