Rose Tyler

1) If you want, the text can be placed in 1 Text element, but do not use HTML tags there.
2) No, via the browser console, paragraphs can be seen still https://prnt.sc/w15mdj
3) Here all fine also, but if you are using paragraph tag, font-size are taken from Theme Options.
I’ve edited the content of the page – 1 Text element without paragraphs and font size can be changed via settings of the element – https://gyazo.com/a5c7bdf8583b11346b3d720a465e92c7 You can check it now.

Regards

Hi,

A lot of changes were done in the uploaded theme version, which includes compatibility with new WC and WP versions. I do not see the problem with the up-sells products on your site now. https://prnt.sc/w15o78 – this is fixed in the latest update https://prnt.sc/w16jdj
Our technicians team is not available during the weekend. If your site is live and you want to restore the backup, do it.
I would recommend to create a staging site (full copy of the existing one) and do updates of the theme, all plugins, and WP there first. If everything is ok then you’ll be able to update the production site. If you will face any problems there, contact us, provide access, we will be able to check it from Monday.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Regards

Hello,

Check this option – https://prnt.sc/w167ac

Regards

Click on Text tab and remove tags – https://prnt.sc/w14s9b
Check now – https://prnt.sc/w14t6d https://prnt.sc/w14tbb

Regards

Hi,

Provide URL of page with the problem, please.

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You provided FTP to empty directory https://prnt.sc/w14kri
We need access to your WP installation. Please, check the destination folder of the FTP user that you created and provide us with the correct access to proceed.

Regards

Hello,

Could you provide URL of page with the carousel and temporary wp-admin access?

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Hello,

I can open your site without the error. Is it solved?

Regards

Hello,

Thanks for using our theme.
It is recommended but not required. If you have content on the site and run a full import, new pages, posts, menus, theme options, and so on will be added, but your pages/posts woun’t disappear.
I am not sure what problem do you mean, but you can import particular elements like here – https://prnt.sc/w12dec , or pages from different demos – https://youtu.be/wkIKN2IyEZI
Let us know if you need any further assistance.

Regards

Hello,

The fix will be included in the next theme update.

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Hello,

Use the Private Content area to provide access (I’ve edited your latest message to hide the data).
Please check FTP access – https://prnt.sc/w11l6q

Regards

Hello,

Thanks for using our theme. Could you provide temporary wp-admin access?

Regards

Hello,

Thanks for using our theme.
Theme Options > Header builder > Cart > Mini-Cart Type > Off-Canvas.

Regards

Hello,

Have you installed default WooCommerce pages? https://docs.woocommerce.com/document/woocommerce-pages/

Regards

Hello,

1) Do you want to remove this background image from the Shop page? Dashboard > Pages > Edit Shop page > [8theme] Layout options > Custom background image > select “white-bg” image from your media library.
2) Try to disable all the third-party plugins, that do not come bundled with the theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

Regards