Hello, Don,

Thank you for reaching out to us.

We can’t open your site – https://prnt.sc/9gMVwgSKpvNp Could you please confirm if there are any IP restrictions or other settings that may be preventing us from viewing the site?

Best Regards,
8Theme’s Team

Hello, Alicengiz,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Blink,

We hope this message finds you well. Could you kindly record a video documenting the issue and grant us temporary access to the admin panel at your earliest convenience?

Best regards,
8Theme’s Team

Hello, Primoss,

Thank you for reaching out to us.

Could you please provide us with any additional details or specific error messages that appear when an order is placed, or a video of actions and the problem?

1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

2/ Try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Best Regards,
8Theme’s Team

Hello, Daniel,

Please go to WooCommerce > Status > Logs > fatal errors > you will see the reason for the critical error on your site https://prnt.sc/uAkioa2kn7y1
We would like to remind you that we have previously communicated about this issue, as can be seen in our earlier message here: https://prnt.sc/ko-tP6A8VJPe

We’ve disabled the Electro Extensions plugin and the site works fine now – https://prnt.sc/TuI2jUBhYZsL

Best Regards,
8Theme’s Team

Hello, Anas,

Please go to WooCommerce > Status > Logs > fatal errors file. It shows that the problem is caused by 3rd-party plugins – https://prnt.sc/2PUmf8u4RI2c

It is possible that your server resources are insufficient to support all the activated plugins, which might explain why the issue resolves when some plugins are deactivated. This suggests that your hosting provider needs to address this problem, or you may need to deactivate some plugins to reduce the load on your server.

Best Regards,
8Theme’s Team

Hello, Anas,

Thank you for reaching out to us.

We can’t log in – https://prnt.sc/VUUi3zGJxZWk Please check this.

503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.

Best Regards,
8Theme’s Team

Hello, cocofu,

We hope this message finds you well. We kindly request that you navigate to XStore Builders, select ‘Archive Products’, and proceed to edit the template using Elementor. Please replace the ‘Products Grid’ with the ‘Archive Products’ element.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Toto Toys,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Provide us with the URL, temporary wp-admin, and FTP access, and we will check the problem more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Matus,

Thank you for reaching out to us.

Permalink settings come from WooCommerce and WordPress, please read this article https://woocommerce.com/document/permalinks/ and contact responsible support teams. For example, here is a link to woocommerce support forum – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, cocofu,

Thank you for reaching out to us.

Could you please provide a detailed description, with examples, of the specific assistance you require from our side? Additionally, we would appreciate it if you could explain why you believe that the issue is related to our theme.

Best Regards,
8Theme’s Team

Hello, Saleh,

Different elements are available within different builders – https://www.8theme.com/documentation/xstore/xstore-builders/

Archive products element can be used for products archive pages only – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

For displaying products on custom pages, we recommend using the Products Grid element.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Saleh,

Thank you for reaching out to us.

Please try to disable all 3rd-party plugins and re-import demo content after that.

What PHP version do you use? Have you renamed the child theme?

Best Regards,
8Theme’s Team

Hello, Ahmed,

Thank you for reaching out to us with your query.

Could you please confirm if you are referring to the product SKU? Kindly check as it might be what you are searching for – https://gyazo.com/83d94bf34b84d6617839e3dff5071475

Best Regards,
8Theme’s Team

Hello, Goostaf,

Thank you for reaching out to us with your request.

There is no such option, unfortunately.

Best Regards,
8Theme’s Team