I have an issue with shop page when i go to page 50 i have this error “There has been a critical

This topic has 12 replies, 3 voices, and was last updated 2 weeks, 6 days ago ago by Jack Richardson

  • Avatar: Lokman
    Lokman
    Participant
    September 16, 2024 at 18:09

    i have an issue with shop page when i go to page 50 i have this error “There has been a critical error on this website.” Please help me

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    support staff only.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 17, 2024 at 07:33

    Hello, Lokman,

    Thank you for reaching out to us.

    Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Provide us with FTP access, and we will check the problem more deeply.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Lokman
    Lokman
    Participant
    September 17, 2024 at 08:39

    i wrote a user name and password on Private content area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 17, 2024 at 09:10

    Hello, Lokman,

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will create access for you.

    Best Regards,
    8Theme’s Team

    Avatar: Lokman
    Lokman
    Participant
    September 17, 2024 at 11:33

    i use Hosdtinger how can i do this ?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 17, 2024 at 12:13

    Hello, Lokman,

    Please read the documentation of Hosdtinger and contact their support. For example – https://support.hostinger.com/en/articles/4480505-how-to-connect-to-your-account-using-ftp https://www.hostinger.com/tutorials/how-to-create-ftp-accounts

    FTP credentials for us should be provided in the following format:
    – Hostname:
    – User:
    – Password:
    – Protocol:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Lokman
    Lokman
    Participant
    November 1, 2024 at 20:00

    i typed the FTP credentials in privet content

    and the page have the error is in the below link

    https://originalskingdom.com/womens-kingdom/page/6/

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 4, 2024 at 14:09

    Hello @Lokman
    Could you please, check now ?
    Kind regards, Jack Richardson

    Avatar: Lokman
    Lokman
    Participant
    November 9, 2024 at 18:56

    i have same issue in the link in the private content area

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 11, 2024 at 15:09

    Dear @Lokman,

    I hope this message finds you well.

    Could you kindly check the search results page now? It appears that a backup of your previous settings, where the issue was present, had been activated. We have made the necessary adjustments to some strings in the options, and the error should now be resolved.

    Thank you for your attention to this matter.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: Lokman
    Lokman
    Participant
    November 18, 2024 at 18:27

    Same issue when i added more than 10 products in shopping cart when i logged in by admin user

    I added screen shot in private area content

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2024 at 07:53

    Dear @Lokman,

    I hope this message finds you well.

    Could you kindly test if the same issue occurs when using a default theme, such as Storefront? Since the functionality of the mini-cart is based on WooCommerce plugin functions and actions, it is possible that the issue may persist with other themes as well.

    Thank you for your assistance.

    Best regards,
    Jack Richardson
    8Theme Team

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