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  Kelly

  Participant

  July 24, 2018 10:08 am

  Page not found after clicking <Update> at Edit Product

  After enter my input to edit Product and follow by clicking <Update> button save updates. The system show me Error of Page not found.

  Please try edit any of the products and you will know what I mean.

  Appreciate you could help. Thank you.

  Site URL: hidden

  Theme version: 4.28

  WooCommerce version: 3.4.3

  

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  Rose Tyler

  Support staff

  July 24, 2018 10:18 am

  Hello,

  I’ve updated one of your product and do not face any problem. Please describe step by step what should be done to recreate the problem.

  Regards

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  Kelly

  Participant

  July 24, 2018 2:33 pm

  Hi

  These are my steps to update product:
  1. After login to wordpress backend
  2. click left hand menu -> All Products
  3. Hover over one of the Product and click <Edit>
  4. At the Single Product Edit Page click <Update> button on the right column (screenshot1)
  5. Error Page appear (screenshot2)

  Attached are the screenshots.

  

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  support staff only.

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  Rose Tyler

  Support staff

  July 24, 2018 2:54 pm

  Thanks for the explanation. You face the problem on “Wildflower Blossoms (1kg) Copy” product but Update button works fine on Avocado Blossom (1kg). Some of your products have:
  <div class="grammarly-disable-indicator"></div> code in Product short description area. Once I delete this code updating of product get working. Why do you use this class? Where is it from?

  Regards

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  Kelly

  Participant

  July 24, 2018 7:25 pm

  Thank you! the error is gone.

  As for the additional div class, I am not to sure how it get it there but suspect it was introduced by a plugin on checking of grammar.

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  Rose Tyler

  Support staff

  July 25, 2018 7:18 am

  Thanks for letting us know.
  I am glad that your problem was solved.

  Regards

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