Forum Replies Created

Viewing 30 posts - 42,841 through 42,870 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 09:41

    Let us know if you need any other assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 09:22

    Hello,

    I’ve re-saved settings of the Wishlist plugin, please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 08:51

    Hello,

    As I can see, WPBakery Page Builder and Elementor are enabled on your site. You need to use only one of them, another can be disabled via Dashboard > Plugins.
    Elementor for static blocks can be enabled here – http://prntscr.com/tg85us
    1) Please check the Contact us page now. I’ve edited the content of the page.
    2) Theme Options > Speed Optimization > Static Blocks Cache > off. Then clear all cache (from plugin and browser) and check the Shop page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 08:34

    Hello,

    Change featured image http://prntscr.com/tg80qv for portfolio projects – http://prntscr.com/tg7y3e This one is not blurry – http://prntscr.com/tg7y9u http://prntscr.com/tg7yfj

    Follow this article and enable WPBakery Page Builder for portfolio – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 08:17

    Hello,

    Please describe the desired result in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 08:06

    Hello,

    Theme Options > WooCommerce (Shop) > Shop > Empty cart content > http://prntscr.com/tg7s39

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:52

    Hello,

    You need to create a translation for XStore theme, follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Mentioned strings can be found in the theme, Core and WooCommerce translation. Check these 3 places and you will be able to translate the store.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:48

    Hello,

    Please provide URL of the product where the problem persists.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:33

    Hello,

    Yes, our theme supports WCFM Marketplace plugin, here is a demo example – https://xstore.8theme.com/demos/2/wc-marketplace/shop/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:31

    Hello,

    Do you mean it is a cache problem? Contact your hosting provider and ask to clear the server cache.
    To find out if the problem comes from the theme, just temporary activate a default theme on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:24

    Hello,

    Please read this article – https://www.8theme.com/documentation/xstore/plugins/wishlist/
    If you need further assistance provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:22

    Hello,

    1) As I can see, the code works fine, before – http://prntscr.com/tg7dh9 , now – http://prntscr.com/tg7djw Clear cache and check one more time.
    If this is not what you are looking for, describe the desired result in more detail.
    2) You’re welcome!
    3) Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Product Added Notification > Off

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:16

    Hi,

    Looks like this is a permissions problem, that doesn’t relate to the theme.
    Contact your hosting provider to sort out.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2020 at 07:13

    Hello,

    Please provide URL, temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:46

    Hello,

    Sorry, but your question is a bit unclear for me. Please describe it in more detail with screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:44

    Hello,

    I do not see the problem – http://prntscr.com/tfwzyc Clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:42

    Hello,

    Yes, here is the Blog page http://prntscr.com/tfwyyz This page can be edited via Theme Options > Blog. Create your own posts via Dashboard > Posts.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:39

    What version of the Chrome browser do you use?
    To be able to help, we need to see the problem. As you can watch in the video, it works fine for us.
    https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:18

    Hello,

    If you mean your first question, please read reply from Olga. This is independent of the theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 15:13

    Try to add this code in Theme Options > Theme Custom CSS:

    .cart-checkout-nav,
    .cart-checkout-nav .active, 
    .cart-checkout-nav .active + .delimeter {
        background-color: #aa0061;
        color: white;
        margin-bottom: 15px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:55

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:28

    As I can see, the problem is visible from an incognito browser only, once I’ve login to your site the slider looks like this – https://gyazo.com/31af8bfdbc8520b4b8ea592ecb323d94 It looks like a cache problem (cache from plugin http://prntscr.com/tfw1iz or server cache).
    If you cleared the mentioned cache but the problem is not solved, provide temporary FTP access, I will pass the question to one from our technician team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:21

    Dear,

    I’ve checked the slider in Chrome, here is a video – https://gyazo.com/dace589dcc3b49792df3b75ea51cf118
    Maybe you have any Chrome extension that caused this problem, try to temporary disable all browser extensions.
    Also, clear all cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:15

    Hello,

    1) Add this code in Theme Options > Theme Custom CSS > Global custom CSS:

    @media only screen and (max-width: 992px) { 
        .et_b-tabs .et-tab:last-child {
            display: none;
        }
    }

    3) WooCommerce > Status > Tools > click on “Create pages”, then check the My account page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:05

    Hello,

    Elementor > Settings > Style > Content Width > 1770

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:02

    Hi Backes1,

    I do not see any problem with the slider on this product page http://prntscr.com/tfvqpd What exactly doesn’t work correctly?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 14:00

    Hello,

    Have you tried to disable plugins?
    If problems persist for not login users only, you need to clear all cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 13:44

    Hello,

    Thanks for using our theme.
    Please provide URL and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:51

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2020 at 12:51

    Hello,

    Temporary disable 3rd party plugins and check then.
    Let us know the result + provide temporary wp-admin access.

    Regards

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    Viewing 42,870 results - 42,841 through 42,870 (of 68,231 total)
Viewing 30 posts - 42,841 through 42,870 (of 68,231 total)
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