Hello, Lokman,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Provide us with FTP access, and we will check the problem more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Creativesite,

We appreciate your prompt response.

Single Product Builder > add a section with the desired content, reorder sections, change their width, and enable the sticky option – https://prnt.sc/uMFmjb32lrsr

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello, @Raminta,

We appreciate your prompt response.

1/ Please contact your hosting provider and ask to fix https://prnt.sc/iynoDrOcgZhn https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

2/ Please confirm whether your server utilizes a blacklist or whitelist? If so, kindly check if the following IP addresses are blocked: 176.9.106.102 and 136.243.62.35.

Additionally, please provide us with the IP address of your server so that we can conduct a thorough investigation.

3/ Provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Fábio,

Thank you for reaching out to us with your concern.

Please read this topic – https://www.8theme.com/topic/out-of-stock-product-badge-not-displayed-in-all-areas-of-website/#post-411198

Best Regards,
8Theme’s Team

Hello, Tarek Hamdy,

Thank you for reaching out to us.

1/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

2/ If this doesn’t help, provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Anas,

Thank you for reaching out to us.

Could you please provide the URL of the page from which the screenshot was taken? This will help us assist you more effectively.

Best Regards,
8Theme’s Team

Hello, dybwpath,

You’re welcome!

1/ https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

2/ Theme Options > Styling > settings of Buttons.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

We would like to inform you that the option you are inquiring about is not available within our theme. The settings for Products Permalinks are managed through the WooCommerce plugin. For detailed information, you may refer to the following resources provided by WooCommerce:
– https://woocommerce.com/document/permalinks/
– https://woocommerce.com/document/custom-permalinks-for-woocommerce/

For further assistance and detailed consultation regarding this feature, we recommend contacting the support team of the WooCommerce plugin directly.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Drishti,

We recommend keeping the XStore Ajaxify option disabled for the Archive Products widgets. There are numerous conditions in these widgets that may not align correctly with the XStore Ajaxify functionality. It is generally best practice to enable this feature on elements located on the Home, Contact Us, and About Us pages to ensure optimal performance.
To address this, we have implemented improvements and deactivated this option for the widgets on the Shop layout page.

Best Regards,
8Theme’s Team

Hello, Rafael Santos,

Thank you for reaching out to us with your concern regarding the translation of the sale label on the single product page. We understand how important it is for all aspects of your website to function correctly in your chosen language.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, DashDoor,

Could you please provide a screenshot to help us better understand your request? We appreciate your cooperation in this matter.

Please read this article – https://www.8theme.com/documentation/docs/fake-sale-popup-2/

Best Regards,
8Theme’s Team

Hello, Oshrat,

Thank you for reaching out to us with your concern.

Please go to Theme Options > Speed Optimization > Always load “wc-cart-fragments” > On. Clear cache and check the result.

Best Regards,
8Theme’s Team

Hello, Flance,

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Chandru,

Could you please inform us which web browser you are currently using? Additionally, we kindly request that you conduct tests across various devices and browsers to ensure compatibility.

Thank you for your cooperation.

Best Regards,
8Theme’s Team