Hello,
Thanks for using our theme.
We do not face such problems on our test site. Provide temporary wp-admin and FTP access, our developers will be able to check it after the weekend.
Regards
Hello,
Theme Options > WooCommerce (Shop) > Single product builder > Share > Share Title.
Theme options > Theme Custom CSS > Global custom CSS – https://prnt.sc/vrqgz1
Regards
Hello,
Thanks for using our theme.
We do not face such problems on our test site. Provide temporary wp-admin and FTP access, our developers will be able to check it after the weekend.
Regards
Hello,
Please provide URL and temporary wp-admin access, so we can take a closer look.
Regards
Hello,
Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Regards
Hello,
1) Theme Options > Theme Custom CSS > Globak custom CSS > delete this code – https://prnt.sc/vrpkaq , then change paddings via Theme Options > Breadcrumbs settings.
2) I’ve synchronized translation ( https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ ) , you can find and translate “return to previous page” for the theme now.
3) As I can see, the color comes from – https://prnt.sc/vrpnpz Have you set the white color in settings of the elementor or added it as a custom CSS code?
4) Try to find strings from the cart and checkout now in WC and theme translation.
5) Styling can be changed using custom CSS code. Describe the desired result in more detail with screenshots and we will help you with the code.
Use the Lightshot screenshot tool to share screenshots.
Regards
You’re welcome!
Theme Options > WooCommerce (Shop) > Shop > Products style > Product Content Elements > enable “Add to cart”
Regards
Hello,
Thanks for using our theme and for contacting us.
What exactly changes you did? Could you provide URL of the site and temporary wp-admin access? Use Private Content area – https://prnt.sc/vrp8br
Some our demo versions use Multiple headers, please watch this video – https://youtu.be/BpeXfzNwkOc
Also, you need to enable Elementor for static blocks and products – https://prnt.sc/vrp990
Regards
Hello,
After the update you just need to re-save Theme Options (go to Theme Options > click on Publish), then clear all cache.
Regards
Hello,
Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred.
I’ve chosen the demo import again and at the demo content installation step don’t check all but media only – https://prnt.sc/vroyy1
Also, I’ve done some changes to your site to make it looks like the default demo. Please check the site now.
To fix this displaying – https://prnt.sc/vrp09e , download icon-box.php file from this page – https://dropmefiles.com/YZapO and re-upload it via FTP into wp-content/plugins/et-core-plugin/app/controllers/shortcodes/ folder.
Let us know if you need any further assistance.
Regards
Hello,
Thanks for the explanation, you are right, seems there is a bug.
Please provide temporary FTP access also. Our technicians will be able to check and solve it after the weekend.
Regards
Hello,
Our technicians team will continue work on this question after the weekend. Please be patient and do not change access. Thanks for understanding.
Regards
It should not happen always. In this update, it happened because of the fix of this issue – https://prnt.sc/vroeco, the next update will contain correct changes that will not affect the functionality of the menu. Sorry for the inconvenience.
Regards
Hello,
Your site under maintenance mode, so we can’t check it.
Do you use Multiple headers? If so, go to Theme Options > Header builder > Multiple headers, edit headers, and change settings depending on your needs.
Regards
Hello,
Via browse inspector tools it works – https://prnt.sc/vrocuo
Where did you add the code? Provide us with temporary wp-admin access.
Regards
Hello,
Thanks for using our theme.
Please submit a request here – https://www.8theme.com/taskboard/
Regards
Hi,
Thanks for using our theme.
We’ve checked your activations.
The theme can be activated now.
Regards
Hello,
Thanks for using our theme.
Your site under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.
Regards
Hi,
Please clear cache and check now.
Let us know if you need any further assistance.
Regards
Hello,
Synchronize translation of the theme and WooCommerce – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then try to find and translate mentioned strings.
Theme Options > Styling > Bordered buttons
Add the next code in Theme Options > Theme Custom CSS:
.woocommerce-message, .woocommerce-error, .woocommerce-info, .dokan-info, .dokan-error, .dokan-alert, .dokan-alert-success, .mc4wp-alert, .woocommerce-order-overview-wrapper ~ p {
background: #8224e3;
}
Regards
Hi,
Thanks for using our theme.
Try to disable all the third-party plugins, that do not come bundled with XSote https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
Do you have the same problem when the parent theme is activated?
If the problem is independent of 3rd party plugins and changes in the child theme, provide temporary FTP access, so we can take a closer look.
Regards
Hello,
Thanks for using our theme. There are no such options, by default.
You can submit both requests here – https://www.8theme.com/taskboard/
Regards
You’re welcome!
Regards
Regards
Hello,
1) Update the theme and XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Then go to Theme Options > click on Publish. Clear all cache, and check how it works then.
2) Try to disable all the third-party plugins, that do not come bundled with the theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
Regards
Hello,
Thanks for using our theme.
I do not see any problem https://prnt.sc/vr97fo Is it solved?
Regards
Add the next code in Theme Options > Theme Custom CSS:
.main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
display: flex;
justify-content: center;
}
.products-loop .ajax-content, .products-loop {
display: flex;
flex-wrap: wrap;
flex: 1;
}
.content-product {
flex-direction: column;
justify-content: space-between;
display: flex;
flex: 1;
}
.content-product .quantity-wrapper {
margin-right: auto;
margin-left: auto;
}
.swiper-container {
display: flex;
align-items: stretch;
}
.product-slide .product {
display: flex;
height: 100%;
}
.swiper-wrapper {
height: auto;
}
Regards
You’ve activated Single Product Builder, but did not add content https://prnt.sc/vr8nkr , so there is nothing to show.
I’ve disabled the builder, the Single product page can be seen now.
If you want to use the Single product builder, you need to build content of the page from scratch, for example – https://prnt.sc/vr8q61 https://xstore.8theme.com/demos/2/niche-market/product/wooden-crome-chair/
Header background color can be changed via Theme Options > Header builder > Main header > https://prnt.sc/vr8rik
Regards
Hi,
Fixed. Please clear cache and check now.
Regards
Hello,
Use SEO plugin to add the necessary OG image and OG description for your pages, posts, products. Try for example Yoast SEO plugin.
Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/
Regards
Hello,
Thanks for using our theme.
You can ignore this outdated file, it doesn’t affect the site functionality and will be fixed in the next update of the theme.
Provide us with temporary wp-admin and FTP access, so we can take a closer look at the problem with the Single product page.
Regards
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