Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Products Per Row On Category Page
Try to disable all the third-party plugins, that do not come bundled with the theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how it works then.
Do you use the latest version of XStore theme and Core plugin?https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Update the theme and XStore Core plugin https://prnt.sc/vw9gd4 Then go to Theme Options, click on Publish, clear all cache and check the layout after that.
If the problem won’t be solved, provide temporary wp-admin and FTP access.
What about FTP access? We need to check file code to fix this issue.
Add the below IPs to the whitelist
18.104.22.168, 22.214.171.124, 126.96.36.199
ok its working ….can i ask why is site that slow
opening product category and shop page are so slow
Can you help
Ajax results time depends on server response time and DataBase structure. Our theme does not have options to improve the results time because it’s related to how fast your server (DB) sends the response to requests made by the theme. Try to improve the DB structure and speed up the server response time to get better results. So, contact your hosting provider and ask them to reduce the server response time.
From our side, we would recommend you to check this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
We are constantly working on the speed of the theme. We are working on the speed of the frontend itself now. When we finish the work we will start the admin part (customizer). Many things need to be considered, such as tests and the inheritability of updates. We can promise you one thing – the most customizable theme with superb performance very soon. All should be step by step to avoid problems and make all gentle.
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