Forum Replies Created

Viewing 30 posts - 42,811 through 42,840 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:31

    Hello,

    Do you mean it is a cache problem? Contact your hosting provider and ask to clear the server cache.
    To find out if the problem comes from the theme, just temporary activate a default theme on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:24

    Hello,

    Please read this article – https://www.8theme.com/documentation/xstore/plugins/wishlist/
    If you need further assistance provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:22

    Hello,

    1) As I can see, the code works fine, before – http://prntscr.com/tg7dh9 , now – http://prntscr.com/tg7djw Clear cache and check one more time.
    If this is not what you are looking for, describe the desired result in more detail.
    2) You’re welcome!
    3) Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Product Added Notification > Off

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:16

    Hi,

    Looks like this is a permissions problem, that doesn’t relate to the theme.
    Contact your hosting provider to sort out.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:13

    Hello,

    Please provide URL, temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:46

    Hello,

    Sorry, but your question is a bit unclear for me. Please describe it in more detail with screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:44

    Hello,

    I do not see the problem – http://prntscr.com/tfwzyc Clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:42

    Hello,

    Yes, here is the Blog page http://prntscr.com/tfwyyz This page can be edited via Theme Options > Blog. Create your own posts via Dashboard > Posts.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:39

    What version of the Chrome browser do you use?
    To be able to help, we need to see the problem. As you can watch in the video, it works fine for us.
    https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:18

    Hello,

    If you mean your first question, please read reply from Olga. This is independent of the theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:13

    Try to add this code in Theme Options > Theme Custom CSS:

    .cart-checkout-nav,
    .cart-checkout-nav .active, 
    .cart-checkout-nav .active + .delimeter {
        background-color: #aa0061;
        color: white;
        margin-bottom: 15px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:55

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:28

    As I can see, the problem is visible from an incognito browser only, once I’ve login to your site the slider looks like this – https://gyazo.com/31af8bfdbc8520b4b8ea592ecb323d94 It looks like a cache problem (cache from plugin http://prntscr.com/tfw1iz or server cache).
    If you cleared the mentioned cache but the problem is not solved, provide temporary FTP access, I will pass the question to one from our technician team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:21

    Dear,

    I’ve checked the slider in Chrome, here is a video – https://gyazo.com/dace589dcc3b49792df3b75ea51cf118
    Maybe you have any Chrome extension that caused this problem, try to temporary disable all browser extensions.
    Also, clear all cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:15

    Hello,

    1) Add this code in Theme Options > Theme Custom CSS > Global custom CSS:

    @media only screen and (max-width: 992px) { 
        .et_b-tabs .et-tab:last-child {
            display: none;
        }
    }

    3) WooCommerce > Status > Tools > click on “Create pages”, then check the My account page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:05

    Hello,

    Elementor > Settings > Style > Content Width > 1770

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:02

    Hi Backes1,

    I do not see any problem with the slider on this product page http://prntscr.com/tfvqpd What exactly doesn’t work correctly?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:00

    Hello,

    Have you tried to disable plugins?
    If problems persist for not login users only, you need to clear all cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 13:44

    Hello,

    Thanks for using our theme.
    Please provide URL and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:51

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:51

    Hello,

    Temporary disable 3rd party plugins and check then.
    Let us know the result + provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:49

    Hello,

    Theme Options > Breadcrumbs > “Special Breadcrumbs On Cart, Checkout, Order Page” > Off and change other settings there depends on your needs.
    Theme Options > Styling > Dark buttons

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:46

    Hello,

    Thanks for using our theme.
    Please describe the situation in more detail with screenshots, for better understanding.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
    Also, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:44
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:10

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:09

    Hello,

    Add the next code in Theme Options > Theme Custom CSS > Custom CSS for desctop –

    .shop-full-width .products-grid.row-count-3 .product {
        width: 100%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:07

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:07

    Hello,

    WooCommerce > Settings > Accounts & Privacy > Privacy policy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:05

    Hello,

    Click here http://prntscr.com/tfudgl to open translation, find the desired strings > add translation and save changes. Then check the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:04

    Hello,

    I do not see the problem on your site. Clear cache and check one more time.
    Try to disable Products Masonry in Theme Options > WooCommerce (Shop) > Shop > Shop page layout.

    Regards

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    Viewing 42,840 results - 42,811 through 42,840 (of 68,187 total)
Viewing 30 posts - 42,811 through 42,840 (of 68,187 total)
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