Arrows and other symbols are appearing as boxes.

This topic has 4 replies, 3 voices, and was last updated 4 years ago ago by Rose Tyler

  • Avatar: Sudeep
    June 11, 2020 at 13:21

    Hi team,

    The arrows and few other icons like arrows on the slider, delete from the cart page are appearing as boxes. Please help to fix this.
    I also want the add to cart menu to be fixed at the right of the screen instead of top right and having to click it to view. The add to cart process is also taking very long.

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 11, 2020 at 14:06


    1) Icons font is blocked because of your server settings Contact your hosting provider to fix this issue.

    2) Are you talking about off-canvas type of the add to cart?
    Go to Theme Options > Header builder > Cart > choose Off-Canvas type instead of the Drop-down mini cart.
    To speed up the site and add to cart process install cache plugin, optimize images ( you can save up to 90% ) and reduce the server response time.


    Avatar: Sudeep
    July 11, 2020 at 18:57


    This is not yet fully solved, I contacted the hosting provider and they said it is a theme setting issue. When I am opening using this URL: , the icons are appearing correctly, whereas, if I remove the nocache=1, they again show up like boxes. Please help!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:31


    Do you mean it is a cache problem? Contact your hosting provider and ask to clear the server cache.
    To find out if the problem comes from the theme, just temporary activate a default theme on your site.


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