Theme Options > Blog > Blog layout > Sidebar position > Without. If you need the sidebar on the Blog page set it for the page separately.
Regards
Rose Tyler
Support staff
November 28, 2020 at 15:07
Hello,
Sorting is independent of our theme and comes from WooCommerce (Appearance > Customize > WooCommerce (Shop) > Product catalog > Default Product Sorting), so you may contact the support of WC about this.
I suppose it is a cache issue, here what I can see – https://prnt.sc/vrsjce , so you just need to clear cache.
Regards
Rose Tyler
Support staff
November 28, 2020 at 14:18
Hello,
Clear cache and check now. The Featured image should not be empty, I’ve uploaded a placeholder – https://prnt.sc/vrsiaz
Regards
Rose Tyler
Support staff
November 28, 2020 at 13:57
Click on Add account > select “Business” > continue, you will be prompted by Instagram to sign in your Instagram account and then you will be asked to authorize 8themeapp to access your Instagram photos.
Let us know the result.
Our developers team will be able to take a closer look after the weekend if it is needed, so do not change wp-admin and FTP access.
Regards
Rose Tyler
Support staff
November 28, 2020 at 13:18
Hello,
The “Buy now” text can be changed in a next way –
Install Loco Translate plugin, create a translation for XStore theme of English and change the text, then just disable the Loco plugin.
Regards
Rose Tyler
Support staff
November 28, 2020 at 11:56
Thanks for the notice about the demo. It will be checked. We always work on theme speed improvements but site speed depends not just on the theme.
We would recommend you to contact optimization experts here for assistance with site optimization. Our support is able to help you with theme options (Theme Options > Speed optimization) but individual site optimization is outside the scope of our support and we don’t have experts for individual site optimization.
Also, check results of Pingdom test, your site – https://prnt.sc/vrqn10 , the demo – https://tools.pingdom.com/#5d839fba86400000
Thanks for using our theme.
We do not face such problems on our test site. Provide temporary wp-admin and FTP access, our developers will be able to check it after the weekend.
Regards
Rose Tyler
Support staff
November 28, 2020 at 10:46
Hello,
Please provide URL and temporary wp-admin access, so we can take a closer look.
1) Theme Options > Theme Custom CSS > Globak custom CSS > delete this code – https://prnt.sc/vrpkaq , then change paddings via Theme Options > Breadcrumbs settings.
2) I’ve synchronized translation ( https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ ) , you can find and translate “return to previous page” for the theme now.
3) As I can see, the color comes from – https://prnt.sc/vrpnpz Have you set the white color in settings of the elementor or added it as a custom CSS code?
4) Try to find strings from the cart and checkout now in WC and theme translation.
5) Styling can be changed using custom CSS code. Describe the desired result in more detail with screenshots and we will help you with the code.
Use the Lightshot screenshot tool to share screenshots.
Thanks for using our theme and for contacting us.
What exactly changes you did? Could you provide URL of the site and temporary wp-admin access? Use Private Content area – https://prnt.sc/vrp8br
Some our demo versions use Multiple headers, please watch this video – https://youtu.be/BpeXfzNwkOc
Also, you need to enable Elementor for static blocks and products – https://prnt.sc/vrp990
Regards
Rose Tyler
Support staff
November 28, 2020 at 09:48
Hello,
After the update you just need to re-save Theme Options (go to Theme Options > click on Publish), then clear all cache.
Regards
Rose Tyler
Support staff
November 28, 2020 at 09:42
Hello,
Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred.
I’ve chosen the demo import again and at the demo content installation step don’t check all but media only – https://prnt.sc/vroyy1
Also, I’ve done some changes to your site to make it looks like the default demo. Please check the site now.
To fix this displaying – https://prnt.sc/vrp09e , download icon-box.php file from this page – https://dropmefiles.com/YZapO and re-upload it via FTP into wp-content/plugins/et-core-plugin/app/controllers/shortcodes/ folder.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
November 28, 2020 at 09:04
Hello,
Thanks for the explanation, you are right, seems there is a bug.
Please provide temporary FTP access also. Our technicians will be able to check and solve it after the weekend.
Regards
Rose Tyler
Support staff
November 28, 2020 at 09:01
Hello,
Our technicians team will continue work on this question after the weekend. Please be patient and do not change access. Thanks for understanding.
Regards
Rose Tyler
Support staff
November 28, 2020 at 08:42
It should not happen always. In this update, it happened because of the fix of this issue – https://prnt.sc/vroeco, the next update will contain correct changes that will not affect the functionality of the menu. Sorry for the inconvenience.
Regards
Rose Tyler
Support staff
November 28, 2020 at 08:39
Hello,
Your site under maintenance mode, so we can’t check it.
Do you use Multiple headers? If so, go to Theme Options > Header builder > Multiple headers, edit headers, and change settings depending on your needs.
Regards
Rose Tyler
Support staff
November 28, 2020 at 08:36
Hello,
Via browse inspector tools it works – https://prnt.sc/vrocuo
Where did you add the code? Provide us with temporary wp-admin access.
Thanks for using our theme.
Try to disable all the third-party plugins, that do not come bundled with XSote https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
Do you have the same problem when the parent theme is activated?
If the problem is independent of 3rd party plugins and changes in the child theme, provide temporary FTP access, so we can take a closer look.
Regards
Rose Tyler
Support staff
November 27, 2020 at 16:06
Hello,
Thanks for using our theme. There are no such options, by default.
You can submit both requests here – https://www.8theme.com/taskboard/
