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Page not found after clicking at Edit Product

This topic has 6 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

  • Avatar: themelover
    Kelly
    Participant
    July 24, 2018 at 10:08
      Page not found after clicking <Update> at Edit Product

    After enter my input to edit Product and follow by clicking <Update> button save updates. The system show me Error of Page not found.

    Please try edit any of the products and you will know what I mean.

    Appreciate you could help. Thank you.

    Please, contact administrator
    for this information.
    #197169 Copied Theme version: 4.28 WooCommerce version: 3.4.3
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2018 at 10:18

    Hello,

    I’ve updated one of your product and do not face any problem. Please describe step by step what should be done to recreate the problem.

    Regards

    #197170 Copied
    Avatar: themelover
    Kelly
    Participant
    July 24, 2018 at 14:33

    Hi

    These are my steps to update product:
    1. After login to wordpress backend
    2. click left hand menu -> All Products
    3. Hover over one of the Product and click <Edit>
    4. At the Single Product Edit Page click <Update> button on the right column (screenshot1)
    5. Error Page appear (screenshot2)

    Attached are the screenshots.

    Please, contact administrator
    for this information.
    #197215 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2018 at 14:54

    Thanks for the explanation. You face the problem on “Wildflower Blossoms (1kg) Copy” product but Update button works fine on Avocado Blossom (1kg). Some of your products have:
    <div class="grammarly-disable-indicator"></div> code in Product short description area. Once I delete this code updating of product get working. Why do you use this class? Where is it from?

    Regards

    #197217 Copied
    Avatar: themelover
    Kelly
    Participant
    July 24, 2018 at 19:25

    Thank you! the error is gone.

    As for the additional div class, I am not to sure how it get it there but suspect it was introduced by a plugin on checking of grammar.

    #197230 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2018 at 07:18

    Thanks for letting us know.
    I am glad that your problem was solved.

    Regards

    #197240 Copied
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