Hello, Merin,

1/ We understand that it is asking for a registration key, and we are here to assist you.

Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist!

We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

Unfortunately, if you want to import templates from the Revolution slider or WPBakery template library you need to buy the personal license of plugins. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

2/ In the URL you provided “elementor” is mentioned, which means the page was created using the Elementor plugin, not using WPBakery. Please try to import pages created WPBakery, for example – https://xstore.8theme.com/demos/2/niche-market03/about-us/

Best Regards,
8Theme’s Team

Hello, Manish,

We kindly request that you assign the administrator role to the user credentials you have provided to us.

Best Regards,
8Theme’s Team

Hello, @benji610,

We appreciate your prompt response.

We have successfully imported the content to your website. Please take a moment to review and confirm everything is in order.

Best regards,
The 8Theme Team

Private Content

Hello, Muhammed,

Thank you for reaching out to us.

Typically, the purchase of our theme includes bundled versions of certain plugins, which means you can use them without a separate license as long as you are using them within our theme.

Please read more in documentation – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best Regards,
8Theme’s Team

Hello, Chris0483,

Thank you for reaching out to us with your query.

To assist you more effectively, could you please provide us with screenshots?

Best Regards,
8Theme’s Team

Hello, Manish,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Additionally, it appears that your recent submission did not include any images. Unfortunately, without these attachments, we are unable to fully understand your request. Could you please provide a more detailed description of your issue, including screenshots and videos if possible? This will greatly assist us in addressing your concerns more effectively.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Hello, Alexmdm89,

1/ Do you use the new SIngle Product Builder? https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ If so, remove the sizing guide element from the content there.
2/ Check the settings of the product https://prnt.sc/Om8fvpq9eApS

3/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.
If this doesn’t help, record a video of your actions: “… the static block don’t update with elementor after modification on site”.

Best Regards,
8Theme’s Team

Hello, Merin,

Thank you for reaching out to us.

1/ “Specifically, we are unable to add or insert templates from the template library into the pages we are building.” – please provide some screenshots.

2/ What exactly page did you try to import? Let us know the URL.

Provide us with FTP access, and we will check the problem more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Lantalau,

You’re welcome!

We have updated the “items per view” setting for the brand carousel in the static block. Additionally, we have refreshed the static block cache by toggling it off and on through Theme Options > Speed Optimization.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Lantalau,

Thank you for reaching out to us.

Please clear the cache and check how it works now https://prnt.sc/wZIqqVKAwkNk

Best Regards,
8Theme’s Team

Hello, Donny,

You need to contact your hosting provider and ask to fix this memory error first https://prnt.sc/8LK-xQsPf_tj

Best Regards,
8Theme’s Team

Hello, Lokman,

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will create access for you.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

We kindly request that you assign the administrator role to the user credentials you have provided to us.

Best Regards,
8Theme’s Team

Hello, Cristian,

We’ve disabled the crop option https://www.8theme.com/documentation/xstore/woocommerce/product-images/ and regenerated thumbnails.
Please clear the cache and check the result.

Best Regards,
8Theme’s Team