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Blank website after updating WooCommerce

This topic has 5 replies, 2 voices, and was last updated 3 years, 5 months ago ago by tlc

  • Avatar: tlc
    tlc
    Participant
    November 27, 2020 at 09:49

    Hello, 8theme!

    I am experiencing blank website, even wp-admin after updating your theme and after that, updating WooCommerce.

    I can’t see any error on debug or console even if they are enabled.

    Please, contact administrator
    for this information.
    #261499 Copied Theme version: 7.1.3 WooCommerce version: latest
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2020 at 10:05

    Hello,

    Contact your hosting provider and ask them about server error logs.
    Provide us with FTP and wp-admin access, so we can take a closer look.

    Regards

    #261507 Copied
    Avatar: tlc
    tlc
    Participant
    November 27, 2020 at 10:34

    I don’t have any error logs from them.

    There they are:

    Please contact administrator
    for this information.
    #261514 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2020 at 11:26

    Check now.

    Regards

    #261526 Copied
    Avatar: tlc
    tlc
    Participant
    November 27, 2020 at 11:37

    It’s working. Can you elaborate what happened?

    Thank you very much for helping and assistance!

    Also, can you help me hiding empty categories from burger menu and can you tell me where is located, in what php file, the “Back to shop” buttons in the example page? See hidden link for more details.

    EDIT: It is safe to re-activate all plugins?!

    Please contact administrator
    for this information.
    #261529 Copied
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